1. 8610 S. Mary land Parkway #2132
Las Vegas, NV 89123
224-545-1195
dalrey 77@y ahoo.com
Dalia Meservey
Objective Highly motivated and dedicated Benefits Administrator seeking a challenging
position ata reputed firm which will allow me to further utilize my existing skills
and enable me to acquire new abilities
Experience 08/2007-06/2014 AonHewitt Associates Lincolnshire,IL
Claims and Appeals Management - Level 3 Specialist
 Process and complete claims and appeals and inquiries for a designated group of
clients within ERISAtimeframes
 Research claims andappeals using a number ofresources;such as,TBA,CSPro,
Imaging, Lotus Notes databases, client plan documents/Summary Plan
Descriptions and clientguidelines.
 Interact with the Client, Benefit Center, Plan Management, Advocacy,
Connections,Health Plans and Providers
 Handle incoming calls related to Concurrentand UrgentCare claims and appeals
on a rotational schedule
 Maintain high levels ofconfidentiality
 Demonstrates SubjectMatter Expertise
 Coaches and mentors new associates andoffshore associates
 Manages projects:internal and/or clientfacing
 Run clientmeetings
 Acts as a resource and client liaisonfor offshore colleagues
05/2001-08/2007 AonHewitt Associates Lincolnshire,IL
Benefits Administrator – Senior Customer Service Representative
 Communicated with employees, of multiple clients, regarding their health and
welfare,401k and pension benefits
 Worked as on floor supervisor to assist co-workers with their questions, took
manager calls and worked as a resource to assistwith their phone call needs
 Trained co-workers on new skills andmentorednewhiredassociates
 Incoming calls, made any required customer follow-up calls and conducted any
additional research. Research can involve a number ofresources,such as asking
other Customer Service Associates, using online databases, reviewing
documentation or asking other knowledge experts.
 Processedsignature guaranteedtransactions for 401k withdrawals to avoid fraud.
 Worked with third party vendors to update health benefits for employees of the
client,in an urgentand manual fashion.
 Sorted outimaged items thatcame in via US mail and routed them to the correct
accounts
 Communicated with employees, of the two clients, through an email messaging
system. They sent us questions through emails instead of calling over the phone
and we responded back to them

2.  Projectlead for COBRA account setup and problem solved complicated billing
issues
 Retirementspecialistfor multiple clients
 Trained co-workers on new skills and mentored new hired associates
03/1999-04/2001 Moore Associates Mundelein,IL
Customer Service Representative
 Processed phone orders for multiple clients
 Mentored andtrained new associates thatcame onto myteam
 Worked with outside shipping vendors to resolve problems for multiple clients
08/1995-01/1999 LTD Commodities Bannockburn,IL
Team Leader
 Supervisedthe team whopreparedmail and faxorders to be processed
 Communicated with the fax machine vendor in regards to technical
problems,maintenance,ordering supplies
 Maintainedthe faxmachine equipment
Education Mundelein High School Mundelein, IL
• Diploma