Amr Hegazy is seeking a position as a Reservation Manager to utilize his skills and experience gained over 3 years as a Reservation Supervisor and 2 years as a Reservation Agent at Ramada Continental Jeddah. He has strong knowledge of reservation systems like Wyndham my portal and rate management. He is proficient in English, Arabic, and has an average proficiency in German.

1. AMR HEGAZY
93 Sharafeya street, Jeddah-Saudi Arabia• +966503070721 • amr.hegazy@gmx.com
Reservation Supervisor
Seeking the position of a Reservation Manager where I can utilize my skills and work
experience to improve efficiency and profitability from the company.To expand my
knowledge, skills, capabilities as well as my experience.
09/2016 - Present Reservation Supervisor
Ramada Continental Jeddah
Maintain hotel standards and high quality of guest service
Maximizing volume of business
Professionally grow through company
Updating market segment/corporate company profiles
Working with extranet such as Booking.com/Agoda/Laterooms.com/GDS Etc…
Good knowledge of Wyndham my portal/PRM/myrequest/uploading room rates
Working with Lanyon
Daily updating STR Report
Rate gain market competitors
Allotment Contract for whole sellers
01/2014 - 08/2016 Reservation Agent
Ramada Continental Jeddah
Checking and updating corporate offers/Agreements
Creating rate code for daily BAR rate
Very good knowledge handling Air Lines Crew ref (Garuda Indonesia, Royal Brunei, Tunis Air)
Handling Hajj and Umrah
Assisting reservation manager and reservation team in providing an efficient and friendly reservation
service and to maximize revenue
Achieve an optimum level of occupancy
Creating additional revenue by utilizing effective up selling techniques
Dealing with faxes, correspondence, checking VIP arrivals and groups
Closely work with front office to maximize guest satisfaction
LANGUAGES
1-Arabic-mother tongue
2-Good English-all study years instruction
3-German (Average-to be refreshed with limited practice)
Summary
Work
History
Skills

2. COMPUTER SKILLS
Successfully passed all modules required for the granting of the International
Computer Driving License (ICDL) Certificate Syllabus version 4.0 endorsed by Egyptian
Ministry of Communications and Information Technology
SKILLS AND INTEREST
Willing to travel/relocate
Clean valid driving Saudi License
2006 - 2011 Bachelor of Tourism & Hotel Management
Helwan University
Guidance Department
Education