Miia Kosonen is a PhD senior researcher at Lappeenranta University of Technology who specializes in virtual communities, virtual collaboration, and social media. Her background includes an MSc from LUT in knowledge management and a PhD from LUT on knowledge sharing in virtual communities. Her research focuses on computer-mediated communication theories, community psychology, the knowledge-based view of the firm, and the social dynamics and sense of community in virtual environments. She lectures on business communication and knowledge management and supervises MSc students.