R E V A F L A N A G A N seeks employment where she can utilize her education and experience in customer service, computers, and corrections. She has over 15 years of experience in customer service roles, including as an order manager and technician support representative. Revaflanagan is skilled in customer interfacing, adapting to new systems, multi-tasking, and detailed work. She holds certificates in correction training and business computers.

1. R E V A F L A N A G A N
3341 S 144th
East Ave ~ Tulsa, OK 74134 ~ (918) 510-0321
OBJECTIVE:
To obtain employment in a field allowing me to utilize my education, knowledge and experience.
PROFILE:
Known as a dedicated, fast learning employee, who is willing to take on additional responsibility
and challenges. Possesses a strong independent drive to provide strong customer service.
SPECIAL SKILLS:
♦ Highly skilled in interfacing with customers ♦ Highly skilled in learning and adapting to new programs
♦ Detailed oriented ♦ Efficient in multi-tasking.
EDUCATION:
Charles Page High School
General Education
♦ Diploma Graduated
Kilgore College
Correction Training
♦ 160 Hours Certificate
Ayers Institute
Business Computers
♦ 600 Hours Certificate
EMPLOYMENT HISTORY:
Verizon Business Aug 2007 – Present
Order Manager
♦ Order manager for large companies, Single point of contact and provides highly skilled customer care support for
multiple customer accounts. I proactively manage the customer’s service needs to ensure the highest levels of
customer satisfaction and that their expectations are met. I proactively track customer orders and provide updates
through weekly sometimes daily emails and phone calls and also through spreadsheets.
Previous Position Repairs phone technician –Took ownership of the request to ensure complete and accurate
resolution on trouble tickets for Voice and Data issues, internet, VOIP, all telecommunications issues. Multi trained
in other areas including VSSI which I monitored alarms on business customer’s circuits and dispatching field
technicians.
West Corporation/Qwest June 2003 – July 2007
Partner Support Order Manager
♦ Order manager for large companies, Single point of contact and provides highly skilled customer care support for
multiple customer accounts. I proactively manage the customer’s service needs to ensure the highest levels of
customer satisfaction and that their expectations are met. I proactively track customer orders and provide updates
through weekly sometimes daily emails and phone calls and also through spreadsheets.
Check Into Cash Feb 2002 – Feb 2003
Assistant Manager
♦ Assistant Manager at store branch location. I opened payday advance accounts. I ran daily and weekly reports. I
opened accounts did the banking for store answered phones and did collections. While with company we reached
highest customer base since opening of store. I did promotions to initiate new customers to open accounts and
promotions for existing customers.
Bradshaw State Jail Feb 1996 – Dec 1999
Officer
♦ Monitored offender activity on a daily basis. I promoted and demoted based on performance and following of
guidelines set by facility and state.