Teresa Silva has over 10 years of experience in hotel management. She is currently seeking a position as an Assistant General Manager where she can utilize her skills in customer service, operations management, budgeting, and staff supervision. Her background includes roles as a Night Auditor, Guest Service Representative, and Assistant General Manager at various hotels in California. She has a proven track record of improving profits through effective marketing, revenue management, and cost control.

1. TERESA SILVA ~ (ASSISTANT GENERAL MANAGER)
(510) 730-5755 ~ teresasilva2007@yahoo.com
PROFILE SUMMARY
Successful Assistant General Manager with a passion for providing first rate Customer Service. Dedicated
and driven with a proven track record of running successful operations that nurtures and grows the business,
lowers cost, and maximizes profits. Proficient in a variety of computer applications, managing multiple
projects at the same time and meeting deadlines.
SUMMARY OF SKILLS
Microsoft Suite Room Revenue Profits Marketing
Organized and Detailed Budgeting Staff Scheduling
Customer Relations Management Record Keeping
EXPERIENCE AND EXPERTISE
Night Auditor
♦ Accountable for the overall operations and appearance of the front desk
♦ Responsible for verifying and balancing all shift closings within various departments
♦ Greeted, registered and assigned rooms to customers and maintained a Medialla score of 9.8
♦ Maintained a professional attitude and assisted with other responsibilities when needed
Guest Service Relations
♦ Kept accurate records of customer transactions and resolved complaints
♦ Answered telephones, took reservations and cancelled reservations when needed
♦ Collected payments from guests which included verifying identification
♦ Retained records of room availability and managed guest accounts
Assistant General Manager
♦ Supervised & managed new employees including performance evaluations and disciplinary actions
♦ Responsible for overseeing department expenditures, inventory control and ordering supplies
♦ Determined rack rates for maximum profits from third party entities
♦ Directly involved with marketing property, maximizing profits and sales forecasting
EMPLOYMENT HISTORY
2015 – 2016 Night Auditor Motel 6 Pinole, CA
2013 – 2014 Guest Service Relations Extended Stay Deluxe San Rafael, CA
2007 – 2013 Assistant General Manager Days Inn & Suites Point Richmond CA
EDUCATION
Associates of Arts Degree University of Del Mar Del Mar, CA