Regina Collins has over 20 years of experience in customer service, administrative, and healthcare roles. She currently works in contracts and pricing at Cardinal Health, where her duties include researching pricing issues and working with suppliers, sales teams, and finance. Previously, she held customer service roles at Cardinal Health and managed at-risk youth at a juvenile detention facility. Collins aims to expand her knowledge and grow as a team player through further professional experience.

1. Regina Collins
135 Park Avenue
Radcliff, KY 40160
H: (270) 351-0107
C: 270-317-3164
remacollins@yahoo.com
OBJECTIVE
To expand my knowledge base and grow into a better-rounded team player, bringing
passion and experience to the workplace.
EXPERIENCE
Cardinal Health 2013-Present
Advanced to Contracts and Pricing division with primary duties to include researching customer
GPO contract discrepancies and work with suppliers to ensure correct customer pricing, load
competitive pricing, work with company sales force with customer pricing issues, answer bold chats
fielding customer-related issues with customer service and sales, and work with our financial division
on customer pricing discrepancies and issues.
Cardinal Health 2008 – 2013
Ambulatory Care ME Customer service coordinator in inbound customer call center.
Input faxed emailed orders from customer and Cardinal Health Sales.
Work GMB in-box according to need- check status of orders, create credits and re-bills, returns, re-
orders, and investigate issues with customer orders and invoicing issues.
Answer phones and assist with customer facing issues.
Work Back Office and Service Issues.
Lincoln Village Treatment Facility- Dept. of Juvenile Justice 2005-
2007
Manage at risk youth in treatment and detention facility utilizing treatment plans and therapy,
coordinating with nursing and Psychology departments in secure location. Assisting in education, re-
socialization, medication, and positive reinforcement in order to help residents learn positive ways to
change negative behaviors in order to reintegrate into society.
Wal-Mart August 2004-2005
Worked as Sales Associate in cellular phone department and advanced to Pharmacy
Technician.
Provide excellent customer service in area of over-the-counter products sales and
knowledge, as well as timely completion of pharmacy customer needs from intake of
patient information to filling to presentation of medication for ultimate sale and release.
Maintained protection and knowledge of the HPAA Privacy Act, underwent continuous

2. training in this service area, as well as the ongoing ability to work in a fast-paced team-
work environment.
Express Personnel Services
Provided temporary workforce service in various factory office settings as needed.
Tasks included data entry of operations information, as well as creation of Excel
spreadsheets to assist Operations Managers and Engineers.
Fort Knox National Company April 2002- March 2004
Upward Referral Research Associate
Trouble-shoot and correct customer problems.
Diffuse potentially hostile customer/associate situations.
Verify client information is complete and current.
Maintain and organize multiple office files and a high volume of calls.
Reply to correspondence and email.
Maintain client confidentiality.
Perform data entry.
Ensure accuracy when processing documents.
Maintained professionalism and high levels of customer service in all areas, as well as
utilizing a calm demeanor when working in difficult situations.
Fort Knox National Company February 2002-July 2002
Call Center Associate
Processed incoming customer payments with accuracy and professional attitude, while
maintaining balance with job duties and additional in-house training sessions for
advancement.
United Parcel Service February 1998- September 2001
Fast-paced environment.
Ensured timely arrival of packages to destinations in good condition.
Tracked, shipped, and maintained service records for customers.
Assisted Supervisor in trouble areas.
Maintained a high level of customer satisfaction through courteous and professional customer
service.
Liaison for the hearing impaired in my department ensuring co-operation and understanding.
PharMor March 1987- July 1998
Customer Service
Pharmacy Technician Assistant
Promoted to Supervisor over cashiering personnel. Responsible for scheduling, training and
developing new associates.
Maintained file for purchases and vendor information as well as received in merchandise and kept
supply stock up to date.
American Red Cross 1985-1987
In conjunction with the US Army, volunteered throughout the organization. Managed productivity and
daily work

3. assignments. Administrative Assistant to Director of Personnel.
Responsible for Social Service department appointment scheduling.
Clinical assistant at Ireland Army Hospital.
Grace Baptist Academy 1987-1989
Teachers Assistant.
Substitute Teacher in Elementary Education.
Administrative duties as the Assistant to the Pastor/Principal.
Special Skills
Superior organizational and multitasking abilities. Capable of configuring various internet and email
options on most
computer systems.
Proficient with Microsoft Word, Excel, Power Point, Access, and internet research.
Superior typing skills and 10 key entry.
Ability to work well under pressure.
Coordinating work assignments based on employee performance.
Successful in learning and comprehending new systems and methods.
Excellent written and verbal communication skills.
Work well in team environment but also able to complete assignments on my own.
Education
Grace Baptist Academy, Miami, Fl.
Tennessee Temple University ACE Elementary Education
American Red Cross Nursing Assistant Program
FKNC Scheduling Software Applications- Baseline Resource Management
Western KY University- DJJ Juvenile Justice and child psychology