Diane Faldstein has over 10 years of experience in customer service and account management roles in manufacturing, distribution, and healthcare industries. She has a track record of building strong customer relationships, resolving issues efficiently, and ensuring accurate billing and order processing. Her resume highlights reliable and dedicated work, with the ability to adapt to different personalities and work well under pressure.

1. Diane Faldstein
20310 Wilcher Court, Cornelius, NC 28031 704.658.7832 D_faldstein@yahoo.com
STRENGTHS
 10+ years in Customer Service and Account Management in the Manufacturing and
Distribution Industries.
 Reliable, dedicated, results oriented individual.
 Competent in fast paced environments. Builds strong customer relationships.
 Adapts to diverse personalities to complete projects and tasks.
PROFESSIONAL EXPERIENCE CUSTOMER SERVICE
 Managed all aspects of customer accounts including high profile aerospace customers.
 Executed sound decision making and active listening skills while responding to customer
inquiries, negotiations and complaints with positive outcomes.
 Processed orders with accuracy and efficiency, increasing order volume through the
company software.
 Answered the customer service multi-line as well as phone extension.
 Resolved returns in a timely manner resulting in satisfied customers.
 Generated quotes to provide competitive pricing and increasing sales.
 Validated customer requirements through their company portals.
PROFESSIONAL EXPERIENCE HEALTHCARE
 Attended to patients for busy medical office supporting seven physicians.
 Updated patient account information in the office database.
 Verified insurance and collected copays and outstanding balances.
 Answered phone calls through the office multi-line, scheduled appointments and
recorded messages for doctors and triage.
 Ensured diagnosis codes were complete and correct to provide accurate customer billing.
EMPLOYMENT HISTORY
Otto Engineering, Customer Service Representative, Carpentersville, IL (2013-2015)
Comprehensive Urologic, Front Desk Receptionist, Barrington, IL (2008-2013)
Barco, Customer Service Representative, Cary IL (2005-2008)
Fluid Control Midwest, Senior Customer Service Representative, Elgin, IL (2002-2004)
EDUCATION
Course work at Elgin Community College, Elgin, IL (English, Communications)
James B. Conant High School, Hoffman Estates, IL

2. SOFTWARE
Microsoft Word, Excel, Outlook