Annette Marshall has over 17 years of experience in business operations, facilities management, and project management. She has expertise in corporate financial and accounting management, client relations, office administration, purchasing, and account management. Her skills include Microsoft Office, financial management systems, and analysis. She has experience modifying financial plans, implementing accounting processes, managing budgets and contracts, overseeing office operations, and coordinating telecommunications installations. Her previous roles include corporate financial officer, financial analysis, and help desk support. She seeks new opportunities where she can apply her skills.
ROE D. SON728 CircleUnion City(706)-2545[email protected].docxhealdkathaleen
ROE D. SON
728 Circle
Union City
(706)-2545
[email protected]
ASSISTANT MANAGER
Payroll Coordinating ~ Administrative Assistant ~ Office Management ~ Customer Service
Conscientious, meticulous individual with an outstanding background of service as an assistant manager and client service representative. An individual with success in supporting superiors, customers and employees. Possesses comprehensive experience in all office functions, including:
· Typing proficiency in MS Word, PowerPoint, Excel, Access, SAP, and Kronos.
· Type 40 wpm; expertise in multi-line telephone systems, scanner, faxes, and copiers.
· Files, screens telephone calls, maintains schedule and inventories and distributes mail.
· Provides outstanding support in maintaining numerous calendars, tracking correspondence/suspense, and payroll processing.
INTERFACE, Atlanta, Georgia 2019 – Present
Employee & Customer Experience Specialist
· Assistant Manager often take the lead on, employee & customer event planning.
· Partner with cross functional teams to ensure effective communication.
· Prepare operational reports and schedules to ensure accuracy and efficiency.
· Help maintain physical security and building access authorizations.
· Organize WELL certified catering for employee/customer meetings.
· Assists Facilities Manager with the coordinating building maintenance.
· Create event budgets and manage accounts payable for employee and customer activities.
· Ensure superior employee and customer experience.
INTERFACE, LaGrange, Georgia 2013 – 2019
Project Planning Coordinator
· Managed and supported the Services Department of the Freestyle Logo Program.
· Prepared and reviewed operational reports to ensure accuracy and efficiency.
· Consistently reviewed process for all products to ensure best practices were being followed.
· Interact with Management Teams and develop relationships.
· Created process improvement plans.
· Planning and coordination of a program and its activities.
· Ensured implementation of policies and practices.
· Maintained budget and tracking expenditures/transactions.
· Calculated and prepared price quotes for Account Executives.
INTERFACE, LaGrange, Georgia 2011 - 2013
Customer Service Professional
· Provided customers information about products/services, manage orders, and accounts.
· Recorded keeping of customer interactions and transactions.
· Checked to ensure that appropriate changes were made to resolve customers' problems.
· Determined charges for services requested, collect deposits or payments.
· Solicited sales of new or additional services or products.
· Assisted customers with product availability, order entry, and follow-up.
· Processed orders via fax, email, written purchase orders and EDI.
· Authorized shipment of orders and coordinated shipping between various departments.
AMERICA ...
I am an experienced Administrative Assistant with 16 years of progressive pharmaceutical experience supporting Senior Level Executives.
My one year contract as an Administrative Assistant/Office Manager within the Oncology Strategic Development & Program Management department ended on March 4th, 2016. I assisted the Executive Administrative Assistant to the Vice President of Oncology and the Global Head of Clinical Trial Budget Management at Novartis Pharmaceuticals, along with various other Executive Global Heads.
In the last few years I have been contracting and unfortunately due to head count I have not been offered a permanent position with any of the companies. My last full time permanent position was with Warner Chilcott Pharmaceuticals where I was for almost ten years. I have excellent organizational, oral and written communication skills, with strong interpersonal skills and the ability to multi-task and prioritize. I believe in an outstanding work ethic and the ability to work well in both team-oriented and self-directed environments.
1. Annette Marshall
Northern Virginia
Phone: 703-430-1452; Email: marshall_annette@yahoo.com
_________________________________________________________________________________________
BUSINESS OPERATIONS ~ FACILITIES MANAGEMENT ~ PROJECT MANAGEMENT
“Do not put off till tomorrow that you can do today”
PROFESSIONAL PROFILE
Over 17 years combined experience in business operations, facilities management and project management.
