Gloria G. Thomas is an executive administrative professional with over 20 years of experience supporting multiple executives at Southern California Edison and Capital Group Companies. She has demonstrated strong skills in scheduling, calendar management, meeting coordination, note taking, and customer service. Thomas is proficient in Microsoft Office Suite and has received professional development training in time management, project management, and emergency response.

1. GLORIA G. THOMAS
9623 Barkerville Avenue (562) 907-3808 (H)
Whittier, CA 90605 (562) 652-0456 (C)
gthomas226@yahoo.com
EXECUTIVE ADMINISTRATIVE PROFESSIONAL
Executive Administrative Professional with demonstrated experience supporting multiple executives
simultaneously and proven ability to communicate, interact with, and build relationships at all levels in a
consistent and professional manner.
• Attention to detail
• Superior customer service
• Expert proficiency in Office Automation Tools
• Maintains confidentiality
• Demonstrates excellent judgment
• Ability to multi-task successfully
PROFESSIONAL EXPERIENCE
SOUTHERN CALIFORNIA EDISON, Monrovia, CA August 2012 - Present
Administrative Assistant 4 – Corporate Health and Safety
Provide administrative support to one Senior Manager, three Managers, and their teams in scheduling
meetings, coordinating meetings and agendas, including taking and transcribing meeting minutes and
following up on action items, controlling and coordinating multiple calendars.
• Interacts with employees at all levels to successfully schedule meetings, teleconferences, and
WebEx’s
• Handles, screens, and transfers phone calls, as appropriate, including serious injury/incident calls
• Completes and submits online expense reports
• Orders and stocks supplies and equipment for the team
• Maintains files of various safety programs and standards
• Processes invoices for payment through SAP
• Proactively oversees, tracks, and archives our team’s action item logs, and follows up to completion
SOUTHERN CALIFORNIA EDISON, Rosemead, CA February 2011 – August 2012
Administrative Assistant 4 – Supply Management, Diversity & Development
Provided administrative support to a Senior Manager and her team in scheduling travel, controlling and
coordinating multiple calendars, taking and transcribing meeting minutes, and capturing action items.
• Successfully scheduled meetings and teleconferences
• Reorganized and restructured the filing systems to streamline document retrieval and ensure timely
response and action, which lead to a good report in an audit
• Handled, screened, and transferred phone calls, as appropriate
• Completed and submitted online expense reports for my manager
• Ordered and stocked supplies and equipment for the team
• Maintained inventory of promotional items, then distributed, and ordered new items as appropriate

2. Gloria G. Thomas – (562) 907-3808 Page 2
• Prepared and printed mailings using MS Word’s Mail Merge function
CAPITAL GROUP COMPANIES, INC., Irvine, CA October 1992-July 2009
(A multi-billion dollar mutual funds investment company)
Administrative Assistant III – Infrastructure & Operations Group (December 2001-July 2009)
Provided administrative support to a Senior Business Lead, two Directors, and three Senior Managers in
scheduling both domestic and international travel, controlling and coordinating multiple calendars,
taking and transcribing meeting minutes.
• Successfully scheduled meetings, conference calls, and video conferences across multiple time zones
and continents
• Documented technical procedures using MS Word and Snag-It to create screen prints to create
training documents and to ensure cross-job coverage
• Set up filing systems to streamline document retrieval and ensure timely response and action
• Coordinated the move of over 280 Infrastructure and Operations associates in conjunction with the
overall move of over 3,000 associates from multiple sites to the new campus in Irvine. Oversaw four
other administrative assistants in this effort. We met all deadlines, which resulted in keeping our
group within budget.
• Prepared presentations for my managers for distribution and use in meetings, some of which were
printed extra-large on a plotter for a professional appearance
• Acted as floor-space manager and coordinated requirements for new associates and contractors,
enabling newcomers to be productive from day-one
• Developed a process utilizing Lotus Notes e-mail and an Access Database to track responses and
status of vendor viability, and communicated with the vendors regularly
• Handled, screened, and transferred phone calls, as appropriate
• Completed expense reports; processed and tracked consultant and vendor invoices
• Ordered and stocked supplies and equipment purchased online from Office Max for the entire floor
of approximately 140 associates and contractors
• Provided timekeeping assistance to my managers and to associates as requested
• Trained new administrative assistants, helping them to be more productive more quickly
Administrative Assistant III – Process Methodology Group (May 1999-December 2001)
• Successfully scheduled meetings and training classes and controlled calendars for multiple senior
managers
• Generated correspondence and reports to associates
• Heavily involved in putting together training materials and manuals
• Assisted the Controller with creating financial presentations for various board meetings
• Coordinated the company’s leased laptop program to completion, overseeing and collecting all
leased laptop computers and their components for return to the leasing company. This involved
maintaining spreadsheets, a database for tracking the process, maintaining paper files with
signatures, contacting associates to collect the computers and components, as well as sitting with the
lease company’s representative and documenting all parts being returned, and signing off on all
documents.

3. Gloria G. Thomas – (562) 907-3808 Page 3
Administrative Assistant III – Year 2000 Project (September 1997-March 2000)
• Successfully assisted multiple Senior Managers with calendar control and meeting scheduling
• Created several large-scale, mail-merged communication pieces that were sent out to both vendors
and clients regarding Capital Group’s Y2K readiness and also gathering information regarding their
Y2K efforts. This resulted in cost savings because it kept the effort in-house, rather than outsourcing,
and was essential in keeping confidential information inside the company.
• Tracked Y2K compliance status of vendors and clients for follow up by other members of the team
• Attended Y2K Steering Committee Meetings and produced meeting minutes for review by the SEC
and other federal entities
Administrative Assistant III – Capital Data Services (October 1992-September 1997)
• Successfully assisted multiple Senior Managers with calendar control and meeting scheduling
• Developed a procedure using an Excel Spreadsheet to track contractor invoices, noting both invoice
numbers and time periods worked, which eliminated double-billing and resulted in cost savings to
the company
EDUCATION
Baptist Bible College, Springfield, MO
Walsh College, Canton, OH
University of Phoenix, Santa Fe Springs, CA
PROFESSIONAL DEVELOPMENT
Franklin Time Management
I/S As A Service Organization (Ouellette & Associates)
Access 2.0 Advanced (Executrain)
Microsoft Project Windows (Executrain)
Microsoft Access (AcademyX)
PowerPoint 3.0 for Windows Advanced (Executrain)
The Exceptional Assistant (Fred Pryor Seminars)
26-Hour Emergency Response Team Training (First Response)
Certified in CPR, use of defibrillators, blood-born pathogens, and various first-aid and survival
techniques, including society set up.
TECHNICAL
Software: Microsoft Office Suite (Word, Excel, PowerPoint, Access, Projects), Microsoft Visio,
WordPerfect, Lotus Notes, Internet Explorer, Snag-It, Adobe Acrobat, and SAP

4. Gloria G. Thomas – (562) 907-3808 Page 4
Administrative: Typing: 80-90wpm; Shorthand: 60-70wpm; Data Entry; 10-key; dictaphone;
typewriter; copy, fax, and multi-function devices, plotter; filing systems