Lisa Mason has over 9 years of experience in customer service and support. She has a proven track record of achieving goals, receiving recognition, and maintaining high customer satisfaction ratings. Her experience includes over 13 years as a Customer Service Representative for Anritsu Company, where she improved efficiency, processed quotes, solved customer challenges, and maintained high levels of readiness. Prior to that, she worked 8 years in client support for Corban Communications and 10 years in various roles for Hallmark Electronics, demonstrating a history of success across multiple customer service positions.

1. Lisa Mason
728 Denmark Drive, Mesquite, TX 75149
972-400-1376
LCMason@verizon.net
CUSTOMER SERVICE SUPPORT CENTER REPRESENATIVE
Profile  More than 9 years’ successful experience in customer service and support with
recognized strengths in account maintenance, problem-solving and trouble-
shooting, sales staff support and customers.
 Possess solid computer skills.
 Excellent working knowledge using: Microsoft Excel, Microsoft Word and
PowerPoint.
 I am a team player.
Synopsis of Achievements  Achieved 100% of my goals for our fiscal year and each month.
 Achieved Training classes quarterly as required.
 Accurate quotes in a timely matter
 Appeared on our STAR Board several times each quarter.
 Maintained the highest levels of readiness for customers and our Team.
 Trained on new products.
Anritsu Company 2006 - Present
Customer Service Support Representative
 Increased the efficiency of the Customer Support Center by
ensuring that CSR's are cross functional. I attend at least one (1)
ACCA (Canada) or ASDC (Mexico) sales meetings per quarter
via telephone or in person (where possible) on Corporate
accounts.
 Supported sales reps by processing quotes/emails.
 Quickly and effectively solved customer challenges.
 Processed at least 3 complex quotes for wireless test equipment
and government agencies across the United States.
 Maintained the highest levels of readiness.
 Maintained the highest levels of readiness: Team Service.
 Maintained the highest level of service to customers during calls:
Monitoring average of 10.0 for the year.
 Provided accurate quotes in a timely manner.
 Improved customer support skills. Completed a minimum of25
hours customer impact training per Fiscal year.
Corban Communications 1998 - 2006
Past Work History Client Support
 Worked with Telephone Technicians on a daily basis as a
Dispatcher and Administrative business practices for 8 years.
 Processed applications for new customers for telephone systems
that we install.
 Maintained customer support daily.
 Answered and solved customer complaints.
Past Work History Cont’d Hallmark Electronics 1988 - 1998
 Worked as a Receptionist for 4 years -
 Then becam e a Data Entry Clerk and Sales Adm in for 6
years.
 When needed I worked overtime in the warehouse to make
sure all orders were sent out in a tim ely manner.
Education Mesquite High School – High School Diploma 1983