SlideShare a Scribd company logo
1 of 5
ASSIGNMENT-DISCUSSION
QUESTION (CHAPTER 1 AND 2)
FUR631- FURNITURE QUALITY MANAGEMENT
NAME:
IZZAH AZIMAH BINTI NOH
GROUP:
AS2475A
LECTURER:
PROF MADYA SAID BIN AHMAD
APRIL 21, 2014
BACHELOR OF SCIENCE (HONS.) FURNITURE TECHNOLOGY
UNIVERSITI TEKNOLOGI MARA (UiTM) JENGKA PAHANG
1
ASSIGNMENT
DISCUSSION QUESTIONS (CHAPTER 1-DIFFERING PERSPECTIVES ON QUALITY)
1. Why is quality a difficult term to define? How can we improve our understanding of quality?
Quality is a difficult term to define because of maybe it is a confusing to understand.
Actually it is not to assign of the object or product but it is perception and standard that relates
a person to evaluate or judge the object or products either by observing or using a product.
Generally its can be described as subjective matter. Besides, the difficulties occur when it is
underestimate by the people which are assume quality as only generic term whereas it is
relative and not absolute.
The way to improve our understanding of quality are we able to differentiate the uses
of quality’s approaches in our daily life. In fact, we must know that quality as not hard to
defined, its simple. It can be a requirement standard or more than that. Focusing in
2. Why is communication within an organization an important part of the quality improvement
process?
Communication is an important part of quality improvement process. Communication
using visual management pictures the goals and approach. It motivates and encouraged
people to do the changes, by showing predict the benefits. It has pros and contras means that
the wrong or too much communication can also frustrate or annoyed people, getting them to
resist changing.
Hence, many improvement process are run by technical persons, in a technical
environment. For the communication, it will be the language that’s always been
misunderstand and underestimated, and conclude as difficult for technical persons. It will
occur when something that people are inexperienced in, which makes them feel
uncomfortable. Although the communication causing the bad benefit to the certain part of
process, it will settle down when people in the process are together to improves themselves
for getting better during working session. It will difficult when people against it but it will
easier when people experienced it and obey to improving the process in the organization.
Communication are not necessary that must be face to face among the workers in the
organization but will including using the differences communication tools and techniques such
as posters, flyer, websites, newsletter, mailing, blogs, forums and others. The tools might be
the same as advertising tools in marketing but same goes for the quality improvement process
in organization. The benefits of communication is build the trust among the workers and
responsibility among the workers to spread the information in the creative way.
2
3. Why is planning an important part of quality management process? How a firm’s quality
management initiatives could be adversely affected if planning was not a part of process.
Planning is an important part of quality management process because of planning
increases the efficiency of an organization. It will make most appropriate uses of all available
resources in the process. It will help to reduce wastage of the resources and at the same time
will helps to reduce costs.
Planning also assist the management process to achieve their objective and goals. To
fulfil the objectives to achieving the goals are not easy but when the planning interfere in the
process it much easy and lead to success. Besides, the process will in good control during its
performance.
A proper planning provides financial and non-financial incentives to both managers
and employees in the organization. It will motivated the workers to work hard and assist them
to achieve the goals in the organization. Hence, it will increase the personnel among the
workers in the organization.
The list of dimension by Garvin’s are affected by planning and quality management
initiatives. Means that, the management compulsory to apply the planning process in the
organization. Show that the planning is important part that related to each other in the TQM.
Without planning the organization will a lot of work and not getting a lot done. Keep always
make mistake and increase the wastage in production. Moreover, it will waste the time in the
process.
4. What is mean by the phrase “cost of quality”? How can the phrase help a firm address the
quality concern?
Cost of quality is the company struggle with the all effort because of the rework to
achieve the goals of the organization or also known as failure cost. the organization strive
needed higher quality with requires higher cost because of failure such as machines problem,
hiring more labour for rework, buying the raw material for backup the failure material during
productions.
The phrase may help the firm or organization address the quality concern by
controlling the quality during process. When the controlling of quality was implement in
organization, it will diminishing the wasteful work, decrease rework and improve the
efficiency of the process. In fact the quality of product increase and decrease the defect of the
material during the production and after producing the product.
The organization will improve the quality for products sales, which are product are
able to be sold at high price within the high quality produced. From the improvement of the
products which is provide reliability increases. Means that, it will improves the confident and
trust of the customer also willing to pay for high price and because of this will assist the sales
routes expand and gain the high profit for the organization.
3
DISCUSSION QUESTION (CHAPTER 2-QUALITY THEORY)
1. Define theory. Why are theories important for managing quality in the supply chain?
Theory is frequently misused. It is “coherent group of general proposition used as
principles of explanation for a class of phenomena”. For example, it might have been observed
that many companies that have implemented quality improvement have experienced
improved worker morale. A theory will be complete, which involve four element of a theory
such as; what? How? Why? Who-Where-When?
A positive correlation is presented between Quality Improvement and Employee
Morale. To verify the model, we conduct statistical research. This will either prove or disprove
the theory.
There is not a unified theory explaining quality management in the supply chain that
is widely accepted by the quality community. The literature concerning quality is contradictory
and somewhat confusing. The differing approaches to quality improvement represent
competing philosophies that are seeking their place in the quality marketplace of theories.
Practicing quality managers must apply those theories that are appropriate to their particular
situations using the contingency approach.
2. Do you believe that the development of a unified theory of quality management is possible?
What is a unified theory?
No, it is not possible for the quality management. For example Einstein spent most of
his later life searching for a unified theory in physics. He failed. Unified theories did not exist
in any discipline. What is unified theory? It’s seem like not clear purpose for the quality
management. The theory for quality management must not be solely persuaded by the new
ideas or original thinking, but must by the reasonable result.
3. Do you agree with Deming’s believes that poor quality but resulted by poor management
consultant system.
Yes, I agree. It is the one of type poor quality was defined by Deming. In fact the
function of management consultant are to consulting services were structured based on the
goals to achieve triumph of the organization or company with management functions and
process. If the management department has poor management consultant system it will
affect the whole process in the organization. Increases the rate of failure occur when the
management consultant did not works to help a company or organization improve its
performance, gaining the profit and narrow the scope of the process as they should be.
4
The organization really need the management consultant system because of it might
address any specific problem or any issues that against the increases of profit, if they not able
to identified the problem how come the organization can develop the solution when the
problem occur. Because of this, the organization will provide the poor quality of process,
products and even the employee which are low morale in the working environment.
4. Does the phrase “quality is the responsibility of the quality department” reflect a healthy
perspective of quality management? Explain your answer.
In my opinion, the phrase of “quality is the responsibility of the quality department”
are not relevant. In new revolution for achieving the success of quality must be all functions
work properly together. For example, according to the Taylor. His notes that by delegating
quality to the quality manager, the line supervisors and managers could devote their own time
to other matters. As they did so, they became progressively less and less informed about
quality. When a quality problem develops, management lacks the expertise needed to choose
a proper course of action.
Mean by that, the quality is not only as the responsibility of the quality management
by it is everyone’s job. It is compulsory to the workers to be responsible in taking part of apply
the quality in their life. If the quality is only the responsibility of the quality department, its
might not reflect a healthy perspective of quality management. People from the top manager
will keep blaming the employees because of any defect in the productions.

