Nan Bailey is a determined and experienced receptionist seeking a new challenge after over 10 years of experience. She has excellent organizational, communication, and client relations skills. Her current role involves welcoming visitors, operating a switchboard, assisting with HR and office tasks, meeting planning and diary management for the Managing Director. Previous roles include being the head receptionist at a women's club where she handled cash, bookings, and ensured VIP guest needs were met. She is highly skilled in Microsoft Office, hotel, and CRM systems and qualified to NVQ Level 2 and 3 in Customer Service.

1. Nan Bailey
16 Merton Road, South Norwood, London, SE25 5ND
Email: nan.bailey1981@gmail.com Mob: 07784 944 713
Personal Profile
I am a determined and proactive receptionist, adept at coordinating travel,
organising large scale meetings, and managing third-party vendors. I am highly self-
motivated with a strong work ethic. I am able to provide support with a sense of
urgency to anticipate the needs of senior-level executives. I thrive in a fast paced,
dynamic environment. I have over 10 years’ experience to offer within a receptionist
role and I am looking for a new challenge.
Key Skills
● Microsoft Word, Excel, Outlook
● IGS Hotel Program
● Sage Act!
● Cleanlink
● Merlin Business
● Avaya – Switchboard
● First-rate organisation skills
● Articulate and well-spoken
● Excellent telephone manner
● Client relations
Professional Experience:
Abelian UK/Alliance UK Ltd
Company Receptionist/ Administrator (Jan ’08 – Present)
Responsibilities:
● Welcoming guests/ visitors to our offices in a polite and courteous manner
● Point of contact for queries
● Operating switch board and direct calls accordingly
● Process application forms
● Assist HR Manager
● Upload job adverts
● Ensuring all employee paperwork and documents are uploaded to the system
and kept up to date.
● Check & scan all new starter documents
● Quality control customer courtesy calls
● Send out correspondence to new and existing clients
● Taking of accurate meeting minutes
● Opening new accounts
● Processing deliveries and delivery notes
● Assist credit controller with invoices
● Handle DBS applications
● Issue leavers forms/P45’s
● Order stationery and inventory checks

2. ● Meeting room bookings
● Function room and restaurant bookings
● Open, read, and write answers to routine correspondence
● Book transport such as: Taxis, Cabs, Trains. Etc.
● Appointment setting such as: interviews, client meeting etc.
● Plan Meetings
● Diary management of Managing Director
● Updating Health & Safety packs
● General ad hoc office duties
University Women’s Club
Head Receptionist (Sept ’05 – Dec ’07)
Responsibilities:
● Answering all calls and dealing with queries
● Ensuring all VIP guest needs are met
● Cash handling
● Daily banking
● Weekly rotas
● Ordering stock and inventory checks
● Restaurant trained – Silver Service
● Maintaining reception area
● Outstanding accounts/invoices
● Restaurant/Function bookings
● Meeting and greeting all visitors
● Transport Bookings
● Liaising with Events Manager & Catering Manager
Education/ Qualifications:
Charles Edward Brooke Girls School
Dates: 1990 - 1996
X4 - A
X3 - A*
Tenison Brooke 6th Form College
Dates: 1996 - 1998
A level – English & Art - A
City & Guild - Qube Learning
Dates: 2009
NVQ Level 2 & 3 - Customer Service
Hobbies & Interests
Reading is a favourite pastime of mine and listening to all genres of music. I am very
family orientated and spend my free time focusing on my family.
References available upon request