Edy Glines has over 10 years of experience in IT roles including networking, systems administration, desktop support, and instruction. He has worked for companies such as Vitex Home Automation, Campus Management Corp, and Burger King Corporate. His technical skills include Windows server, SQL, VMware, VOIP systems, and networking protocols and he holds certifications in MCP, CCNA, and CCNA Security.

1. EDY GLINES
3370 Beau Rivage Dr, Pompano Bch, FL, 33064
Email: edyglines@gmail.com
954-825-5922
WORK HISTORY
November2014 Vitex Home Automation
February 2016 Installer/SeniorFieldTech
 Companyinterface tothe customer
 Installation,TestingandTroubleshootingforConcord4/2Gigsystems,window anddoor
contacts (bothwiredandwireless),sirens,smoke detectors,motiondetectors, wirelessvideo
cameras,thermostat,Alarm.com, Smartdoorlocksand TV/AV
 Explainandprovide detailedsystemcapabilitiesandoperational instructionstocustomers
 Promote andsell additional equipmentandservicestocustomersduringeachvisit
 Conductroutine maintenance andinventoryof companyproductsandequipmentincluding
companyprovidedvehicle
 PullingandroutingCAT5or CAT 6, RG6 and security cable ina new constructionresidential
environment
 Terminatingphone jacks
 BASA/FASA
February 2013 Helpdesk Analyst
December 2013 CampusManagementCorp
 Managementof cisco devices,creatingvlansandrouting protocols suchasstatic, EIGRP,RIP,
securingportsand CiscoCP management
 Prepare,deploy,andsupportenduserequipmentincludingWSs,laptops,IPphones,corporate
smartphonesand cellularphoneswithinestablishedstandsandguidelines
 Responsible foreffective provisioning,installation/configuration,operations,andmaintenance
of systemshardware andsoftware andrelatedinfrastructure
 Ensure enduserequipmentinterconnectsseamlesslywithdiverse systemsincludingnecessary
authenticationsystems,file servers,email servers,applicationsservers,andadminsystems
 Work withnetworkoperationsstaff asappropriate todiagnose andresolve problemsreceived
fromstaff
 Deploy andmaintainAV,anti-spyware,and securitypatchestoendusers
 AD account managementincludingmaintenance of email distribution groups,securitygroups,
and passwordmanagement
 UpkeepandmaintainrecordsinAssetinventoryandothersystems
 BitlockerManagement

2. January 2011 MS Office Instructor(seasonal/temp)
To February 2013 The Academyof SouthFl and FastTrainCollege
 Instructionof MS Office suite –Word, Excel,PowerPointandOutlook
 Keeptrack of student'sconcernsand development
 DeliverprojectsandexercisesandEncourage studentsuccess
 Assiststudentsincompletingclassroomassignmentsandprojects
 Develop,implementandmodifycurriculuminassignedsubjectareasaccordingtostudent
needs,industrystandardsand establishedguidelines
 Teach adultstheadvanced useof MSOffice suite 2010: Word,Excel, PowerPointand Outlook
 Providetutoring oneon one forstudentswith learning disability
 Grade studentsworkaccordingly
November2009 IT Consultant
to June 2011 Streamline Computing
 Manageand createuser accounts
 Manageand monitorWin Server 2003, SBS 2008, ExchangeServer2007
 Provideremoteuser supportusing RDPand logmein
 Createand troubleshoottickets
 ProvidequotesfornewWSs, Serversand software
 Installand troubleshootprinters,PCsand mobiledevices
 Maintain,monitor,develop,upgradeand supportsystems,including servers,workstation,
operating systems,hardware,software,and peripherals.
 Assesstheneed for,and implement,performancehardwareand softwareupgrades.
 Documentand maintain assetlists of hardware,software,and equipment.
 Provideuserstraining and supportforcommercial softwarepackagesasapplicable
 Provideday to day administration and support,including maintenance,troubleshooting and
technical supportservicesforusersthroughouttheorganization.
 TroubleshootQuickbooksand MSofficeissues
 VMwareserverand VM management

