This candidate has experience in networking, Microsoft Office, databases, and data entry. She has a bachelor's degree in information technology with a 3.5 GPA from Arkansas Tech University and relevant coursework from Pulaski Technical College and University of Phoenix. Her professional experience includes working as an educator with AmeriCorps, a keyholder at Subway, and a research interviewer. She has strong communication, organizational, and customer service skills.
• Experienced planning customer meetings, coordinating meeting locations, conference rooms, catering, and advised accommodation options.
• Managed a timely process flow of information and process approvals within Visio.
• Experienced monitoring budgets/tracking project financials
• Utilized, maintained, and managed Microsoft Excel Spreadsheets, Word Documents, Access Databases and Power Point Presentations
• At Omniflight, regularly used Visio to draft end-to-end training policies and procedures as well as created process maps that specifically laid out training procedures
• Supported the project planning process for all project management disciplines during initial project setup, during consequent execution and project closure
• Experienced planning customer meetings, coordinating meeting locations, conference rooms, catering, and advised accommodation options.
• Managed a timely process flow of information and process approvals within Visio.
• Experienced monitoring budgets/tracking project financials
• Utilized, maintained, and managed Microsoft Excel Spreadsheets, Word Documents, Access Databases and Power Point Presentations
• At Omniflight, regularly used Visio to draft end-to-end training policies and procedures as well as created process maps that specifically laid out training procedures
• Supported the project planning process for all project management disciplines during initial project setup, during consequent execution and project closure
1. C. Vanessa Chandler
207 Brighton Drive, Clinton, MS 39056 •(Cell) 601.209.6882 • C.VanessaChandler@gmail.com
Qualifications Summary
• CCNA (Cisco Certified Network Associate) Courses: Routing, Switching, WAN/LAN
• Proficient in Microsoft Office
• Experience with Microsoft Access queries & reports
• Data Entry – 45 wpm
• Excellent attention to detail, organizational skills, communication skills, and multi-tasking abilities
Education
Arkansas Tech University Russellville, AR
Information Technology – 3.5 GPA May 2015
• Relevant coursework: Business Information Systems
Pulaski Technical College North Little Rock, AR
Computer Information Systems – 3.0 GPA Aug 2011 – Dec 2012
• Relevant coursework: Intro to Databases, Fundamentals of Information Security, Problem Solving
University of Phoenix Little Rock, AR
Information Technology – 4.0 GPA Jan 2010 – Jul 2011
Professional Experience
AmeriCorps: Scientific Research Ridgeland, MS
Cool Educator Feb 2015 – July 2015
• Worked with children in a classroom setting.
• Mentored and tutored children and teens.
• Worked with peers in a group to organize and implement student lesson plans.
• Maintained, updated and repaired computer technology when necessary.
Subway North Little Rock, AR
Keyholder Jun 2008 – Feb 2009
• Closed the store, managed daily deposits, and processed all associated paperwork
• Addressed customer service complaints and concerns, implemented assistance and solutions
• Maintained stock and compiled consolidated weekly inventory reports for management
• Trained new employees regarding company policies and procedures
• Worked comfortably with high volume workloads under minimal supervision
• Contributed to a team-oriented collaborative environment
• Responded to customers’ needs with a positive attitude
Market Strategies North Little Rock, AR
Research Interviewer May 2005 – July 2006
2. • Conducted customer satisfaction surveys in the telecommunications industry
• Operated in a consultative capacity to assess and document clients’ inefficiencies
• Provided quality assurance by connecting impacted customers to the appropriate party