Robin Levesay is seeking a call center representative, customer service, or receptionist position. She has over 10 years of experience working in virtual and physical call centers handling both inbound and outbound customer service and sales calls. She has a background in healthcare administration and has worked in various retail and administrative roles.

1. Robin Levesay
2140 Bickmore Ave
Dayton, OH 45404
(937) 203-7423
robin.acdd@gmail.com
OBJECTIVE
My objective is to obtain a position with a company that is growing and that I can grow with. I
would like to find a call center representative, customer service, or receptionist position.
EDUCATION
07/2009 – 07/2011 AXIA of UNIVERSITY of PHOENIX (ONLINE)
AAHCA Associate of Arts in Health Care Administration (AAHCA)
Graduated
WORK EXPERIENCE
*** From 2013 - til current, I have been a stay at home mom. I am now searching to become
employed again.
06/2013 – 09/2013 InfoCision Inc.
Call Center Rep. Calls were for both inbound and outbound customer service and sales
on behalf of Time Warner cable.
08/2012 - 12/2012 Independent Contractor
Virtual Call Center Rep. I had been self- employed as a sub-contractor through ACD Direct.
I contracted as a call center representative and received incoming calls on behalf of ACD Directs
non-profit clients..
04/2012 – 05/2012 1800Flowers

2. Virtual Call Center Rep. This was a seasonal position. Job duties for this position required
taking sales calls/ orders and customer service calls regarding any questions or concerns to
orders being placed or previously placed.
11/2011 – 12/2011 The Popcorn Factory
Virtual Call Center Rep. This was a seasonal position. Job duties were taking customer calls
and placing orders and answering questions and concerns regarding the sales.
04/2010 – 10/2011 Independent Contractor
Virtual Call Center Rep. I had been self- employed as a sub-contractor through ACD Direct.
I contracted as a call center representative and received incoming calls on behalf of ACD Directs
non-profit clients..
02/2010 -02/2010 Independent Contractor
Virtual Call Center Rep. I have worked from home as a call center representative as a sub-
contractor for Live Ops. I placed outbound calls to follow- up leads of possible interested callers.
09/2008 – 01/2009 H & L Market
Deli clerk/ Cashier Duties were to serve customers; general store cleaning and stocking
small items. I worked as a cashier and in the meat department as a clerk.
04/2008 – 07/2008 Washington Inventory Service (WIS)
Inventory clerk Duties were to travel in and out of state; to take inventory for various
retailers.
07/2007 – 09/2007 Meijer, Inc.
Cashier Duties were serving customers at check out.
08/2005 – 06/2006 The Widow's Home of Dayton
Nurse aide (STNA) Duties were to care for residents in long – term care environment.

3. ****In between the years of 2000- 2005 I worked off and on as a nurse aide and as a stay at
home mom in between employment. If further information is needed, I will gladly submit it.
Summer of 2000 WESTBROOK MFG.
Laborer/Assembly Duties included being able to stand in one place or limited space for
long periods of time. Company made parts for autos, such as wire harnessing for brakes, horns,
steering wheels, etc....
RELEVANT TRAINING
I have virtual & physical call center experience working with telephone sales and in customer
service. I have basic computer and internet skills & knowledge. As well, I'm familiar with MS
Office programs and I've used various software programs through jobs. A few other skills are
some technical computer knowledge, inbound & outbound calls, detail oriented, I am able to
navigate between multiple tabs & windows, I am friendly, have a pleasant phone voice, I learn
quickly, and I can work in a team environment or independently.
REFRENCES
I will gladly give a list of personal and professional refrences once an employment opportunity is
offered.