Tuan Halik Mohamed is a highly skilled senior night auditor with 15 years of experience in hospitality management. He has extensive experience overseeing hotel operations, evaluating guest satisfaction, and delivering superior customer service. His skills include hotel operations, service orientation, event planning, and conflict resolution. Currently he is a senior night auditor at the Double Tree by Hilton Hotel London Excel where he manages all departments during the night shift.

1. Tuan Halik Mohamed
62, Alexandra Road E6 6HB 07896673327 halik_joma@yahoo.com
PROFESSIONAL SUMMERY
Highly skilled senior Night Auditor with 15 years working experience in the hospitality industry. In depth
knowledge of maintaining high standards for overseeing all hotel operations. Experience in evaluating
guest satisfaction levels and working toward continuous support. Accommodating Hotel Concierge
possessing in-depth knowledge of the metropolitan area. Energetic Manager whose enthusiastic about
delivering superior service to every guest.
SKILLS
• Hotel operations and management • Effective multi-tasker
• Service-oriented • Room management
• Concierge background • Exceptional organizational skills
• Luxury guest services • Interpersonal skills
• Event planning and coordination • Attention to Detail
• Front desk experience • Extremely quick learner
• Adaptability and responsiveness • Conflict resolution techniques
PROFESSIONAL EXPERIENCE
DOUBLE TREE BY HILTON HOTEL LONDON EXCEL
Senior Night Auditor – Present
Effectively manage all departments of a 260-bedroom four-star hotel comprising 35 individual one bedroom
suites during the night shift.
 Manage and monitor activities of all employees in the Front Office department making sure they
adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel
policies, and procedures.
 Made decisions successfully resolving guests concerns to the guests.
 First level of command for all emergency situations. Successfully evacuated the facility on many
occasions without any incident.
 Work with the Revenue Manager in order to maximize occupancy and revenue.
 Trained and evaluated associates to achieve performance and personal goals.
 Developed and executed service standards following hotel acquisition and during the period of
repositioning.
 Patrolled hotel to ensure safety and security of associates, guests and hotel property.
RAMADA HOTEL AND SUITES LONDON DOCKLANDS
Night Auditor 2012 – 2016
BAXTER STOREY
HOSPITALITY SUPERVISOR 2008-2012
Lead a team while creating a high quality and team oriented work environment. Lead by example and provided
enthusiastic motivational leadership.
 Trained new employees on proper protocols and customer service standards.
 Managing day-to-day operations, ensuring the quality, standards and meeting the expectations of the
customers on a daily basis.
 Coordinated with day management regarding on-going issues.
 Managed registration procedures by ensuring all documentation and information is complete on forms
RADISSON EDWARDIAN MAYFAIR
CONFERENCE AND BANQUETING 2007 - 2008
Responsible for the smooth and efficient running of meeting and events

2. HILTON COLOMBO
BANQUETS WAITER
Provided customers with a premium di ning experience through the implementation of effective time
management strategies and catering all special request from customers
 Provided excellent standards of service to customers.
 Maintained knowledge of menu, various cuisines and wine.
 Engaged with and influenced guests' experience.
 Created aesthetically pleasing presentation of menu offerings.
 Served extremely large parties efficiently.
EDUCATION
ZAHIRA COLLEGE GAMPOLA
GCE Advance Level
ZAHIRA COLLEGE GAMPOLA
GCE Ordinary Level
SKILLS AND CERTIFICATION
 Property Management Systems: ONQ, Brilliant and MICROS
 First aid at work
 Defibrillator Training
 Fire and Safety in work place
 Food and Hygiene
REFERENCE AVAILBE UPON REQUEST