Nicole Patton is seeking a position that allows her to contribute to a company's mission and values. She has over 15 years of experience in customer service, sales, and management roles. Her most recent position was as a Sales Manager at Rent A Center, where she was responsible for the sales floor appearance, assisting the office manager, greeting customers, and more. She has an Associate's degree in Business Administration from Westwood College and a cosmetology license from Cameo Beauty Academy.

1. Nicole Patton
3609 Wellington Ct. Hazel Crest, IL. 60429 | 708-269-4806 | nicolepatton2000@gmail.com
Objective
· To be an active employee who contributes to the mission, vision and values of the company. To interact on a
professional level with other employees. To give excellent performance and to translate my experience, knowledge,
skills and abilities into value for the organization.
Education
ASSOCIATE | CURRENT STUDENT | WESTWOOD COLLEGE
· Major: Business Administration
COSMETOLOGY LICENSE | JUNE 2010 | CAMEO BEAUTY ACADEMY
· Major: Cosmetology
GENERAL STUDIES | JUNE 1997 | THORNTON TOWNSHIP HIGHSCHOOL
Experience
SALES MANAGER | RENT A CENTER | AUG 2014-PRESENT
· Responsible for appearance of the sales floor
· Assisting office manager with daily task
· Greeting customers, gathering information to find out the need of the customer
· Verifying and processing order forms
· Scheduling deliveries and service calls
· Keeping track of daily sales, telemarketing and light collections
· Periodic bank drops
CUSTOMER SERVICE REPRESENTATIVE | ILLINOIS TITLE LOANS | JAN. 2012-JAN.2014
· Collecting, analyzing and verifying customer information using skip tracing methods
· Preparing credit information to successfully process credit applications
· Responsible for looking after the management of collections
· Preparing and making daily bank drops
COSMETOLOGY | BEAUTY BAR SALON | JUNE 2010-JUNE 2011
· Cutting, trimming, coloring and styling the hair as per customer instructions
· Applying beauty treatments such as facials, bleach, etc.
· Manicures and pedicures
· Informing customers about recent styles and the latest beauty techniques while offering the best services

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· Maintaining the records of services offered to each customers along with prescribed treatments
· Understanding the customer’s beauty concerns and expectations
· Reviewing the requirements and suggesting modifications to the customer for better results
· Interviewing the customer for the commonly faced beauty concerns and suggesting useful tips and prescribing
appropriate cosmetics
COLLECTION SPECIALIST | CONSUMER PORTFOLIO SERVICES | APRIL 2007- JUNE 2010
· Processed debit and credit card payments
· Set up payment arrangements and settlements
· Identifying and performing write-off accounts
· Reviewing customer’s overdue balance’s
· Interacted with customers to identify, assess and resolve issues within collections area of responsibility
· Efficiently and accurately executed task within collections area
· Maintained professionalism during high volume periods and difficult situations to resolve customer billing disputes
CUSTOMER SERVICE | ILLINOIS TITLE LOANS |MARCH 2000-APRIL 2007
· Prepared credit information to successfully process credit application
· Take responsibility of administration and oversights of confidential loans
· Provided assistance to the store manager as needed