1. Justin Sicienski
114 Tuscarora RD
Buffalo NY 14220
(716) 574-0823
JSicienski4@gmail.com
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Objective Result oriented professional looking to utilize
transferable skills within organization
Work Experience
HSBC – AVP Commercial Card Account Coordinator 03/10-Present
• Provide technical, operations and product support of a more basic nature, for current and
prospective Global Payments & Cash Management (GPCM) clients.
• Serves as Liaison among clients, sales and relationship management personnel and
support areas to ensure product quality and customer satisfaction.
• Serve as primary contact point for clients, sales and relationship management personnel
and support areas to ensure international and domestic client needs are met.
• Complete USD account openings, secure product specific documentation and implement
all wire transfer, cash letter, and demand draft and liquidity products directly
HSBC - Business Specialist 3/07-03/10
• Build relationships and manage accounts while resolving customer inquiries in a
professional manner
• Provide extraordinary service through phone interactions with customers, focusing on
resolving their requests the first time, in an efficient, accurate, professional and courteous
manner to create customer loyalty
• Excel in providing customer service achieving department quality standards
• Provide guidance and training to newly hired personnel
Pitney Bowes – Sales Executive 5/06 – 03/07
• Building and maintaining customer relationships.
• Offer businesses a more efficient and effective way to process their incoming and
outgoing mail
• Responsible for five hundred existing Pitney Bowes relationships
• Displace competitors within sales territory and develop new relationships
Education
2001- 2005 SUNY Brockport
Major: Business
Concentrations: Marketing & Management
1997-2001 Bishop Timon St. Jude High School
Technical Skills
Proficient in Microsoft Office
• Word, Excel, Access and PowerPoint
Office System Experience
• Lotus Notes, MCD, FDR, AFS, Provenir, CSR Tool, OBO, ECare, CheckFree,
BillPay Warehouse, VI Client, PeopleSoft, First Data Payment Services
Clubs, Activities and Achievements
NAPCP 2013 Conference Attendee
Pitney Bowes #1 Sales Executive for August 2006
SUNY Brockport Marketing Club (2001-2005)
PUBLIC
