Joyce Klein is a multi-talented support specialist with extensive experience in managing medical and insurance administration, customer service, and team development. She has worked in various roles including pharmacy technician and claims service assistant, demonstrating strong skills in conflict resolution, data management, and client communication. Her dedication to excellence and efficiency is evident through her proven track record of supporting high-performance teams and fulfilling complex tasks.

1. JOYCE KLEIN
jklein1484@charter.net | 715-723-1484 | Chippewa Falls, WI 54729
Summary
Multi-talented Support Specialist effective at managing information, technical concerns and team member support needs
with speed and efficiency. Self-directed and knowledgeable with excellent relationship building and critical thinking skills.
Bringing years of experience in the field. Customer-oriented team player with strong history of leading high-performance
teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical team
builder with strong background in training and team development. Demonstrated ability to complete tasks accurately
despite interruptions and competing demands.
Skills
Administrative skills Conflict management skills Janitorial skills Phone skills
Billing (ar/ap) credit/debits skills Customer service skills Letters Receptionist
Cerner Epic Mail processing Right fax
Charting Excel Medical Terminology Safety skills
Claims processing Data Entry Microsoft Office XP Scanning/indexing
CNA certified Forms Microsoft Outlook/Word Supply inventory
Communication Skills Insurance knowledge Office duties Transcription
Experience
Omnicare CVS Pharmacy
Chippewa Falls, WI
Pharmacy Technician
03/2020 – present
Marshfield Clinic Health System
Chippewa Falls, WI
Support Specialist Medical Records Release
(department closure – laid off)
03/1999 - 09/2019
 Work in a fast-paced environment filling prescription orders.
 Maintains pharmacy inventory by checking pharmaceutical stock to determine
inventory level, placing and expediting orders, verifying receipt, and removing
outdated drugs.
 Responsible for working with HIPPA State of Wisconsin release of confidential
medical information guidelines.
 Conducting audits.
 Work Comp cases, Social Security, Legal and Disability claims.
 Daily individual requests via phone or physical.
 Effectively controlled the release of proprietary and confidential information for
general client lists.
 Delivered an exceptional level of service to each customer by listening to
concerns and answering individual questions.
General Casualty Insurance Company
Eau Claire, WI
Claim Service Assistant
(branch office closure – laid off)
03/1990 - 10/2005
 Responsible for setting up, investigating, and handling claims .
 Compose various letters, forms, process reports and mail.
 Compile and maintained all activity, records and logs.
 Settle claims promptly and equitably within provisions of the policy.
 Issuing payment settlement of claims.
 Maintain and updated insurance manuals, guides and directories.
 Effectively controlled the release of proprietary and confidential information.
 Resolved conflicts and negotiated agreements between parties in order to reach
win-win solutions to disagreements and clarify misunderstandings.

2. JOYCE KLEIN
jklein1484@charter.net | 715-723-1484 | Chippewa Falls, WI 54729
Park Inn International
Chippewa Falls, WI
Guest Representative
04/1992 – 09/1996 (part- time)
Specor Systems Inc
Eau Claire, WI
Computer Operator
12/1988 – 03/1990 (career advancement)
resume page 2
 Responsible for greeting individuals and taking accurate information for motel and
dining reservations.
 Knowledge of credit cards, motel stay vouchers, safety procedures and direct billing
procedures.
 Monitored safety, health and sanitation processes throughout all areas and enforced
rules to promote security and safety.
 Balanced accounts and conducted nightly audits to keep bookkeeping current.
 Handled payment processing duties and provided customers with receipts and proper
bills and change.
 Responsible for processing customer orders to insure accurate delivery
schedules,shipping locations and order quantity .
 Tracked manufacturing costs per order for job costs analysis report.
 Generated open orders reports for salesmen and weekly shipping orders report to
correlate interacted with all personnel in the company without supervision.
B&E Welding Supply Company
Eau Claire, WI
Accounting/Office
06/1987 - 12/1988 (temporary)
 Performed all aspects of keying, verifying and posting accounts receivable and
accounts payable to general ledger.
 Prepared batch totals, coded entry records, ran month end statements, reports and
check writing.
 Assigned, deleted and coded customer numbers.
 Computed month end tax totals.
FreshNKleen & Clean Power & ABM  Performing janitorial services.
(Marshfield Clinic – Chippewa Center pms)
Cleaner
05/2005 – 08/2016 (part time)
Education and Training
Chippewa Valley Technical College | Eau Claire, WI
Data Entry Operator / Account Clerk/ CNA
Completion of Medical Terminology (CNA course)
Completion of Personal Lines Training & Communication skills class.
Completion of Exceptional Customer Service training.
Completion of Recorded Interview Statement training.
Activities and Honors
Spending time with my spouse and dog cruising around in a Corvette or Slingshot or just going for walks. Camping, fishing,
4 wheeling, dining out and enjoying time with family and friends.