More Related Content

What's hot

Service quality presentation
Service quality presentationService quality presentation
Service quality presentation
atul_soni
 
Customer Service Training Slides (Only CS) - Connect Centre Call Centre
Customer Service Training Slides (Only CS) - Connect Centre Call CentreCustomer Service Training Slides (Only CS) - Connect Centre Call Centre
Customer Service Training Slides (Only CS) - Connect Centre Call Centre
Jonathan Koh
 
Physical evidence and the servicescape
Physical evidence and the servicescapePhysical evidence and the servicescape
Physical evidence and the servicescape
Rbk Asr
 
Measuring the service quality in banking industry
Measuring the service quality in banking industryMeasuring the service quality in banking industry
Measuring the service quality in banking industry
djvegad
 
Importance of Quality
Importance of QualityImportance of Quality
Importance of Quality
jscover
 

What's hot (20)

Gaps model
Gaps model Gaps model
Gaps model
 
Defining quality
Defining qualityDefining quality
Defining quality
 
TQM - CUSTOMER COMPLAINT/FEEDBACK - FINAL YEAR CS/IT - SRI SAIRAM INSTITUTE O...
TQM - CUSTOMER COMPLAINT/FEEDBACK - FINAL YEAR CS/IT - SRI SAIRAM INSTITUTE O...TQM - CUSTOMER COMPLAINT/FEEDBACK - FINAL YEAR CS/IT - SRI SAIRAM INSTITUTE O...
TQM - CUSTOMER COMPLAINT/FEEDBACK - FINAL YEAR CS/IT - SRI SAIRAM INSTITUTE O...
 
