Lori Zelazny is a results-oriented professional with over 12 years of experience in corporate environments seeking a challenging position with opportunities for career growth. She holds a Bachelor's degree in Technical Management from DeVry University and is currently pursuing a Master's degree in Human Resources from Keller Graduate School. Currently working as a Quality Admin at Rexnord Aerospace, her responsibilities include assisting inspectors, developing corrective action plans, and ensuring accountability and compliance with quality standards. She previously held quality assurance and administrative roles at DeVry University where she examined documents for compliance, led training sessions, and assisted with hiring and process improvement projects.
Versatile, reliable and hands-on employee with 10+ years of office experience.
Direct communicator with a reputation for problem solving, training and team building.
Human Resources expertise includes hiring training, scheduling, motivating and performance management.
Provider of excellent customer service to internal and external customers assuring courtesy, accuracy and timeliness.
Sales Support, Billing, Customer Service and Research & Development.
Technical skills: Six Sigma Green Belt, Visio, Microsoft Office (Word, Excel, Power Point, Access, Outlook)
Versatile, reliable and hands-on employee with 10+ years of office experience.
Direct communicator with a reputation for problem solving, training and team building.
Human Resources expertise includes hiring training, scheduling, motivating and performance management.
Provider of excellent customer service to internal and external customers assuring courtesy, accuracy and timeliness.
Sales Support, Billing, Customer Service and Research & Development.
Technical skills: Six Sigma Green Belt, Visio, Microsoft Office (Word, Excel, Power Point, Access, Outlook)
スキルハウスにて社内向けに行った、ユーザーサポートをテーマにした研修で使用したスライドです。
Slides for Skillhouse's internal training session. This time, the theme is an User Support. Please use it as reference.
Versatile, reliable and hands-on employee with 10+ years of office experience.
Direct communicator with a reputation for problem solving, training and team building.
Human Resources expertise includes hiring training, scheduling, motivating and performance management.
Provider of excellent customer service to internal and external customers assuring courtesy, accuracy and timeliness.
Sales Support, Billing, Customer Service and Research & Development.
Technical skills: Six Sigma Green Belt, Visio, Microsoft Office (Word, Excel, Power Point, Access, Outlook)
Versatile, reliable and hands-on employee with 10+ years of office experience.
Direct communicator with a reputation for problem solving, training and team building.
Human Resources expertise includes hiring training, scheduling, motivating and performance management.
Provider of excellent customer service to internal and external customers assuring courtesy, accuracy and timeliness.
Sales Support, Billing, Customer Service and Research & Development.
Technical skills: Six Sigma Green Belt, Visio, Microsoft Office (Word, Excel, Power Point, Access, Outlook)
スキルハウスにて社内向けに行った、ユーザーサポートをテーマにした研修で使用したスライドです。
Slides for Skillhouse's internal training session. This time, the theme is an User Support. Please use it as reference.
1. Lori Zelazny
21W271 Ahlstrand● Lombard, IL 60148
(630) 705-0831● lori.zelazny@rexnord.com
PROFILE
Results-oriented, high-energy, experienced communicator and team player, looking to obtain a challenging position with
the opportunity for professional career growth. Twelve years experience in a corporate environment.
EDUCATION
DeVry University-Naperville, IL
Bachelor of Technical Management-Concentration in Human Resource May 2010
• Major GPA: 4.00/4.00
Keller Graduate
Master in Human Resource Currently Pursuing
• Major GPA: 3.8
EMPLOYMENT
Rexnord Aerospace Downers Grove, IL Feb 2014- Present
Quality Admin
• Assisting inspectors with First Articles, creating histograms, and scanning several departments
paperwork.
• Assist in the development of corrective/ preventative Action system including the classification,
delegation, and follow-up corrective action process.
• Ensure accountability of deadlines for all internal and external systems which includes customer
complaints. Work with internal software packages sure as IPI, or other integrated websites specific to
customer templates (Honeywell / Boeing).
• Support/maintain the flow through inspection department and other departments. Familiar with quality
systems such as as9100, as9102, FAA, FAR regulations.
DeVry University-Naperville, IL
Quality Assurance Representative July 2010-June
2012
• Examine documents and workspaces to detect discrepancies
• Prepared correspondence, reports and recommendations for action on non-compliant issues
• Lead training presentations on scholarship information and updates
• Effective communication with management on compliance issues
• Monitored phone conversations of admissions department to ensure welcome statements, etc. are
compliant with Title I funding regulations
• Trained admission advisors on compliance procedures
• Assisted manager on hiring
2. Lori Zelazny ● 630-705-0831 ● lori.zelazny@rexnord.com
DeVry University-Naperville, IL
Administrative Coordinator-Level III November 2005-July 2010
• Assisted management with the development and implementation of inquiry projects
• Trained new hires on the sales report, processing of applications and other AC processes
• Led the Call Center-piloted program to improve businesses processes
• Broad-based understanding of modern office practices, functions, and procedures
• Worked with confidential information, social security numbers, credit card information
• Ran payments through credit card system
• Updated and created department manuals
• Designed individual and group training plans
• Developed checklists and other on-the-job resources for personnel
• Modified local instructional materials based on needs of the program
• Worked out of Sales Force and CRM building reports and generating reports
ACHIEVEMENTS AND AWARDS
• Ron Taylor Leadership Award, (2011)
• VP Spot Award, (2010)
• Administrative Coordinator of the Class, (2009)
• Administrator Coordinator of the Session, (2007)
• Support Staff Silver Award, (2007)
REFERENCES
• Available upon request.