Michelle Cullen is seeking a position that utilizes her strong organizational skills and experience in customer service and supervision. She has over 15 years of experience in customer service roles, including currently working as a Patient Account Representative. She has a background in medical administration and health information technology from Rasmussen College.

1. Michelle Cullen
601 Hickory Street SW Isanti, MN 55040
(763) 443-5432 Michelle_75@q.com
Reliable, hard-workingindividual, who has the ability to work well with very little
supervision, has acquired many yearsof experience in customer service as well as
supervisingothers. My strongorganizationalskills and experiencein customer service
would be an asset to your office.
EDUCATION
Rasmussen CollegeOnline, Brooklyn Park MN
 Medical AdministrationA.A.S.
 HealthInformationTechnician A.A.S.
EMPLOYMENT HISTORY
ProfessionalService Bureau-Elk River, MN
Patient Account Representative November 18, 2015-Present
 Collect self pay balances
 Place outbound calls to guarantorsas a courtesy regardingaccount balance
 Answer incomingcalls in a professionalmanner
 Assist patient/guarantor with insuranceand billing questions
 Process paymentswith accuracy
 Documentaccountwith notes as necessary
 Remain HIPAA compliant
 Utilize the followingprograms: Epic, Beyond, and Excel
Insurance Specialist December 1, 2014-November 18, 2015
 Review unpaid claims
 Examine explanation of benefits
 Contact payers to ensure claim was received
 Work with payer to resolve any issues
 Prepare and follow-up with appeals for denied claims
 Provide medical records and other information at the payer's request
 Submit claims
 Utilize the following programs: Procentive, Oracle, Citrix, CompuLink
(Psych Advantage), Meditech, and Beyond
 Navigate payer online resources
 Document accounts
 Maintain HIPAA compliant

2. Captain'son Long Lake-Isanti, MN
Server/Bartender March2013-October 2014
 Provided excellentcustomer service while servingfood and beverages
 Processed transactions with accuracy
The Place To Be/Spectacular Events-Isanti, MN
Manager/Server August2010-March2013
 Provided excellentcustomer service while servingfood and beverages
 Supervised staff
 Processed transactions and prepared daily depositwith accuracy
Cambridge-IsantiDistrict #911 Cambridge& Isanti, MN
Program Assistant September 2006- June2010
 Assisted teacher
 Supervised children
 Communicated effectively withparents
 Helped children with projects
Walmart-Fridley & Cambridge, MN
Cash Office Associate 2000-2004
 Held responsible for large amountsof money
 Inputtransactions into computer system
 Prepared bank deposits
 Acquired proficiency with 10-key
Customer Service Manager (Promotion)1994-2000
 Supervised approximately 40 employees
 Developed strongcommunication skills
 Provided exceptionalcustomer service
 Demonstrated great talent in multi-tasking
Cashier June1994-November 1994
 Processed sales and refunds
 Received several awardsfor outstandingwork
 Trained new associates
 Maintained accuracy while handling cash
MENTORSHIP
North MemorialHealth Care Information ManagementDepartment
January 2011
 Observed employeesthroughout the departmentcompletingdaily tasks
 Attended daily meetings