3. December2008 Networkadmin/IT Specialist(contract)
to November2009 IndependentLivingSystems
 Manageuseraccounts&rights in Active Directory
 ManageExchangeserver
 ManageBES(BusinessEnterpriseServer forBlackberry)
 ManagePhoneServer(Televantage) andconfigureIPPhonesaccordingly
 CreateGroup Policy Objectsin Windows2003 Server
 Familiar with DNS,DHCP,ARPand TCP/IPaddressing
 Diagnoseand resolveclient PCconnectivity problems.
 ManageHelp Desk functionsfor75 on-siteusersand 45 remote users.
 CreateSQL queries in MicrosoftAccess2007 and SQL.
 Download membership dataforMedicaid and Medicareplans
 Generated membership,paymentand encounterreportsformealdelivery division
 Maintained membership and capitation databaseforMedicaid MSO.
 Created newmember recordsforDOEA CIRTSalong with reportssubmitted to the state
 Run server and SQL databasebackups
 Creating and managing VMs
May 2008 SystemAnalyst-Level 3 support (contract)
To November 2008 BurgerKing Corporate
 Providetechnical supportto all US,Canada and Mexico restaurantsby conductingquality and
productiveanalysisforthepurposeof setting operationalstandards,streamlining procedures,
and improving restaurantsystemsupportand servicequality forits customers.
 Provide3rd Tier systemsupportfortheBurger King corporately owned restaurants.
 Performsystemanalysisforcredit card settlements,which involve theanalysisof transaction
reports.
 Performsystemanalysisforsalesreportssuch as daily/month-to-datesales,day partsales,daily
cash and sales (543), daily item inventory Over/Short,and usageanalysisreports.
 Performsystemperformancevalidationson newly acquired restaurantlocationsinvolving
systemdiagnosticsto identify and preventsystemfailure.
 Responsiblefordocumentation of new processesand procedures.
 SQL Server,backoffice manager’sapplication and Compris(POS) knowledge
 Transformbusinessrequirementsinto detailed design by working with end-usersand application
developmentteam.
 Respondsto customersoftwaresupportcallsand determinesappropriatesolutions.
 Reviewstrendsin softwaresupportcallsto identify majorissuesthatneed detailed analysis.
 Locating errors causing discrepanciesin SQLtables by running queriesand modifying
information forproperfunctionality.
 Useof PCAnywhere,Landeskand RD.

4. Jan 2007 Deskside Support(contract)
to Feb2008 IBM Boca Raton, FL
 Deploymentand configuration of workstationsand ServersforMerrill Lynch and Banana
Republic
 Banana Republicnewofficeinstalls/configuration.Including servers,POSmachines,scanners
and ingenicos
 UpgradesforBlockbusterterminals,ingenicosand servers
 Washington Mutualserverupgrades(branch locations)
 Installand configurePatch panels
 Set up backup modem
 Handling of Blackberry device
TECHNICAL SKILLS
Windowservers 2008, SBS 2008, 2012 MS SQL and desktop products (Msoffice2010-2013)
Ability to administera 300+ nodenetwork
Ability to supportnetworked printersand otherdevices
Orientation and training of newstaff
Negotiation withvendorsforhardware/softwareserviceand technical supportcontracts
Managing multipleprojects,activitiesand tasksimultaneously
VOIPsystems:Fonality/Vocalocity
Televantage
VMware,Vsphere
SymantecGhost
EDUCATION
2013 Academy of SouthFL- CCNA training
2013 cbtcampus.net–CCNA securitytraining (self-paced)
2016-2017 BCC - BAS-ITManagement
2004-2006 ATI - AS-IT
CERTIFICATIONS
MCP-Win Server2003, MCP SBS2008, MCTS Win 7 enterprise support
CCNA
CCNA Security(in progress)
LANGUAGESKILLS
Spanish - English