This document provides guidance on observation techniques for understanding others. It discusses passive observation such as analyzing word choice, body language, and microexpressions. Active observation techniques include profiling subjects, asking questions, and trying to understand their perspectives. The document then covers body language signals from the limbs, voice, and face that can provide clues. It also discusses using open-ended and closed questions, and tailoring questions based on whether understanding the content, process, relationships, personal program, or emotions of the subject.

1. Observe
and know what to look for

3. 1. Passive observation
Ø Weighing words
Ø Body language basics
Ø Micro expressions
2. Active observation
Ø Profiling
Ø Questions
Ø Reading minds

6. Content
Process
Relationships
Personal Program
Emotions

7. Content
Process
Relationships
Personal Program
Emotions
What?

8. Content
Process
Relationships
Personal Program
Emotions
When? How? Where?

9. Content
Process
Relationships
Personal Program
Emotions
Who?

10. Content
Process
Relationships
Personal Program
Emotions
Why?

15. Limbs
üArms & Legs
üHands & Feet
Voice
üTonality
üSpeed
Face
üBrows
üEyes
üNose
üMouth

23. https://youtu.be/c96qIK5uwNg

29. 1. Passive observation
Ø Weighing words
Ø Body language basics
Ø Micro expressions
2. Active observation
Ø Profiling
Ø Questions
Ø Reading minds

31. Content
Process
Relationships
Personal Program
Emotions
Content
Process
Relationships
Personal Program
Emotions

32. Content
Process
Relationships
Personal Program
Emotions

34. ü Ask without answer in mind
ü Listen and observe
ü Ask to find the right question
ü Ask one question at a time

35. ü Open question: requires
a long answer, usually
involves someone’s
opinion.
ü Closed question: can be
answered in a brief way,
such as ‘yes’, ‘no’, ’blue’
or ‘high’.
Open questions
Closed
questions
Yes/no
questions

38. ü What/How/When/Who…?
ü Why?
ü What else can you think of…?
ü What can you do/think of to get more
ideas?
ü Who can help you get more ideas?

39. ü What/How/When/Who…?
ü Why?
ü What can you conclude/solve …?
ü What can you do/think to
conclude/solve…?
ü Who can help you conclude/solve…?

41. LEFT:
constructed
images
RIGHT:
remembered
images

42. Visualizing,
constructing
or imagining,
visually lying
Auditory
constructing
sounds. ‘Does
it sound
right?’
Kinesthetic,
checking out
feelings
Visualizing
remembered
images
Auditory
remembering
sounds
Kinesthetic,
having inner
dialogue

44. Gustaaf@Power2Improve.com