1. Email: abiswarna@gmail.com
ABILASHINI SWARNA SARADHA Mobile: 9884033653
CAREER OBJECTIVE:
To work sincerely building a symbiotic relationship with the organization where my effort will be complemented
by my career growth, higher degree of responsibility and to prove myself as an asset to the organization.
SYNOPSIS:
I see myself as an aspiring young woman having extensive skills and ability to prove my experience in the field of
Customer service. I am sure my experience would further add value to the company and in-turn give me a ground
to discover my other potential abilities.
EXPERIENCE SUMMARY
CASA GRANDE PROPCARE:
Designation: Assistant Manager – Client Relations Tenure: October 2015 till Present
Job Responsibilities:
• Ownership of client relation activities – Feedbacks, Improvement measures, renewal of contracts
• Visiting the key clients to ensure that the clients are satisfied with the services at all times and bring in
repeated business by resolving any outstanding issues
• Incharge of introducing new processes for client relations – Feedback forms, Survey Questionnaire,
Escalation Matrix etc.
• Coordination with internal departments for various client requests
• Generated key reports on various assignments
• Lead generation for sales and fixing appointments with the management
• Coordination with Marketing team for creating online creative and emailer campaigns
TRUE VALUE HOMES PVT LTD:
Designation: Assistant Manager – CSD Tenure: August 2014 till July’15
Job Responsibilities:
• In charge of the site office, upkeep and maintenance of the model apartment
• Handled walkin clients ( New and existing clients) for various queries
• Organized events to promote the brand
• Co ordination with various luxury brands for promotion

2. • Co ordination with various teams to solve customer queries
• Generated key reports on various assignments
• Generate leads through events organizing and following up the leads for closure
MARG PROPERTIES:
Designation: Senior Executive - CSD Tenure: November 2010 to June’14
Job Responsibilities:
• Ownership of customer relationship post sale till handing over
• Responsible for revenue generation through collections
• In charge for preparing agreements and getting it signed by the customers
• Handled walkin customers for various queries
• Handled irate customers and solved their queries, retention of cancellation customers
• Assisting customers for speedy process of home loans
• Co ordinate with various bankers for customer home loan purpose
• Solving customer queries in regards to their payment due and bank loan procedure
• Training new joinees on the process
• Preparing presentation on monthly performance to Management
• Generating key reports on improving collections efficiency
ACHIEVEMENTS:
• Awarded - quarter and annual awards for outstanding performance in MARG Properties
• Awarded for Best Client Relationship at Casa Grande Propcare
EDUCATIONAL QUALIFICATION:
• Completed BSC (Information Technology and Visual Communication) through correspondence, Annamalai
University. (Awaiting certificate)
• Completed Airhostess training through Frankfinn Institute.(Undergone internship in TAJ Fisherman’s
Cove)
• Completed HDCA through CSC.
STRENGTHS
• Excellent Communication Skills.
• Good Team Building Abilities.

3. • Excellent Interpersonal Skills.
• Good Presentation skills.
• Positive Attitude.
COMPUTER PROFICIENCY:
TOOLS: Ms Office, Windows.
EXTRA CURRICULAR:
• Reading
• Cooking
• Yoga
LANGUAGES KNOWN:
• English
• Malayalam
• Tamil
PERSONAL:
Date of birth: 30, May 1987
Address: Plot No.2, 5th
Main Road Extension, Swaminathan Nagar, Kottivakkam, Chennai- 600 041.
Signature
Abilashini