Claudia_Crespo_CV_ENG_2015
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Claudia Crespo is a customer service management professional with over 15 years of experience in call center environments. She has a strong background in team leadership and has held positions such as Senior Team Manager, Team Manager, and Quality Manager. Her skills include staff development, performance monitoring, schedule coordination, and ensuring quality metrics are met. She is proficient in English and has knowledge of software such as Avaya and MS Office. Claudia holds qualifications in certified sales, team management training, and has received performance awards.
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Tamer Sami-CV
Tamer Sami Mohamed is an Egyptian national born on June 1, 1976. He has over 9 years of experience in customer service and technical support roles. Currently he works as a Customer Service Manager at LINKdotNET, where he is responsible for designing call center strategies, setting KPIs, coaching supervisors, and analyzing team performance. Previously he held roles as a Customer Service Supervisor and Network and PC Maintenance Supervisor. He has a Bachelor's degree in Accounting from Cairo University.
Garcia, Cristian Resume
Cristian Garcia is seeking an entry-level marketing role utilizing a Bachelor's degree in Marketing and experience in warehouse supervision, shipping management, laser department management, and customer service. He possesses skills in marketing strategies, operations management, business development, social media marketing, inventory control, sales processes, customer service, and Microsoft Office.
Aeysha Abrahams CV 2016
Aeysha Abrahams' curriculum vitae summarizes her education and work experience. She has over 10 years of experience in leadership, people management, communication, and conflict management. Her most recent role was as New Acquisitions Team Manager at MWEB where she was responsible for managing a sales team and meeting sales goals. She has also held positions as an Assistant Call Center Manager and Consultant/Team Manager.
TeikaNicole_2013__resume[1]
Teika Lyons is seeking a customer service role where she can utilize her 15 years of experience in various call center roles including customer service representative, supervisor, trainer, and QA analyst. She has a strong background handling customer issues, training other representatives, and leading teams at companies such as Ryder, Greensky Credit, Great Call, and Sprint. The document outlines her skills, qualifications, work history demonstrating progressive experience in customer service, and education pursuing a BA in Advertising.
Egidija CV 2016
Egidija Aleknaite is a professional with 6 years of experience in office administration, executive support, project coordination, and customer service across the UAE and UK. She has expertise in managing initiatives and critical projects while effectively supporting senior executives. Her career has been distinguished by extraordinary goal-surpassing performance, identifying strategies to reduce costs and increase revenue. She is highly motivated, organized, and knowledgeable in all aspects of office management.
Mohammed. Rafiqul Islam
This document is a resume for Mohammed Rafiqul Islam, who has over 9 years of experience in telecommunications. He is currently a Relationship Manager at Grameenphone in Khulna, Bangladesh, where he leads a sales team and is responsible for meeting sales targets and ensuring customer satisfaction. Previously he held roles as a Deputy Center Manager at Grameenphone, where he oversaw operations and sales. He has a Master's degree in Business Administration and Commerce. His skills include leadership, communication, organization, problem-solving, and computer proficiency. He seeks a managerial position where he can utilize his management and customer service experience.
Myx latest (3)
This resume summarizes Michelle Anne Pagtalunan's qualifications for a customer service role. She has over 10 years of experience in human resources, benefits, financial services, and insurance customer service. Her skills include communication, problem solving, Microsoft Office, and training facilitation. She is currently a Quality Assurance Analyst at ACS, A Xerox Company where she analyzes customer service standards and conducts quality audits.
CV_DEEPIKA
The document provides a summary of Deepika Aggarwal's work experience and qualifications. It outlines her over 9 years of experience in team management, training and development, process management, operations management, and risk management. Currently, she works as an Assistant Manager - Process Assurance at Aegis Ltd, where she is responsible for compliance, fraud detection and analysis, and ensuring quality standards. Previously she has held roles as Team Leader and Specialist - Quality at Aegis and Senior Officer at Bharti Airtel.
