This document summarizes the professional experience of an IT specialist with over 30 years of experience in systems administration and technical support roles. He has expertise in providing technical solutions, customer service, and problem solving. His skills include data analysis, project management, and business needs analysis. He is seeking a new challenging position where he can continue expanding his skills and contributing to an IT team.

1. PROFESSIONAL SUMMARY
Expertise in high-technology solutions, quality customer service and commitment to excellence
combine to consistently deliver improved productivity and increased profitability. US Navy Veteran
Systems Administrator with over 30 years experience providing technical solutions through high-
quality service and support. Seeking position in a challenging and rewarding tech environment where
I can expand upon my existing skill base while contributing to a lively IT team.
SKILLS/ACHIEVEMENTS
• Data Analysis • Interpersonal skills
• Data Validation • Managing multiple projects simultaneously
• Problem Solving • Team player
• Business needs analysis • Customer service expert
• Systems Administration • Fast learner
EMPLOYMENT
IT Operations Specialist, Southlake TX/San Diego CA 01/2001 – 09/2015
• Installed software, modified and repaired hardware and resolved technical issues.
• Provided base level IT support/training to non-technical personnel within the business.
• Resolved customer issues in a clear, courteous and straightforward manner.
• Identified and solved technical issues with a variety of diagnostic tools.
• Researched, troubleshot and resolved complex computer issues.
• Worked closely with team members to meet or exceed all customer service requirements.
• Provided on-call support for critical support issues.
Consultant, Eastridge Infotech, San Diego CA 06/2001 – 12/2000
• Trained end-users in SQL for financial services company.
• Installed SQL remotely for financial services company.
• Installed, troubleshot and serviced IT systems for Del Mar Thoroughbred Club
System Engineer, Professional Networking Services, San Francisco, CA 05/1999 – 05/2000
• Worked closely with client to analyze IT system requirements, client information technology
needs and their resources to plan IT projects and fulfill client expectations.
• Developed IT system specifications after evaluating customer’s nature of work and business
volume.
• Solved clients IT issues, determined changes, recommended quality software, projected
modifications of software and hardware and networking.
Matthew Arntzen
2261 North Park Drive #221 Kingwood TX 77339
(817) 456-2743 Matthew_Arntzen@hotmail.com

2. Help Desk Consultant, Kaiser Permanente, San Francisco, CA 02/1998 – 04/2000
• Assisted client with IT solutions, prepared written reports on solutions offered.
• Recommended the purchasing of new IT systems, presented new IT features/software and
reported project progress to management.
• Collaborated with other offices to plan and implement new technology.
Consultant, Wells Fargo Bank, San Francisco, CA 11/1997 – 01/1998
• Conceptualized, planned and executed original designs for internal department website.
• Identified, and eliminated website bugs to improve user experience.
• Completely updated and redesigned user experience for departmental website.
Systems Analyst, Academy of Art College, San Francisco, CA 07/1996 – 10/1997
• Evaluated and conducted technical and functional research and analysis.
• Referred major hardware and software problems and defective products to vendors or
technicians for service.
• Implemented and administered advanced Microsoft technologies.
• Identified and corrected performance issues.
• Oversaw the daily performance of computer systems.
• Ensured proper installation of cables, operating systems and software.
• Trained users in the proper use of hardware or software.
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MIS Coordinator, Deepa Textiles, San Francisco, CA 12/1994 – 07/1996
• Created approximately four databases using dBase II/III, Paradox, Crystal Reports, including
inventory, report and invoicing databases.
• Monitored system logs for all company computers and devices to maximize uptime.
• Upgraded and expanded network systems and their components.
• Communicated with vendors to resolve network outages and periods of reduced performance.
• Documented all server and network problems and other unusual events in detail.
EDUCATION
Woodbury University – School of Architecture, San Diego CA 2004 – 2009, Architecture
US Navy Veteran – Petty Officer First Class
• Honorable Discharge
• Held various positions of increasing levels of responsibility within the compter field including
network administration, computer support and database development.