Lena Tewari has over 10 years of experience in customer service and administrative roles. She has strong computer skills including Microsoft Office programs and experience processing sales orders, maintaining records, and building relationships with customers to ensure their satisfaction. She is currently seeking a new opportunity where she can utilize her organizational skills, ability to multi-task, and experience providing excellent customer service.

1. LENA TEWARI
Bethpage, NY
(516) 225-7999
litewari@gmail.com
SUMMARY
 Strong computer and administrative skills such as Microsoft Excel, Word, Power
Point and Outlook
 Outstanding customer service skills
 Proactive, multi-tasker with great communication skills
 Ability to work underpressure with deadlines, both independently and as a team
 Work independently and as a cooperative team member
EMPLOYMENT EXPERIENCE
01/2015-12/2015 Customer Care Representative, Mitchell Gold + Bob Williams, Manhasset,NY
 Processed and checked sales orders from start to finish.
 Sent confirmations to customers and contacted themto go over details, if necessary.
 Followed up with vendors , informed orders were shipped (POD’S)
 Completed Daily Order Processing; Included processing purchase orders and submitted to
respectie vendors.
 Communicated daily all orders which contained incomplete/missing/inaccurate information to
the sales team.
 Maintained customer deposits and collected balances and handled all billing issues (A/R, A/P)
 Processed cost revisions as required from corporate.
 Communicated order status,including updates on orders when delivered. Provided printed open
order reports for all members of the sales team on a weekly basis. Provided accurate and proper
communications to/from factory, vendors,warehouses,and customers via email and telephone.
07/2010-07/2011 Office Assistant, Joffe & Associates,Uniondale, NY
 Contacted businesses from Yellow Pages.
 Scheduled appointments for insurance brokers.
 Maintained records; Opened, sorted and distributed incoming corresponding faxes and e-mail;
filed/retrieved corporate documents,reports and records.
03/2006-02/2009 Customer Service Representative, Fortunoff, Uniondale, NY
 Built relationships with customers making sure customers were happy and satisfied with their
deliveries and furniture.
 Handled inbound and outbound calls.
 Interpreted customer concerns and decided on best course of action before it escalated to
management.
 Entered customer information into computer system.
 Contacted businesses across the US to sell computer cleaning supplies and laser
printer paper.
 Described products,persuaded customers to purchase products.
.
EDUCATION
 B.S. in Science/ Technology & Society/ Minor: Sociology
Farmingdale State College, Farmingdale, NY
GPA 3.88 Magna cum Laude, President’s List; 2014
 Degree Program in Education & Psychology
Hofstra University, Hempstead, NY (52credits completed)
CERTIFICATICATIONS
 ID OF Child Abuse and Maltreatment
 Safety Education
 Fire and Arson