This document is a resume for Christine Donahue outlining her extensive experience in customer service, technical support, programming, and management roles over several decades. She has diverse skills in areas such as computer programming, database management, software development, networking, and training. Her background demonstrates leadership abilities, strong technical aptitude, and a proven track record of managing teams and implementing projects.

1. CHRISTINE DONAHUE
St Albans, WV 25177 • (864) 710-3678 • christinedonahue77@gmail.com
SUMMARY
 Dedicated Professional with proven interpersonal, analytical and leadership skills
 Highly skilled in customer service, training and programing
EDUCATION
Associates of Arts in Computer Technology & Programing (May 2014)
Tri-County Technical College – Pendleton, SC
Bachelor of Science in Business & Computer Science (December 1985)
Winthrop University – Rock Hill, SC
EXPERIENCE
Internet Unit Pick (2013-2015)
GNC Nutra – Anderson, SC
 Pick, pack and ship internet orders
Residential Data Collector (2010-2011)
Tyler Technologies – Walhalla, SC
 Locate property via maps
 Measure and draft all structures
 Data Entry in ProVal
Enumerator (2010)
US CENSUS-Salem, SC
 Locate household via maps
 Interview household members
 Record data on government forms
Customer Service Professional (2010)
H&R Block – Asheville, NC
 Provided customer service at front desk
 Answered phone and appointment setting
 Cashier
Customer Service (2008-2009)
Sluder’s Incoporated – Leicester, NC
 Provided customer service in hardware/feed store
 Answered phone
 Cashier
 Stocked shelves, unloaded trucks
Receiving and ICS Associate (2007-2008)
Walmart – Asheville, NC
 Provided customer service in groceries
 Vendor receiving
 Cashier
 Stocked shelves, unloaded trucks

2. CHRISTINE DONAHUE
Salem, SC 29676 • (864) 710-3678 • christinedonahue77@gmail.com
EXPERIENCE (CONTINUED)
Technical Support Specialist (2006-2007)
Softbase Systems- Asheville, NC
 Provided customer support and troubleshooting
 Maintaining customer databases
 Tested software upgrades
Application Analyst (2000-2006)
Clemson University – Clemson, SC
 Hired, trained, managed and evaluated the performance of ten programmers
 Analyzed, coded, tested, implemented and provided support for code changes
 Reviewed design specifications, code and unit testing
 Facilitated design, coordination, problem solving and company training sessions
 Led weekly team meetings, prepared team status reports and provided project plan updates
 Completed numerous professional development opportunities; including management classes
Production Support Lead (1997-1999)
Ahold Information Services: Systems Development – Greenville, SC
 Hired, trained, managed and evaluated the performance of ten programmers
 Analyzed, coded, tested, implemented and provided support for code changes
 Designed, led and performed Y2K test of the purchase system
 Remained on-call to monitor and fix abends and update tracking system
 Created QA schedules for testing code enhancements
 Led design sessions, status meetings and prepared progress reports
 Established and maintained business relationships with vendors and modified vendor code
System Analyst (1996-1997)
Blue Cross Blue Shield of SC – Columbia, SC
 Analyzed, designed, coded, implemented and provided support code changes
 Led design, code and implementation planning sessions
 Monitored and provided support for QA batch schedule
Instructor (1996)
Mitchell & Anderson – Charlotte, NC
 Trained business professional in Windows and Microsoft Office Suite
Software Support Specialist (1995)
Fun Tees, Inc. – Concord, NC
 Managed IT help desk; including hiring, training and evaluating the performance of 4 employees
 Provided hardware, software and Novell network support
 Led, planned and implemented conversion to Microsoft Office Suite and a new inventory system
 Trained employees in MS Word, Excel and PowerPoint
 Served as liaison between programmers and warehouse personnel
 Performed nightly system backups

3. CHRISTINE DONAHUE
Salem, SC 29676 • (864) 710-3678 • christinedonahue77@gmail.com
EXPERIENCE (CONTINUED)
IT Professional (1991-1994)
Duke Power Company – Charlotte, NC
 Designed, coded and implemented database conversion, interfaces to GIS application and development environment
 Provided customer support and facilitated quality workshops and re-engineering projects
 Served as liaison for vendors and other departments
 Represented company at International GFIS User's Group
IT Professional (1987-1990)
Duke Power Company – Salem, SC
 Hired, trained, managed and evaluated the performance of 2 employees
 Led staff meetings, quality control meetings and designed and maintained weekly construction work schedules
 Trained employees in various software packages and developed and maintained procedure manuals
 Managed purchases and payroll and completed bill of material data entry
 Assisted with the configuration of a Novell Network and conversion of material control system
 Provided hardware and software support and completed data entry for tracking
 Served as quality task force member and United Way accountant
 Assisted in Document Control and Drafting departments
Computer Operator/Teaching Assistant (1983-1985)
Winthrop University – Rock Hill, SC
 Assisted patrons in PC and mainframe labs
 Taught Basic language to public school students
TECHNICAL SKILLS
Microsoft Office 2010: Outlook, PowerPoint, Excel, Word, Access, Visual Studio and Project; HMTL, CSS, Java Script,
PHP, Filezilla, Raptor, ExtraPutty, MySQL, Java, C++, Linux OS, Forensics Tools, Adobe: Indesign, Illustrator,
Photoshop, Flash, ADSO, ADSA, MAPC, IDMS, Tedit, IDD, IDDM, SQL, DB2, COBOL, Expeditor, Windows 7, JCL, TSO,
ISPF, IDCAMS, IEBGENER, VSA, ADSALIVE, OCF, OLQ, BCF, ChangeMan, Xsub, Meeting Maker, Eudora, Track
Record, SIEMANS EasyCode, Visio, Endevor, Control M, Control D, SDSF, CEDF, CICS, Lotus Notes, OMI PNMS50,
Faxgate, MQ Series, NDM, OMI, Easytrieve Plus, ProComm, APS, MS-DOS, Novell, DBase, LAN Assist, Crystal Report
Writer, FLEX QL, HP printers, Rconsole, Pconsole, Faxability, AutoCad, Map Info, FoxPro, PC-Age, HP plotters, Geosin,
DamSmart, Primavera, Easytrieve, ICU, Harvard Graphics, Norton Utilities, Quartro Pro, PL/I, Pascal, Assembler, Basic.
REFERENCES AVAILABLE UPON REQUEST