Alethea Binion is a customer service representative seeking a position that utilizes her skills in maintaining high professionalism, patience, and efficiency to minimize customer dissatisfaction. She has over 5 years of experience in call centers providing accurate information to customers and resolving issues. She is proficient in Microsoft Office and has strong problem solving, communication, and conflict resolution skills.

1. Alethea A Binion Cell: 773-301-2030
10058 S Calumet Avenue Home: 773-568-7485
Chicago, IL 60628 aletheabin@yahoo.com
Summary
Customer Service Representative who maintains a high level of professionalism, patience and
efficiency to minimize customer dissatisfaction and increase customer loyalty.
Highlights
 High customer service standards
 Dedicated to process
improvement
 Troubleshooting skills
 Proficient with Microsoft Office
suite
 Strong problem solving ability
 Conflict resolution proficiency
Accomplishments
Customer Assistance
 Managed call flow with up to 8 calls in queue per minute.
 Worked with company systems and diligently completed all assigned tasks, working overtime
as needed.
 Saved company money on consistent basis by working with loss prevention to monitor high
risk areas.
Experience
Call Center Representative 07/2016-Present
Elmhurst Memorial Hospital Elmhurst, IL
 Received inbound calls for scheduling appointments for Pediatrics and Ob/Gyne.
 Added patient insurance onto medical charts.
 Made outbound calls rescheduling patient appointments.
 Provided accurate and appropriate information in response to patient inquiries.
Call Center Representative 11/2015-07/2016
Illinicare Health Naperville, IL
 Made outbound and received calls to members about scheduling appointments.
 Built customer loyalty by placing follow up calls to make sure their issues were
resolved.
 Addressed issues members encountered with their insurance.
 Provided accurate and appropriate information in response to customer inquiries.
 Ran reports of daily task completed.
Call Center Representative 10/2014-11/2015
ARAMARK (University of Chicago Hospital) Chicago, IL
 Provided accurate and appropriate information in response to customer inquiries.
 Demonstrated mastery ofcustomer service call scriptwithin specified time frames.
 Addressed customer service inquiries in a timely and accurate fashion.
 Ran reports and supplied data to fulfill customer reportrequirements
 Worked with upper managementto ensure appropriate changeswere made to improve
customer satisfaction.
 Built customer loyalty by placing follow-up calls for customers who reported product issues.
 Properly directed inbound callsin phone queuesto improve call flow.

2. Service Clerk 08/2011-05/2015
Jewel-Osco Chicago, IL
 Listened to customer needs and preferences to provide accurate advice.
 Worked flexible schedule to accommodate changing customer levels.
 Organized items in visually appealing manner.
 Executed sale promotions.
 Completed purchases with cash, credit and debit payment method.
Education
DePaul University- BA Organizational Communications June 2017
Chicago, IL, United States
Morgan Park High School- General Education June 2013
Chicago, IL, United States
Member of International Baccalaureate Program
Top 10% of graduating class
Skills
Communication, Decision Making, Analytical, Efficient, Resourceful, Quick Learning, Organization