1. DIPIKA SHUKLA
Mobile: +91-8527596127
E-Mail: dipikashukla1201@gmail.com
Job Objective
To obtain a challenging position that enables me to utilize my interpersonal skills and persuasive powers in
developing myself as an experienced, highly resourceful and performance oriented professional who can contribute
positively towards the growth of the company
Profile
• A result oriented professional with approximately 3 years experience in managing Business Development
functions encompassing Customer Relationship, Client Acquisition & Banking Operations
• Specialized in CASA , NRI Acquisition & Customer Service
• Adept in developing & executing integrated sales, relationship & credit strategies that are aligned with area business
plan to achieve desired revenue, expense & service goals
• Proactive leader & planner, proven skill in handling sales (deposit products) through alternate channels
• Expertise in increasing revenues, exceeding targeted sales goals, developing profitable & productive business
relationships and building an extensive client base
• An impressive communicator with honed interpersonal, team building, negotiation, presentation, convincing and
analytical skills
PROFESSIONAL EXPERIENCE
Branch Sales Manager (MAY 2014 – Till date)
• Team Leader for the acquisition of Saving Account and Current account for 2 branches.
• Team Size of 6 people located across 2 branches
• Have to train and nurture the new comers.
• Have to update team members on recent process changes.
• Have to make an action plan for the target achievement
• Initiating activities with Sales Officers to get new accounts.
• Tracking and reviewing productivity of Sales Officers.
• Timely activation of sourced forms.
• Meeting all the high value clients to get funds into the accounts.
• Responsible for quality sourcing and ensuring that the KYC guidelines in place
• Responsible for Rejection Control and commitment delivery as per TAT.
• Have to work in co ordination with processing centres to ensure that accounts are getting opened in time.
Back Up Branch Operations Manager (2013 – 2014)
• Conceptualising strategic & operational plans for the branch for drawing a good image
• Defining service standards and guidelines that serve as benchmark for excellent service delivery, thereby
contributing towards ameliorated service revenue generation
• Was the primary auditor and controller at the branch to the extent of reviewing, tracking. Monitoring & Self
auditing the various records in the branch are happening thereby ensuring that the branch is fully compliant
with all rules, processes & guidelines of Bank and other applicable statutory Regulations.
• Managed a team of officers in ensuring that operations are completed within stipulated wait times, achieving
higher customer satisfaction.
• Accountable for the day to day smooth & error free function of Branch Operations, Customer Service, Branch
Administration, Risk Management and Audit Control framework for the branch.
• Worked in co ordination with various support groups within the bank and external service providers for smooth
functioning of branch.
Privilege Banker (May 2011 – May 2014)
• Have ensured servicing of HNI and privilege Banking customers with highest level of satisfaction
• Have done cross selling of investment, CASA and Asset products to increase share wallet of the existing
clients.
• As a senior executive of the branch, have developed and maintained very good relationship with the
customers to ensure highest level service satisfaction
• Have developed team management and customer relationship management skills.
• Have experienced all type of Retail Banking Transactions
Milestones Achieved

2. • Designated as the Backup Branch Operations Manager in recognition of work done.
• Coached and mentored staff members to on various processes & guidelines of bank
• Functioned as the prime initiator in starting Forex Business at designated branch
• Promoted to AM II from AM I in just second rating of the carrier.
• Received various awards for the best performance Life Insurance and CASA
• Received :
o Had received recognisation from Retail Banking Head for my exceptional performance throughout
the year
o Had received various awards from my Zonal Head and Regional Head for outstanding performance
as a Privilege Banker
o Went to GOA after wining a Zone level contest
o Won the award for the “Outstanding Privilege Banker “
Certifications
2012 IRDA Certified from Insurance Regulatory and Development Authority, Hyderabad
2011 KYC Certified from internal ICICI Bank Exam
Education
• Masters in Business Administration from amity business school through Amity University Securing Ist
division
• Bachelor in management science from University of Lucknow Securing Ist division
• Higher Secondary from ISC Board Securing Ist division
• High School from ICSE Board Securing Ist division
Extramural Activities
• Was the initiatorin our school to take part in MBIC college festival in 2002(MICFEST) and I coordinated the
whole event and we won 2nd
price in choreography.
• Became HINDUSTAN TIMES reporter of my school.
• Was the core committee member for organising SAMANVEY (Amity annual event).
• Took part in AROMA a state level competition and even motivated my friends and had performed in a group
and won 1st
price.
• Have the responsibility of event SANGATHAN (Amity founder’s day on 28th
september) along with my peers
have to organise the whole event as i am one of the central team member.
SPECIAL SKILLS: -
• Good at understanding the need of the client for whom I am working.
• Work with positive attitude and jovial nature.
Technical Skills
• Well versed with various applications such as Finacle, FCRM & Trade factory
Personal Details
Date of Birth: 12th
June, 1988
Permanent Address: 47-Bajrang Nagar Kanpur Road, Lucknow -226023
Present Address: Flat No. A6, Navbharat times Apartment, Mayur Vihar Phase1, New Delhi - 110091
Languages Known: English, Hindi
Location Preference: Delhi