1. EDY GLINES
3370 Beau Rivage Dr, Pompano Bch, FL, 33064
Email: edyglines@gmail.com
954-825-5922
WORK HISTORY
November2014 Vitex Home Automation
February 2016 Installer/SeniorFieldTech
 Companyinterface tothe customer
 Installation,TestingandTroubleshootingforConcord4/2Gigsystems,window anddoor
contacts (bothwiredandwireless),sirens,smoke detectors,motiondetectors, wirelessvideo
cameras,thermostat,Alarm.com, Smartdoorlocksand TV/AV
 Explainandprovide detailedsystemcapabilitiesandoperational instructionstocustomers
 Promote andsell additional equipmentandservicestocustomersduringeachvisit
 Conductroutine maintenance andinventoryof companyproductsandequipmentincluding
companyprovidedvehicle
 PullingandroutingCAT5or CAT 6, RG6 and security cable ina new constructionresidential
environment
 Terminatingphone jacks
 BASA/FASA
February 2013 Helpdesk Analyst
December 2013 CampusManagementCorp
 Managementof cisco devices,creatingvlansandrouting protocols suchasstatic, EIGRP,RIP,
securingportsand CiscoCP management
 Prepare,deploy,andsupportenduserequipmentincludingWSs,laptops,IPphones,corporate
smartphonesand cellularphoneswithinestablishedstandsandguidelines
 Responsible foreffective provisioning,installation/configuration,operations,andmaintenance
of systemshardware andsoftware andrelatedinfrastructure
 Ensure enduserequipmentinterconnectsseamlesslywithdiverse systemsincludingnecessary
authenticationsystems,file servers,email servers,applicationsservers,andadminsystems
 Work withnetworkoperationsstaff asappropriate todiagnose andresolve problemsreceived
fromstaff
 Deploy andmaintainAV,anti-spyware,and securitypatchestoendusers
 AD account managementincludingmaintenance of email distribution groups,securitygroups,
and passwordmanagement
 UpkeepandmaintainrecordsinAssetinventoryandothersystems
 BitlockerManagement

2. January 2011 MS Office Instructor(seasonal/temp)
To February 2013 The Academyof SouthFl and FastTrainCollege
 Instructionof MS Office suite –Word, Excel,PowerPointandOutlook
 Keeptrack of student'sconcernsand development
 DeliverprojectsandexercisesandEncourage studentsuccess
 Assiststudentsincompletingclassroomassignmentsandprojects
 Develop,implementandmodifycurriculuminassignedsubjectareasaccordingtostudent
needs,industrystandardsand establishedguidelines
 Teach adultstheadvanced useof MSOffice suite 2010: Word,Excel, PowerPointand Outlook
 Providetutoring oneon one forstudentswith learning disability
 Grade studentsworkaccordingly
November2009 IT Consultant
to June 2011 Streamline Computing
 Manageand createuser accounts
 Manageand monitorWin Server 2003, SBS 2008, ExchangeServer2007
 Provideremoteuser supportusing RDPand logmein
 Createand troubleshoottickets
 ProvidequotesfornewWSs, Serversand software
 Installand troubleshootprinters,PCsand mobiledevices
 Maintain,monitor,develop,upgradeand supportsystems,including servers,workstation,
operating systems,hardware,software,and peripherals.
 Assesstheneed for,and implement,performancehardwareand softwareupgrades.
 Documentand maintain assetlists of hardware,software,and equipment.
 Provideuserstraining and supportforcommercial softwarepackagesasapplicable
 Provideday to day administration and support,including maintenance,troubleshooting and
technical supportservicesforusersthroughouttheorganization.
 TroubleshootQuickbooksand MSofficeissues
 VMwareserverand VM management

3. December2008 Networkadmin/IT Specialist(contract)
to November2009 IndependentLivingSystems
 Manageuseraccounts&rights in Active Directory
 ManageExchangeserver
 ManageBES(BusinessEnterpriseServer forBlackberry)
 ManagePhoneServer(Televantage) andconfigureIPPhonesaccordingly
 CreateGroup Policy Objectsin Windows2003 Server
 Familiar with DNS,DHCP,ARPand TCP/IPaddressing
 Diagnoseand resolveclient PCconnectivity problems.
 ManageHelp Desk functionsfor75 on-siteusersand 45 remote users.
 CreateSQL queries in MicrosoftAccess2007 and SQL.
 Download membership dataforMedicaid and Medicareplans
 Generated membership,paymentand encounterreportsformealdelivery division
 Maintained membership and capitation databaseforMedicaid MSO.
 Created newmember recordsforDOEA CIRTSalong with reportssubmitted to the state
 Run server and SQL databasebackups
 Creating and managing VMs
May 2008 SystemAnalyst-Level 3 support (contract)
To November 2008 BurgerKing Corporate
 Providetechnical supportto all US,Canada and Mexico restaurantsby conductingquality and
productiveanalysisforthepurposeof setting operationalstandards,streamlining procedures,
and improving restaurantsystemsupportand servicequality forits customers.
 Provide3rd Tier systemsupportfortheBurger King corporately owned restaurants.
 Performsystemanalysisforcredit card settlements,which involve theanalysisof transaction
reports.
 Performsystemanalysisforsalesreportssuch as daily/month-to-datesales,day partsales,daily
cash and sales (543), daily item inventory Over/Short,and usageanalysisreports.
 Performsystemperformancevalidationson newly acquired restaurantlocationsinvolving
systemdiagnosticsto identify and preventsystemfailure.
 Responsiblefordocumentation of new processesand procedures.
 SQL Server,backoffice manager’sapplication and Compris(POS) knowledge
 Transformbusinessrequirementsinto detailed design by working with end-usersand application
developmentteam.
 Respondsto customersoftwaresupportcallsand determinesappropriatesolutions.
 Reviewstrendsin softwaresupportcallsto identify majorissuesthatneed detailed analysis.
 Locating errors causing discrepanciesin SQLtables by running queriesand modifying
information forproperfunctionality.
 Useof PCAnywhere,Landeskand RD.

4. Jan 2007 Deskside Support(contract)
to Feb2008 IBM Boca Raton, FL
 Deploymentand configuration of workstationsand ServersforMerrill Lynch and Banana
Republic
 Banana Republicnewofficeinstalls/configuration.Including servers,POSmachines,scanners
and ingenicos
 UpgradesforBlockbusterterminals,ingenicosand servers
 Washington Mutualserverupgrades(branch locations)
 Installand configurePatch panels
 Set up backup modem
 Handling of Blackberry device
TECHNICAL SKILLS
Windowservers 2008, SBS 2008, 2012 MS SQL and desktop products (Msoffice2010-2013)
Ability to administera 300+ nodenetwork
Ability to supportnetworked printersand otherdevices
Orientation and training of newstaff
Negotiation withvendorsforhardware/softwareserviceand technical supportcontracts
Managing multipleprojects,activitiesand tasksimultaneously
VOIPsystems:Fonality/Vocalocity
Televantage
VMware,Vsphere
SymantecGhost
EDUCATION
2013 Academy of SouthFL- CCNA training
2013 cbtcampus.net–CCNA securitytraining (self-paced)
2016-2017 BCC - BAS-ITManagement
2004-2006 ATI - AS-IT
CERTIFICATIONS
MCP-Win Server2003, MCP SBS2008, MCTS Win 7 enterprise support
CCNA
CCNA Security(in progress)
LANGUAGESKILLS
Spanish - English