CV_DEEPIKA
The document provides a summary of Deepika Aggarwal's work experience and qualifications. It outlines her over 9 years of experience in team management, training and development, process management, and risk management. Currently, she works as an Assistant Manager - Process Assurance at Aegis Ltd, where she is responsible for compliance, fraud detection and analysis, and ensuring quality standards. Previously she has held roles as Team Leader and Specialist - Quality at Aegis and Senior Officer at Bharti Airtel Services.
Mostafa kadry CV
Mostafa Kadry Mohammed is a solutions-oriented SAP HCM consultant based in Cairo, Egypt. He has over 8 years of experience implementing SAP HR modules for various clients. Currently, he works as an SAP HR consultant for IBS, where he has led implementations for companies such as Regina Pasta, Egyptian Steel, and UFI. His responsibilities include requirements analysis, blueprint design, and project management. Mostafa is proficient in SAP modules including PA, OM, TM, and PY. He holds a Bachelor's degree in Accounting and certifications in SAP HR and management.
Alok - Jan 16
Alok Bajaj has over 15 years of experience in operations and training roles at various companies including Genpact, Dell, and Sitel. He currently works as an Assistant Manager at Genpact, where he handles a team of 300+ employees and is responsible for training, reporting, process improvements, and stakeholder management. Prior to his current role, he led training programs at Genpact for clients such as Google, Guidewire, and IYogi. He has a strong track record of successfully transitioning businesses and teams, and possesses skills in communications, analytics, and people management.
resume
Syed Sadaqat Ali is seeking a customer service role. He has over 13 years of experience in customer service roles at various companies. He holds an MBA in HR and marketing and has strong skills in customer service, problem solving, communication, and team leadership. Currently he works as a lobby manager where he leads a team and ensures high levels of customer satisfaction.
Adeite Oluseye CV
Oluseye Adeite is seeking a new position. He has over 15 years of experience in call center operations and customer service roles. Currently, he works as an Assistant Manager at Ison BPO, where he is responsible for call center operations, staff management, and performance reporting. Previously, he held roles as Team Lead at MTN Nigeria and Quality Assurance Online. He has a B.Eng. in Mechanical Engineering from the University of Ado-Ekiti and training in areas like human resources, customer service, and communication skills.
Phorn-CURRICULUM VITAE - edit 07Sep2015
Sok Phorn is a 35-year-old married woman from Phnom Penh, Cambodia with over 15 years of experience in call center and customer service management roles. She holds a Bachelor's Degree in Management and various certificates in areas like leadership, communication skills, and customer service. Her most recent role was as Tele-Sales Manager at Mivilk (Cambodia) Plc where she led a sales team and assisted with new marketing initiatives. Prior to that she held call center management positions at Xinwei Company and Hello Axiata, where her responsibilities included meeting performance targets, training staff, and handling customer complaints. She speaks English and Thai well and has a basic level of Mandarin.
Resume
This document contains a summary of Jay K Birhade's work experience and qualifications. He has over 10 years of experience in marketing, sales, and customer service roles for companies like Tata Teleservices, Convergys, Accenture, and Gondola Group. Currently, he is seeking new opportunities in marketing, business development, and sales roles leveraging his experience in those domains. He holds an MBA from the University of Sunderland and a BCom from the University of Mumbai.
Lilit Resume
Lilit Pepeyan is seeking a new opportunity to utilize her communication and organizational skills. She has over 10 years of experience in logistics management and retail leadership at Nordstrom, where she received awards for her logistics results. Pepeyan also has experience in sales, customer service, and restaurant management. She has strong skills in goal setting, team leadership, budgeting, and Microsoft Office programs. Pepeyan holds a photography degree from Brooks Institute and references are available upon request.
