Donna Birt has over 20 years of experience in administrative roles. She has strong skills in data entry, Microsoft Office programs, and handling confidential information. Her resume summarizes two recent roles providing administrative support for a tax firm and law office, where her responsibilities included processing tax returns, correspondence, filing, and general office duties. Previously she worked in customer service and dispatch roles for security and business service companies.

1. DONNA BIRT
8500 Belcher Road #401 Pinellas Park, FL 33781
Mobile: (727)871-0769 | Email: d.birt42008@gmail.com
Quality-oriented business professional with more than 20 years of experience. Strong data entry and computer skills
coupled with dependability and accountability. Broad experience in performance and service. Strong business acumen with
the ability to multitask while displaying qualities of professionalism and outstanding leadership.
PROFESSIONAL EXPERIENCE
KHAN, ARNDT & ASSOCIATES, P.A., St. Petersburg, FL
Tax Administrative Assistant
November 2015 – June 2016
Summary of responsibilities included tax return processing and professional administrative work, involving some
independent judgement for numerous clients. Knowledge of modern office methods and procedures in a paperless
environment. Accomplished in Microsoft Word and Excel. Performed secretarial and clerical duties with speed and
accuracy, without immediate and constant supervision. Processed tax returns according to firm procedures, often under tax
deadlines. Prepared client bills for assigned clients. Proofread and corrected correspondences for grammar, punctuation,
spelling, and addition, in order to produce error free work. Skillful in operating copier/scanner/fax, computer, printer and
phone system. Handled copying and scanning of projects, scanning documents into electronic files. Ability to multi-task in a
busy office setting and perform general office functions and related work as required. Maintained a high level of
confidentiality due to personal and financial information handled on a daily basis.
LAW OFFICE OF TIM JESAITIS, St. Petersburg, FL
Administrative Assistant/ Contract Job
May 2015 – August 2015
Responsibilities included preparing legal correspondence using Microsoft Office 2010 (Word, Excel, & Outlook). Managing
inventory of supplies, ordering supplies before its run out. Drafting checks on invoices. Sending out and receiving certified
mail and packages, while tracking deliveries. Sending faxes and checking the fax machine regularly for new faxes. Sending
emails with attachments while keeping the correspondences professional with proper legal terms. Storing, managing and
creating new files when received, assisted in running background checks on claimants, while separating all incoming
records and filing in correct sections of the new file folder. Answering the phone and transferring to the proper individual for
that call. Sending and receiving legal forms for the practice, ensuring a signature was on each document, typed, edit and
proofread documents before going out. Following up on all outgoing correspondences to guarantee a response was
received on time. Operated a range of office equipment such as photocopiers, fax machines, computers and postage
machine. Maintained a high level of confidentiality due to personal and legal information handled on a daily basis.
Performed general office support and day to day operation matters.
 High Communication Skills
 Eye for Detail
 Highly Presentable Character
 Excellent Customer Service Skills
 Highly Organizational Abilities
 Able to Work with Little or no Supervision
 Interpersonal and Operational Skills
 Computer Knowledge
 Professional Telephone Etiquette
 Highly Reliable
 Knowledge in Word, Excel, Microsoft Publisher,and Outlook
 Outstanding Attendance

2. RESIDENCES AT SANDPEARL RESORT OWNERS’ ASSOCIATION, Clearwater Beach, FL
Concierge / Security for 5 Star Condominium
June 2009 – February 2015
Instrumental in creating a luxury environment, exceeding expectations by providing 5 star customer service in a friendly and
professional manner. Besides overall management of the lobby area, my role also encompassed graciously greeting
residents, visitors, short term lessees, and addressing the questions or concerns of prospective or current residents and
families, while keeping high profile residents confidential. I provided support to the Realtors and daily contractor / vendors
that perform work on the premises on a daily basis. I anticipated the needs of the residents and executed all requests in a
timely fashion. I was in charge of monitoring 27 security cameras with the ability to run reports and copy actions to a CD for
incident review. I insured all packages that were received for residents were documented, locked up and labeled
accordingly for pickup. I monitored individual unit keys in a locked cabinet and insured only the authorized persons had the
ability to sign them out and kept on top of key return during my shift. Assisted in gathering proper paperwork for sales,
insurance companies, and banks for closure of unit sales. I Performed all administrative support tasks such as answering
phone, sending and receiving faxes, filing, recording, maintaining records, copying, posting, inventory of office equipment,
maintain department conference room schedules, and other similar duties. Maintaining the Residences Website, i.e. current
events, local information, agendas, and basic performance / layout of the website. Distributed incoming and outgoing mail.
Maintained files on correspondences, residences, reports, and other records by inserting new documents and disposing of
outdated material. Used features and functions of computer software packages including Microsoft Office to produce
electronic mail, reports, spreadsheets, and databases, etc. Performed other related duties as assigned. I developed a
rapport with residents, employees, realtors, vendors, and Board of Directors. High Data Entry skills.
PROSERVICE TECHS, Tampa, FL
Dispatcher/ Startup Company, Closed
July 2008 – December 2008
Operated as the primary point of contact to our clients. Responsible for negotiating prices for large Burglar / Fire alarm
installs in efforts to generate revenue. Monitored every install during entire project until completion. Trained new employees
how to dispatch security calls and counseled them on proper industry terms for knowledge in this field. Ensured proper on-
site and closeout information obtained from technicians upon completion. Dispatched an average of 40 security calls daily.
Responsible for running daily reports and updating every open ticket. High Data Entry skills.
ORANGE BUSINESS SERVICES, Tampa, FL
On-Site Field Service Administrator
October 1997– October 2007
Functioned as a liaison to the Authorized Personnel in our nationwide network. Accountable for maintaining direct contact
with network to provide daily updates on open calls and ensuring customer satisfaction is at highest level possible.
Responsible for negotiation in regards to payment authorization in effort to maintain budget guidelines. Maintained weekly
compliance reports in regards to Authorized Service Provider (ASP) network. Conducted periodic meetings with Authorized
Service Personnel to discuss operational metrics and to address issues. Developed continuous improvement programs
designed to reduce program costs and improve operational efficiencies. Identified and resolved escalated issues in effort to
maintain SLA’s and customer satisfaction. Reviewed and took action on e-mail correspondence from ASPs and customer
service personnel. Tracked part shipments on dispatched calls and requested updates from technicians and input updates
and appointment ETA’s into database. Monitored and answered all ASP concerns in the database mailbox. Created work
orders and negotiated rates on all calls without coverage. Tracked parts on all closed calls and submitted pay when
compliance was met. I handled escalated calls for all accounts and assisted the customer service personnel with problem
issue’s and questions. I researched problem calls and followed up on ASP issues, resolving them in a timely manner.
Maintained compliance from all ASPs to ensure customer satisfaction was achieved. High Data Entry skills.
EDUCATION AND TRAINING
Microsoft Suites Training
HIPPA Training
Graduated from Tomales High School in California – 1979
REFERENCES Available on Request