Janis Malone is seeking a leadership position involving customer service. She has strong organizational, listening, and conflict resolution skills from 15 years of retail experience as a customer service expert and cashier at Publix Supermarkets, Chevron Gas Stations, and Albertsons. Her accomplishments include resolving customer conflicts, cross-selling products, handling cash transactions, and assisting customers over the phone regarding store operations and orders.

1. JANIS MALONE
4235 N UNIVERSITY DRIVE, SUNRISE, FL 33351 - 754-422-1910 (H) - 7 54-422-1910 (C) - JANIS68@YMAIL.COM
Career Overview
To further my professional career within a leadership position
involvingcustomer service where I canutilize my diverse skills
and gain further experience while enhancing the company’s
productivity and reputation.
Core Strengths
Strongorganizationalskills
Active listeningskills
Seasoned in conflict resolution
Courteousdemeanor
Energetic work attitude
Large cash/check deposits expert
Store maintenance ability
Customer service expert
Adaptive team player
Accomplishments
Customer Assistance
Workedwith company systems and diligently completedall assigned tasks, working overtime as
needed.
Customer Service
Researched, calmed and rapidly resolvedclient conflictsto prevent loss of key accounts.
Sales
Consistently generated additional revenue through skilled sales techniques.
Product Sales
Cross-soldservices
Customer Interface
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customersover the phone regarding store operations, product, promotionsand orders.
Multi-tasking
Cashiered with two cash registers at once in tandem to maximize customer flow.
Work Experience
PUBLIX SUPERMARKETS November 2006 to Current
CUSTOMER SERVICE
CORAL SPRINGS, FL
CHEVRON GAS STATIONS June 2013 to Current
CASHIER
PLANTATION, FL
ALBERTSONS October 2001 to June 2004
CASHIER
TAMARAC, FL
Educational Background
SEWANHAKA 1986
High School Diploma: BUSINESS
FLORAL PARK, FL, UNITEDSTATES
I'm also fluent in Spanish