Similar to Claudia_Crespo_CV_ENG_2015 (20)
Company Overview Ppt From Jim Loveless@Affinitas Corporation
Company Overview Ppt From Jim Loveless@Affinitas Corporation
Claudia_Crespo_CV_ENG_2015
- 1. Rua Capitães de Abril, nº31 - 5º Dto. Alfornelos 2650-351 Amadora Lisboa E-mail: claudyacrespo@gmail.com Phone: 967 578 017 PROFESSIONAL SUMMARY Customer Service Management professional with a vast experience in inbound, fast- paced call center environments within market leading products. Throughout my experience in management, I have acquired good thinking and decision making skills, self and team motivational skills. I am a active listener with effective communication skills, responsible, reliable, self-driven with positive attitude, excellent team player and leader. SKILLS Effective Leader experience Staff/Training development/ Employee scheduling Efficient multi- tasker High Level of customer and staff care Skilled in call center operations Avaya Software knowledge Familiarity with Key Performance Indicators (KPI´s) Exceptional interpersonal communication Proficient in English Very Good MS Office (Excell) Knowledge WORK EXPERIENCE Sitel July 2014 — Present Sitel September 2013 — July 2014 Senior Team Manager (Photo/Video Technical Support) Strong Leader of customer support staff. Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals. Service Level, queues and priorities live monitoring. Monitor and evaluate the team´s performance. Investigated and resolved customer inquiries and complaints in an empathetic manner. Responsible in creating weekly and monthly business reviews and discussing all metrics during weekly call with client. Scheduled staff shifts and holiday approval by guaranteeing call and email peaks were covered. Provided accurate, specific and timely performance feedback for CSR´s. Senior Team Manager (e-Readers Technical Support) Lead team to meet and exceed operational/ quality metrics insuring consistent achievements. Motivate team Monitor and evaluate the team´s performance. Prepare rotating staff´s schedule in order to guarantee sufficient CSR´s during opening/closing and different call and email peaks. Directly interact with Human Resources department in recruiting new employees. Maintain an environment that supports the spirit of teamwork, where CSRs Claudia Crespo Claudia Crespo 1
- 2. Sitel May 2012 — September 2013 Sitel November 2009 — May 2012 Sitel November 2007 — November 2009 are committed, loyal and take pride in working for the company. Team Manager/Quality Manager (Aviation customer/sales support) Responsible for setting and meeting performance targets for sales and quality. Monitor random calls to improve quality, minimize errors and track operative performances. Reviewed staff´s performance, identified training needs and planned training sessions. Coaching and motivated staff to improve performance and raise efficiency. Adhered to all confidentiality requirements at all times. Solved unresolved customer issues. Provided accurate, specific and timely performance feedback to CSRs. Team Manager (Banking) Team leader for back office team Handled staff scheduling Monitored team´s performance to ensure they meet daily KPI´s. Responsible for training new staff members. Coaching, motivating and retaining staff by coordinating bonus reward and incentive plans. Responsible for daily reports and team results. Maintained up-to-date knowledge of product and service changes. Adhered to all confidentiality requirements at all times. Customer Service/Sales Representative (Airline) Handled effectively a high volume of inbound calls meeting daily goals and targets for well recognized airline. Gathered and verified all required customer information for tracking purposes. Met or exceeded service and quality standards every review period. Processed travel tickets and travel insurance bookings in Amadeus system. Handled and responded well to customer inquiries and complaints. Delivered personal, team sales targets and KPI´s. EDUCATION Travel and Tourism Operations September 1996 — January 1998 (incomplete) Ontario Secondary School Diploma October 1990 — May 1996 Seneca College - Toronto, Canada Marketing Tourism Geography Professional Communication Project Management Central Commerce Collegiate Business Studies Social Sciences Mathematics English Literacy Development QUALIFICATIONS Certified Sales Consultant - August 2007 Acquired various skills on the art of selling, motivation and time management. Strong ability to produce results within a team environment Claudia Crespo 2
- 3. Excellent communication skills Certified Team Manager Foundation Training - January 2009 Team dynamics Contact centre metrics knowledge Setting and meeting performance targets for speed, efficiency, sales, and quality. How to handle the most complex customer complaints and enquiries. Coordinating staff recruitment, organizine staffing, create shift patterns. Stress Management Award Vision, Passion, Purpose - 3rd Quarter 2011 Diploma award Top Performer Role "Team Manager" in 2011´s 3rd Quarter. INTERESTS Reading Photography Music Yoga Meditation Create Personal Nutrtion Plans REFERENCES References available upon request. Claudia Crespo 3