Amy Samples has over 20 years of experience in customer service roles, including her current role as a Senior Account Specialist at JP Morgan Chase, where she assists clients with fraud investigations and provides customer support. She has a background in banking, having previously worked as a Bank Teller at National City Bank. Amy aims to obtain a Bachelor's degree in Art Education from Arizona State University. She is skilled in areas such as communication, multi-tasking, problem-solving and adapting to changing work environments.

1. AmySamples
325 Buckingham Circle Apt. C, Elgin, IL, US 60120 | (H)(847) 494-6902 |
samps33@gmail.com
Professional Summary
Customer service in Banking with over 8 years of experience providing efficient
and friendly. Demonstrated a track record of productivity and successful customer
service
Skills include:
 Customer service in person, inbound and outbound calls
 Assist customers with existing, future and past accounts
 Learned new programs, trained new employees, supervisor
duties filling the ATM and verifying funds in the bank vault
 Assist with cash handling and transactions
An experienced customer service representative for 20 years, highly organized and
can multi-task in a fast-paced work environment. Resourceful, adaptable and a
goal-oriented professional with good decision-making skills. Can produce innovative
ideas and execute accordingly.
Work History
Senior Account Specialist II Fraud Prevention
JP Morgan Chase Corp. - 2500 Westfield Drive
Elgin IL
February 2012 to
Present
 Assisted Clients With Fraud Activity On Their State Benefit Cards By
Investigating Spending Patterns
 Inbound And Outbound Customer Service Support With Irregular Activity
On Bank Cards As Well As Compromised Card Numbers
 Updating Addresses, Verify Transaction History, Online Support, Cancel
And Replace Cards
 Maintaining Quality Of Service Through Quality Assurance
 Assisting Supervisors With Overrides For Declined Transactions And When
Clients Are Traveling
 Able To Perform Multi-tasking Using Eight Different Programs In A Time
Sensitive Manner
 Updated Clients Contact Information And Other Details In The Customer
Database.
 Forwarded Important And Serious Matters To The Seniors.
 Responded To Client Queries Or Complaints By Phone As Appropriate.

2. Bank Teller
National City Bank - 390 S. 8th St. West Dundee,
IL
May 2004 to May 2009

 Balanced currency, coin, and checks in cash drawers at ends of shifts.
 Processed loan and mortgage payments.
 Answered customer queries and handled complaints.
 Activated fund transfers and other processes.
 Accepted retail and commercial checking and savings deposits.
 Documented all transactions in conformance to bank procedures
 Recommend and refer bank products to personal bankers such as
mortgages, home equity loans, checking and savings accounts, certificate
of deposits, credit cards, and investments.
 Maintained good client relations with
 Provided assistance for daily operation and balancing of ATMs, vault, night
drop deposits, coin orders, and cash deliveries.
 Process request coming from clients
 Cash reconciliation
 Answer telephone inquiry and give customer service support to clients
Customer Service Representative
Downtown Tempe - Tempe, AZ September 2002 to July 2004
 Assisted downtown businesses with security and also customers with
parking, safety, and events, assist Police with issues
 Mail delivery, packages
 Customer service with event information, parking, cash handling, opeing
and closing procedures
 Able to perform multi-tasking
Administrative Assistant
National Louis University - 620 Tollgate Rd.
Elgin, IL
March 2000 to August
2001
 Greeted And Provided Exemplary Customer Service To Visitors, Students,
VIPs, And Interviewees.
 Maintained A Clean And Orderly Reception And Lounge Area
 Arranged And Organized A Detailed Calendar Showcasing All Meetings,
Travel Plans, Business Events And Social Events
 Handled Requests For Office And Employee Expenditures
 Assisted The Recruiting Staff With Career Fairs And Other Events
 Successfully Obtained Signatures For All Important Documents Such As
Financial, Internal And External Invoices
 Assist Teachers And Students In Person And Over The Phone

3. Customer Service Representative/Cashier
Ace Hardware - 2650 E. Main St. St. Charles, IL May 1994 to August 1998
 Assisted and recommend customers with purchasing products and services
 Train new employees on the cash register, maintain an accurate cash
drawer
 Made appropriate storage recommendations based on customer
requirements.
 Stock and clean aisles
 Open and close the store with manager
 Assist customers and businesses in person and over the telephone
 Able to perform multi-tasking
 Maintaining quality of service through quality assurance
Education
: Art Education
Arizona State University - Tempe, AZ
 Current GPA Score Is 3.4
 Attended Classes Pertaining To Education, Math, Science, Art History, And
Art Studio.
 Taught Students Art Class Including Drawing Fundamentals, Art History
And Art Studio.
Associate Of Arts: 2000
Elgin Community College - Elgin, IL
 Current GPA score is 3.5
Skills
 Basic computer skills including Microsoft Word and Microsoft
Excel and email
 Excellent verbal and written communication skills
 Multi-tasking,goal oriented, Time management
 Quick learner, adaptable, decision making
 Good role model, Monitoring, Coaching skills
 Customer awareness, strong values and beliefs
 Improving productivity, Cost management, Strategic planning
 Developing performance goals and standards
 Has leadership qualities
 Able to perform with minimal supervision
 Ability to accept and learn from criticism
 Analytical and research skills
 Attention to details, time management
 Good presentation skills, active listener
 Flexible and able to adjust to the work environment

4.  Attention to detail
 Ability to work under pressure, problem solver