Amanda Hayes has over 10 years of experience in retail management. She currently works as an Assistant Store Manager for Sears Holdings Corporation, where her responsibilities include supervising employees, providing customer service, and hiring/firing workers. Previously, she held intern and management roles at JPMorgan Chase and The Beach Waterpark. Hayes has a Bachelor's degree in Business Administration from The Ohio State University, specializing in Marketing and Logistics Management, and graduated Cum Laude.

1. Aug 2009 -Present
Florence, KY
Jun 2008 -Aug 2008
Columbus, OH
May 2003 -Sep 2007
Mason, OH
Jun 2009
Columbus, OH
AMANDA HAYES
PROFESSIONAL SUMMARY:
Accomplished and energetic Assistant Store Manager with a solid history of achievement in People Management.
Motivated leader with strong organizational and prioritization abilities. Areas of expertise include communication,
organization and time management.
SKILLS:
Customer and Personal Service
Administration and Management
Time Management
Sales and Marketing
Speaking
Critical Thinking
EXPERIENCE:
Assistant Store Manager
Sears Holdings Corporation
Direct and supervise employees engaged in sales, inventory-taking,
reconciling cash receipts, or in performing services for customers.
Provide customer service by greeting and assisting customers, and responding to customer inquiries and
complaints.
Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when
appropriate.
Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling
merchandise.
Operations and Business Analyst Intern
JPMorgan Chase
Develop and implement a project involving all customer touch points of
debit card
Confer with personnel concerned to ensure successful functioning of newly implemented systems or
procedures.
Review forms and reports and confer with management and users about format, distribution, and purpose,
and to identify problems and improvements.
Document findings of study and prepare recommendations for implementation of new systems, procedures,
or organizational changes.
Aquatics Manager
The Beach Waterpark
Manage staff, preparing work schedules and assigning specific duties.
Responsible for a million dollar budget for a multi million dollar company
EDUCATION:
Bachelor of Science : Business Administration
The Ohio State University
Specialization a in Marketing and Logistics Management.
Graduated Cum Laude.
5217 Rolston Ave, Norwood, OH 45212
Ph: 5135058685
amanda.lyn.cook@gmail.com