1. Jodi Ross
301 Malley Dr. #92, Northglenn, CO 80233 | 720.220.1218 | RossJodiR@gmail.com
Professional Summary
· A creative administrative professional proficient in prioritizing and completing tasks in a timely manner,yet flexib le to multitask when
necessary.
· Enjoys learning new programs and processes.
· A team player who is attentive to detail and able to work in a fast paced environment.
· Excellent oral and written communication skills.
Skills & Abilities
COMPUTER
· MS Office Suite Literate; Word, Excel, Power Point, Outlook
· Word – Professional correspondence, create and edit reports and documents
· Excel – Create and edit spreadsheets
· Power Point – Created presentations,modified/polished existing presentations
· Outlook – Meeting organization and scheduling
· 10 Key – approximately 6000 KPM
· Typing – approximately 55 WPM
DETAIL ORIENTED
· Quality Control – 99.9% accuracy rate
· Data Entry – 99.9% accuracy rate
TIME MANAGEMENT
· Organize and prioritize
· Self-motivated
· Attentive to schedules and deadlines – adhered toService Level Agreement 98% to 100%
· Team player – work well with others to achieve a common goal within time assigned
Experience
QUALITY ASSURANCE/REWORK SPECIALIST | TRANSFIRST, LLC | JUNE 2009 TO OCTOBER 2015
· Provide quality assurance for personal, business and banking data used in the processing of credit card transactions.
· Correct errors in data entered using various programs: MMS, TSYS/ Vital, Transaction Central, TerminalManager,Terminal Master,
Paymentech,Banktech, Master Merchant.
· Consistently manage approximately 160 data maintenance requests daily with a 99.9% accuracy rate.
· Successfully adhere tostrict deadlines to assure our Service Level Agreements (SLAs) are met.
ADMINISTRATIVE ASSISTANT III | BALL AEROSPACE & TECH CORP, | APRIL 2001 TOAPRIL 2008
· Supported Advanced Video Technologies and Advanced Antenna programs as well as assisting the Contracts department,performing
various duties such as creating correspondence, scheduling shipping and travel arrangements,expense reports,scheduling meetings,
catering and logistics, record keeping and archiving, preparation of proposals, presentations and rough orders of magnitude,ordering lab
supplies and other assorted clerical duties.
· Managed the Customer Partner Extranet which entailed daily verbalcustomer (government and sub contract) communications and
correspondence via e-mail providing remote file/information access via the internet.
· Assisted security in completing necessary forms for clearance to U.S. Naval bases.
· Trained and skilled in all Microsoft Office applications, Outlook, Peoplesoft and a multitude of company proprietary software.
Held TS/SCI clearance based on Single Scope Background Investigation completed 25 September 2002
Polygraph completed 01 June 2005 Expired September 2008