This document summarizes the skills and experience of David L. Burt, an IT professional with over 20 years of experience in various roles. He has extensive experience in information technology, customer service, business consulting, and marketing. Some of his past roles include IT consultant, network engineer, quality assurance lead, and director of marketing and IT. He has expertise in areas such as information security, networking, storage solutions, and business development.

1. DAVID L. BURT
Home: 817 429-6038  Cell: 817-832-8429
dalburt60@gmail.com  http://www.linkedin.com/in/davidlburt
Information TechnologyManager and Leader
CompTIA Security+ certified Information Technology professional with exceptional business and marketing
acumen. Possesses a strong customer service focus with extensive experience in the information technology,
construction and manufacturing industries. Public sector experience includes providing years of support and
advice in the state and federal government sectors. Proven ability to successfully develop and support new
and existing clients while implementing processes and procedures that improve efficiency and productivity.
Go-to executive who drives organizational change and executes strategic initiatives that have increased
profitability and market share. Excels in managing stakeholder communications and expectations.
BUSINESS and TECHNOLOGY COMPETENCIES
Team Building  People & Project Management  Process Improvement  Risk and Issue Management
Negotiation  Change Management  Customer Service  Training and Development  Policy & Procedures
LAN / WAN Implementation  Routing & Switching  Information Security  Storage Solutions  TCP/IP
INFORMATION TECHNOLOGY CAREER HIGHLIGHTS
 More than five years in I.T. call centers as an Analyst and Team Leader providing hardware and
software support for Microsoft, Borland and Wang Laboratories products.
 More than six years as a Novell and Microsoft System Administrator working in the
telecommunications, pharmaceuticals and financial industries.
 As a Consultant and System administrator, built and managed cabling, hardware, software and
telephone vendor relations to include oversight of their services.
 Maintained IT-related records to include hardware inventory, software licensing and purchasing
documents.
 Taught end-user classes covering a variety of topics including, troubleshooting network problems,
printing and MS Office.
 More than ten years as a Network Engineer installing and supporting I.T. networks
 More than twenty years of customer service experience. This service was provided face-to-face, via
email and over the telephone.
EDUCATION
 New Horizons Computer Training Center, Ft. Worth, TX
Security Information Technology Professional Program - Security+, Advanced Security Practitioner,
Cisco CCNA, Linux+, Certified Ethical Hacker - Completion 2nd Quarter 2015
 Dallas Baptist University, Dallas, TX
Double Major in Finance & Interdisciplinary Studies; Bachelor of Arts and Sciences
PROFESSIONAL EXPERIENCE
BURT CONSULTING GROUP, LLC, Arlington, TX, January 1995 to present
Independent company providing I.T. and business consulting
OWNER - PRINCIPAL INFORMATION TECHNOLOGY AND BUSINESS CONSULTANT
 Review design documents for networks and data centers for completeness and accuracy prior to build
out and implementation.
 Serve as primary I.T. consultant for any data, cabling or wireless questions that might arise.
 Work with our clients through various phases of the design process so that networking changes are not
added or dropped inadvertently.
 Advise business owners on marketing and growth plans to help them expand their business.

