Phillip Vest is a customer success professional and military veteran with over 4 years of experience in the United States Navy leading teams of 5-10 people. He has a background in client-centered business strategies, logistical analysis, and risk management from his military experience. Vest's professional experience includes roles in customer service and management at Cabela's, Lowe's Home Improvement, and Davis Marina, where he was responsible for tasks like sales, customer support, inventory management, and ensuring high levels of customer satisfaction. He is proficient in Microsoft Office, Adobe, and has certifications in Google AdWords and Bing Ads.
To obtain a technical support position with a company that provides opportunities to serve the customer and the company utilizing strong technical and customer service skills and experience.
To obtain a technical support position with a company that provides opportunities to serve the customer and the company utilizing strong technical and customer service skills and experience.
1. PHILLIP VEST
504 Frank Street Raleigh, NC 27604
423-383-8723
Ibstratus@gmail.com
PROFESSIONAL SUMMARY
Customer Success Professional and Military Veteran with 4 years of proven experience in the United States Navy.
Accomplished measurable results while leading teams of 5-10 in a dynamic, fast - paced environment. Possess a
comprehensive background Client – Centered Business Strategies and Logistical Analysis as a result of safely transporting
multi-million dollar assets and equipment derived from conducting domestic and global operations. Managed risk upon
multiple lines to protect assets, property, and equipment valued over $50B-$100B while meeting and exceeding expectations
of senior leadership. Sustained comprehensive knowledge in client procurement, project management, and quality assurance.
Career supported by coursework in Mass Media Communications.
● Customer Service ● Account Management ● Documentation Management
● Team Leadership
● Technical Support
● Training and Development
● Inventory Control
● Organization / Communication
● Microsoft Office Suite, Adobe
PROFESSIONAL EXPERIENCE
CABELA’S – Bristol, VA 2015 – 2016
Customer Attendant
● Directly accounted for all procedural processes during operating hours to include: sales, communication, sanitation,
visual marketing, product preparation, and transportation of items
● Tendered $500+ on a daily basis with zero discrepancies while maintaining contact with customers to establish a
comfortable and welcoming environment
● Consulted with clients for large-scale event orders and delivery in support of providing a customized product for each
client
LOWE’S HOME IMPROVEMENT – Abingdon, VA 2012 – 2015
Customer Service Assistant
● Assisted customers with selections, demonstrated and presented items, and closed sales in excess of $5K per day
● Responded to customer inquiries and promoted customer loyalty plans/extended protection plans with the utmost
time sensitivity; resulting in outstanding customer feedback
● Ensured excellent customer service to a complex portfolio of over 300 clients on a daily basis to provide insight and
technical guidance on products in person and over the phone
DAVIS MARINA (DeMarcus Inc.) – Blountville, TN 2007 – 2012
Manager
● Coordinated and oversaw docking activities while enforcing marina operations operation in accordance with all safety
policies, regulations, company policies, local/state/federal laws
● Combined in-depth knowledge of subject matter with technical skills to counsel and advise senior management on
staffing strategies, retention issues, workforce planning, hiring and relocation bonuses, compensation, and benefits
● Effectively managed sales, payroll, billing, insurance, inventory, facilities and guest relation to sustain and optimize
profitability, performance and guest satisfaction
● Combined in-depth knowledge of subject matter with technical skills to counsel and advise senior management on
staffing strategies, retention issues, workforce planning, hiring and relocation bonuses, compensation, and benefits
● Handled transactions, scheduling, documentation, customer service, low end maintenance on the security system and
satellite network
UNITED STATE NAVY – Various Locations 1999 – 2003
Equipment Specialist & Office Support Assistant
● Supervised the movement and safely secured an excess of $3M in aircraft equipment to 5 separate geographic stations
● Maintained personnel and position classification records, as well as equipment valued in excess of $10M without
incident or loss
2. ● Maintained training records, personnel records, flight schedules, and supervisors daily/weekly calendar
EDUCATION
Mass Media Communications | Emmanuel College | Previous
Select Coursework: Routine Network Maintenance-Standard network upkeep, ensure routers were installed property, cabling
Certifications: Google AdWords, Bing Ads
TECHNICAL SKILLS
Software: Microsoft Office (2007, 2010, 2016), Adobe, Ping, Testing Commands
Operating Systems: Mac / Microsoft Windows (95, 98, XP, Vista), Windows 8, Windows 10