1. CARRIE L. DRISDALE Cell (510) 219-4206
CDruppal@yahoo.com
SUMMARY OF QUALIFICATIONS
• Excellent administrative assistance and customer service skills.
• Consistently meets and exceeds employee evaluation criteria.
• Strong multi-tasking ability—flexible and adaptable.
• First-rate written, verbal, and interpersonal skills.
• Self-starter, loyal and dependable, with superior work ethic.
SOFTWARE SKILLS
• MS Word • MS Excel • MS Outlook • Knowledge of Microstrategy
• MS Visio • SAP • Adobe Acrobat • SAP By Design
EDUCATION & TRAINING
• Completed several training programs:
- Advance Word and Excel —Horizon Training—Certificates of Completion
- Communication and Customer Service—AAIC Training—Certificate of Completion
RELEVANT ACCOMPLISHMENTS & ABILITIES
ADMINISTRATIVE & CUSTOMER SERVICE SKILLS
• Superior telephone skills, ability to handle multiple lines and meet needs of both staff and
customers.
- Accustomed to effectively handling multiple customer service calls (50 per day average).
• Resourceful, with ability to find answers, determine priorities, and complete projects creatively.
• Experienced in correspondence and preparation.
• Knows the importance of handling clients with an extreme amount of care, taking care of every detail and
coordinating every step with the Sales Representatives.
• Flexible, able to fill in for Outside Sales Secretary, Reception, Customer Service, Production, etc.
• Purchasing across different departments such as Maintenance, Customer Service, etc.
• High level of accuracy, e.g., files are always current and complete, quotes are accurately entered into
estimating system to ensure current pricing levels are met, reports include all aspects of projects—all
tasks are completed in a timely manner.
• Responsible for Tharco’s Service Awards program for all employees.
• Experienced in coordinating purchasing efforts for entire shop (at Mac-Rock-Ferd).
• Responsible for document control (Tharco) which requires high levels of accuracy and timeliness.
• Team participant in Tharco’s Operational Manual revision/editing to bring it to current ISO standards—
responsible for production of manual, as well as providing input regarding necessary changes.
• Serves as Tharco Safety Committee Administrative Member, requiring attendance at all meetings and
taking/production of minutes.
• Responsible for review of information and entering of data into Tharco’s Corrective Action Database;
in order to obtain information, works/communicates with departments ranging from internal issues to
sales to design to customer base, occasionally requires problem solving/investigative skills to determine
source of errors; compiles information and reports same to management staff.
• Account management, monitoring month to date report, reporting sales volume to Sales Reps. Reporting to
Customers shorts. (Plum Organics).
INTERPERSONAL/COMMUNICATION SKILLS
• At ease in any setting—deals evenly with all situations; excellent in crisis.
• Works well in team environment—supportive, motivated to get the job done and done well.
• Strong communication skills, both written and verbal.
• Personal philosophy of treating others with respect and integrity.
• High degree of professionalism and expectations—constantly seeks higher level of performance.
AWARDS & ACHIEVEMENTS
• Employee of the Month (three times)—Tharco, San Lorenzo, CA
• 100% Inventory Accuracy Award—Tharco, San Lorenzo, CA
PROFESSIONAL HISTORY
1/15-9/2015 Customer Service Analyst Plum Organics, Emeryville, CA
1/11-11/13 Customer Service Representative Tharco, San Lorenzo, CA
8/02-1/11 Administrative Assistant Tharco, San Lorenzo, CA
6/93-8/02 Customer Service Representative Tharco, San Lorenzo, CA
6/89-6/93 Customer Service Representative Kelly Clarke Food Broker, Fremont, CA
4/88-6/89 Administrative Assistant Mac-Rock-Ferd, Hayward, CA