2. MIKE HUDDLESTON ROOFING, Mansfield, TX, January 2010 to July 2012
Leading roofing company serving Texas and Oklahoma markets, with revenues of more than $5 million
DIRECTOR - MARKETING, INFORMATION TECHNOLOGY AND BUSINESS DEVELOPMENT
Marketing Director for a roofing company certified by GAF and CertainTeed (leading roofing manufacturers) as
one of the top 5% of roofers nationwide. Partnered with Sales Manager to plan and execute marketing
campaigns, with initiatives that include increasing company awareness through the Internet, trade shows, local
news outlets, the Fort Worth business community, and similar venues. Administered annual marketing budget;
serve as primary negotiator with adjusters and insurance companies. Mentored in-house IT and administrative
staff.
 Grew the business by introducing strategic planning to Implement the company’s budgeting, planning, and
administrative processes including:
 Documented and streamlined workflows.
 Developed policies and procedures reflecting the company’s culture.
 Lead multiple successful efforts to increase company visibility and generate business leads:
 Expanded the company’s presence at the National Roofing Convention as well as state-wide home and
garden shows; including multimedia presentations and enhanced product / literature displays.
 Lead outreach programs to insurance agents, realtors and others in the real estate sector in order to
increase company brand awareness. The results from this program alone lead to more than $150,000
in increased revenue per year.
 Designed a new Website featuring photos, success stories, search engine optimization, and Web
analytics.
 Generated more than $750,000 in new revenue by negotiating more than 150 settlements with insurance
carriers at an average increase of more than 25% per settlement.
 Created Facebook, LinkedIn and Twitter accounts to increase new lead generation by more than 40%.
 Managed firm’s involvement in the State Farm Premier Service Provider program, which involved special
claims. The program drove sales of more than $1 million annually.
GENERAL SERVICES ADMINISTRATION, United States Government, Fort Worth, TX,
November 2008 to October 2009
Purchasing arm of the federal government
CONTRACT SPECIALIST INTERN
Reviewed and clarified unfilled purchase requests for U.S. embassies and military units in Iraq and Afghanistan.
Identified specialized vendors when items were not available from the GSA catalog. Managed communications
with vendors and buyers.
 Purchased nearly 200 items valued at more than $500,000.
 Solicited and evaluated bids from multiple vendors to determine best value.
 Procured highly specialized equipment, components and information technology systems for construction,
industrial, transportation, defense and business applications on a national and international basis.
 Performed Pre-Award, Post-Award and Termination Activities such as: analyze requirements,
recommend revisions, determine appropriate type of contract, establish milestones, procurement
planning, conduct post-award and contractual termination.
 Made contract awards totaling more than $500,000.00 in acquisitions.
 Primary Information Technology Procurement Specialist in Fort Worth Office.
 Analyzed performance of procurement activities against various procurement indicators and goals.
 Created and led first weekly management and development seminar by an intern where senior
Government Leaders were invited to share their knowledge and experiences in an open forum.

3. CAPITAL ONE (AUTO FINANCE), Dallas, TX, September 1999 to May 2007
QUALITY ASSURANCE LEAD / SENIOR SOFTWARE CHANGE MANAGEMENT ANALYST
Managed multiple U.S. and India-based teams charged with pre-production testing of new applications.
Evaluated software; estimated hours needed for testing; assigned personnel (requesting additional support as
needed). Facilitated daily conference calls with associates in India and the United States; coordinated team’s
work with developers, project managers, key stakeholders, and third-party vendors. Collaborated with key
stakeholders, managers and users to ease concerns and overcome resistance to new technology adoption and
implementation.
 Led first international team of software testers at Capital One Auto Finance, earning a perfect customer
evaluation score for on-time delivery and error-free products.
 Tested and approved new/updated software changes.
 Worked with developers, project managers, business owners and stakeholders in order to meet project
deadlines and to make sure that the applications being developed met customer needs and are free of
defects.
 Created and maintained audit records for all QA associates which streamlined processes and procedures.
 Team trainer for new associates in Change Management processes and procedures.
 Verified compliance with internal and external/Federal regulations such as Sarbanes/Oxley, Protection of
Consumer Privacy and Fair Lending practices.
 Advised various business, call center and IT units at Capital One sites in Plano, San Diego and Tampa to
ensure that software and hardware changes were deployed in a manner that is not disruptive to our
business or our customers.
 Conducted Behavioral Interviews with potential candidates and served on consensus panels to determine
which candidates were a best fit for a variety of positions at Capital One Auto Finance.
 Tested new hardware and software prior to introduction into Capital One’s production environment
Jazz I. T., Arlington, Texas – August 1998 – September 1999
Sales Manager / Engineer
 Located and marketed new accounts.
 Sold telephony and networking solutions to clients.
 Recommended networking solutions based on client needs.
 Performed network design, installation and support.
 Lead engineer for upgrade of 100+ user network at First National Bank of Bryan, Texas.
 Worked closely with customers to ensure the quality of work being performed.
EARLY CAREER
Colgate Oral Pharmaceuticals: Senior LAN Analyst & System Administrator
GTE Customer Networks: Senior WAN Technician & Team Leader for Child Protective Services - State of
Texas
United States Air Force: Sergeant, Supervisor - Electronic Computer Systems Repairman