Expertise in corporate financial and accounting management with C-level executive experience. Excellent track
record in client relations, office administration, purchasing, account management and analysis.
SKILLS SUMMARY
MicroSoft Office Suite (Word, Excel, Outlook, PowerPoint, Project, Access, Publisher).
Financial Management / Invoicing Systems
ACCOMPLISHMENTS
• Analyzed and updated readability of the Standard Operating Procedures for the Wide Area Workflow
(WAWF).
• Planned and implemented new operations to enforce financial best practices. Led $1M company from an
overall deficit financial situation back into solvency.
• Developed and implemented sound accounting and bookkeeping processes and a Corporate Financial Plan.
• Provided analysis of financial systems for Y2K conversion. Conducted extensive analysis for Y2K
compliance of Commercial-Off-The-Shelf (COTS) products for the US Army.
PROFESSIONAL EXPERIENCE
FINANCE
• Modified and extended the Corporate Financial Plan for $1M company.
• Reviewed and implemented sound accounting and bookkeeping processes.
• Enforced financial best practices aligned with federal, state and local regulatory guidance.
• Led contract negotiations for over 100 federal and private sector contracts.
• Managed all accounts payable and receivables.
• Provided expert support (troubleshooting, contract assistance, technical advice) to contractor vendors
and Government Program Analysts/Program Officers to facilitate WAWF transition.
OPERATIONS MANAGEMENT
• Oversaw full range of office operations for a 10-person business office. Managed the annual budget,
authorized and purchased supplies and office equipment.
• Management of daily and strategic operations, including customer calls, installations, quotes, and
follow-up actions and maintenance.
• Coordination and management of telecommunications installation teams for switches, cable,
instruments and servers.
• Manage equipment inventory and maintenance.
• Prepare contracts for procurement, invoices and work orders.
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2. Annette Marshall
Northern Virginia
Phone: 703-430-1452; Email: marshall_annette@yahoo.com
ANALYSIS
• Proofread regulations to ensure organization compliance
• Trained and supported new systems users
• Subject Matter Expert on invoicing federal government clients
COORDINATOR / LIAISON:
• Managed Export License Application, to include clarification of commodities to third world countries
• Coordinated CONUS & OCONUS events and trades shows for ballistics, warfare and non-lethal
weapons such as the 2005 “Rebuilding of IRAQ” Conference in Amman, Jordan
• Designed and developed marketing materials for the business to include overseeing website upgrades
and product updates. (www.alpineco.com)
• Served as the liaison between property management and legal counsel to assist in managing legal and
administrative business issues.
EMPLOYMENT EXPERIENCE
EverClear Telecom, LLC/VoiceStar IP Solutions, LLC 2006 – Present
Associate Director
• Conduct full range of daily and strategic operations, including customer service, corporate financials
(accounts payable and receivable), equipment inventory, telecommunications installations, business
development, proposal writing, contract drafting, and trade-show coordination/participation
ALL-COM Communications, Inc. 2008 – 2009
Corporate Financial Officer / Manager
• Conducted the full range of financial, contracting, and accounting business for $1M company
Orizon, Inc. 2005 –2006
Wide Area Workflow (WAWF ) HelpDesk Support Analyst (Office of Naval Research)
• Participated in research, documentation, testing, analysis, compiling and printing of the WAWF guides
for electronic and paper distribution to ONR’s required users of WAWF.
• Conducted on-site training classes at Office of Naval Research, Arlington, VA for approval of federal
contract electronic invoices for payment.
Alpine Armoring Inc. 2002 – 2005
(USAF, numerous Local and State Police Agencies and Diplomats’ World-Wide)
Associate Director
• Managed daily business operations for purchasing, upgrading, maintenance, sales, and delivery of
specialized armored vehicles and individual protection equipment worldwide.
ENDORSEMENT
“Ms. Marshall is a focused professional with a wide range of skills, which makes her an accomplished and
welcome teammate for any endeavor or task. She innovates and improves the processes of any task set before her. She
has an excellent manner with clients and customers, and always puts customer service first. Annette is a team player
with a high sense of team, mission, and loyalty to the project or organization she belongs to. I highly recommend her
to any organization lucky enough to hire her.” Todd Kersh, PMP; former Director, Y2K and Distance Learning, OAO
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