This resume is for Deidre Raymond, an IT professional seeking a career utilizing technical skills and experience to support end-users. She has over 15 years of experience in various technical roles including positions at Walmart, the Transportation Security Administration, Morgan Stanley Smith Barney, Brooke Army Medical Center, and Taco Bell. She has numerous technical certifications in areas such as Windows, Microsoft Office, networking, security, and more.

1. Deidre Raymond
7516 Marietta Lane, Dallas, TX 75241 US
(469) 995-9141 mzraymond13@gmail.com
Summary
Information Technology Professional seeking a career where I may utilize my technical skills, experience,
and training supporting end-users in a technical environment and driving business objectives. Excellent
communication and personality will be valuable to interacting with technical and non-technical person-
nel.
Technical Skills
 Windows OS 2000, 2003,
2008, XP, Vista, 7, and 8
 Microsoft Excel
 Microsoft Word
 Microsoft Outlook
 Microsoft PowerPoint
 Adobe Acrobat
 Network Administration
 HTML
 Routers / Modems
 DHCP
 TCP/IP
 Norton Anti-Virus
 McAfee Anti-Virus
 Avast! Anti-Virus
Education
My Computer Career 2015
Certifications:
 Mobility +
Certifications in Progress:
 MCP Microsoft Certified Professional
 MTA Networking Fundamentals
 MTA Windows Operating Systems
Fundamentals
 MTA Server Administration Fundamentals
 MCTS Windows 7 Configuring
 MTA Security Fundamentals
 CompTIA Network+
 CompTIA A+
 MCTS Windows Server 2008 Active
Directory
 MCTS Windows Server 2008
 MCITP Server 2008 Administrator
 Certified Ethical Hacker
Experience
Walmart 07/2015-Present
Associate
 Keep track of merchandise using hand-held Telxon, for proper stocking upkeep
 Work touch screen cash register, using NFC chips and card readers
Transportation Security Administration 01/2013 12/2014
Officer
 Utilized AIT machine for body scanning of traveling passengers, coming through the checkpoint, to
ensure no suspicious anomalies were being detected
 Used walk-through metal detector to ensure no knives, guns or metal weapons were carried on
board

2.  Used Smiths Detection x-ray machines for scanning luggage and carry-ons of traveling public, to
identify dangerous objects in baggage, and cargo, preventing those objects from being transported
onto aircraft
 Used Garret hand held metal detector for passengers needing specialized screening, to verify no
weapons were being transported in to airport
 Used ETD machine to performe pat downs and bag searches for any suspicious objects
 Provided customer service to passengers with inquiries about the terminal, airport, and flights
 Acted as Lead, opening checkpoint, tracking hourly numbers, creating daily rotation for entire team,
logging lost and found objects, and any necessary projects as needed
Morgan Stanley Smith Barney 08/2006 10/2012
Senior Technical Support
 Logged in using Desktop Workstation, IVR, CMS to take internal and external calls regarding log on,
and system access issues
 Assisted clients with password resets, using web based site reset tool
 Verified client personal information using FCI systems and Two Factor Authentication
 Helped clients with accessing website using MAC, Windows, Safari, Firefox, Chrome, Internet
Explorer, XP, Windows 7 and 8, iPads, Tablets, Smartphones, and Laptops
 Assisted clients with Quicken, QuickBooks, Turbo Tax, and Tax Act to keep track of spending reports,
and filing taxes
 Used World Wallet to order foreign funds, for clients that planned to travel to different countries
 Assisted clients with using Mobile Banking features, for balance inquiries, and spending reports
 Worked as Internal Helpdesk Support, taking internal calls for employees, and assisted with
unlocking log on accounts
 Utilized Remote Desktop and Remote Assist, for internal clients computer issues
 Closed Lotus Notes tickets opened by employees for escalation resolution
 Created and worked Salesforce tickets for complex issues
 Took supervisor take over calls for resolution of escalated issues
 Walked customer service floor as Subject Matter Expert for new and existing employees for
assistance with calls
 Trained new and existing employees to assist callers with an system access issues, as well as, log on
assistance
 Also held quarterly training sessions to keep current employees updated on new material or
practices
 Worked on special projects team to create and implement new practices, for improvement of the
workloads
 Used Microsoft Excel, PowerPoint, Word, Access and Adobe Acrobat to create reports, and
presentations for meetings with Management Team
 Communicated with internal clients using Messengers, for assistance with on call questions
 Communicated with Management Team and Peers using Microsoft Outlook
Brooke Army Medical Center 07/2003 05/2006
Associate
 Received incoming outpatient paperwork from all doctor offices in hospital and filed in records,
using MPI database

3.  Answered phones and mailed military and family records to corresponding duty stations, when
traveling
 Received incoming payments from third party insurance, and utilized PCI processing for payment to
hospital, and processed checks
 Used switchboard to answer calls and route to proper employees, from patients and insurance
companies
 Utilized internal online calendar to set appointments, and call patients to verify upcoming
appointments for patients
Taco Bell 05/2001 09/2002
Manager
 Supervised up to 10 employees at a time
 Made schedules, interviewed, and assisted with hiring and coaching decisions
 Worked touch screen cash register to take orders and payments
 Used Microsoft Outlook to keep in contact with other supervisors and store manager
 Trained new employee as needed