How reducing customer effort raising & resolving a complaint can drive custom...
How reducing customer effort raising & resolving a complaint can drive custom...How reducing customer effort raising & resolving a complaint can drive custom...
How reducing customer effort raising & resolving a complaint can drive custom...
 
Dimensions of Service Quality
Dimensions of Service QualityDimensions of Service Quality
Dimensions of Service Quality
 
Service quality presentation
Service quality presentationService quality presentation
Service quality presentation
 
Cost of quality
Cost of qualityCost of quality
Cost of quality
 
Vendor rating system
Vendor rating systemVendor rating system
Vendor rating system
 
Customer Service Training Slides (Only CS) - Connect Centre Call Centre
Customer Service Training Slides (Only CS) - Connect Centre Call CentreCustomer Service Training Slides (Only CS) - Connect Centre Call Centre
Customer Service Training Slides (Only CS) - Connect Centre Call Centre
 
Service Failure, Complaint and Recovery
Service Failure, Complaint and RecoveryService Failure, Complaint and Recovery
Service Failure, Complaint and Recovery
 
Total quality management and six sigma
Total quality management and six sigmaTotal quality management and six sigma
Total quality management and six sigma
 
Developing a Supplier Scorecard - Term Paper
Developing a Supplier Scorecard - Term PaperDeveloping a Supplier Scorecard - Term Paper
Developing a Supplier Scorecard - Term Paper
 
Tools and Techniques of Quality Planning
Tools and Techniques of Quality PlanningTools and Techniques of Quality Planning
Tools and Techniques of Quality Planning
 
Building customer value
Building customer valueBuilding customer value
Building customer value
 
Physical evidence and the servicescape
Physical evidence and the servicescapePhysical evidence and the servicescape
Physical evidence and the servicescape
 
Customer perceptions of service
Customer perceptions of serviceCustomer perceptions of service
Customer perceptions of service
 
Cost of quality
Cost of qualityCost of quality
Cost of quality
 
Measuring the service quality in banking industry
Measuring the service quality in banking industryMeasuring the service quality in banking industry
Measuring the service quality in banking industry
 
Obstacle to tqm
Obstacle to tqmObstacle to tqm
Obstacle to tqm
 
Importance of Quality
Importance of QualityImportance of Quality
Importance of Quality
 

Viewers also liked

Tqm and transformational leadership in private schools
Tqm and transformational leadership in private schoolsTqm and transformational leadership in private schools
Tqm and transformational leadership in private schools
junabundo
 
European foundation of quality management
European foundation of quality managementEuropean foundation of quality management
European foundation of quality management
selinasimpson1601
 
Tqm total quality management
Tqm total quality managementTqm total quality management
Tqm total quality management
Sonam Gandhi
 
Mazda cx 5-cadrzz_b2bvideo
Mazda cx 5-cadrzz_b2bvideoMazda cx 5-cadrzz_b2bvideo
Mazda cx 5-cadrzz_b2bvideo
hyperadvert
 
Terri Jo Mc Nutt Presentation[1]
Terri Jo Mc Nutt Presentation[1]Terri Jo Mc Nutt Presentation[1]
Terri Jo Mc Nutt Presentation[1]
Terri Jo McNutt
 
La calidad de vida y la satisfaccion personal
La calidad de vida y la satisfaccion personalLa calidad de vida y la satisfaccion personal
La calidad de vida y la satisfaccion personal
lhkaber
 

Viewers also liked (20)

TQM
TQMTQM
TQM
 
Tqm and transformational leadership in private schools
Tqm and transformational leadership in private schoolsTqm and transformational leadership in private schools
Tqm and transformational leadership in private schools
 
Tqm
TqmTqm
Tqm
 
European foundation of quality management
European foundation of quality managementEuropean foundation of quality management
European foundation of quality management
 
Presidents Award For Quality
Presidents Award For QualityPresidents Award For Quality
Presidents Award For Quality
 
Tqm total quality management
Tqm total quality managementTqm total quality management
Tqm total quality management
 
Total quality-management-tqm
Total quality-management-tqmTotal quality-management-tqm
Total quality-management-tqm
 
TQM (Total Quality Management)
TQM (Total Quality Management)TQM (Total Quality Management)
TQM (Total Quality Management)
 
EFQM European Foundation Of Quality Management - Radar Model
EFQM European Foundation Of Quality Management - Radar ModelEFQM European Foundation Of Quality Management - Radar Model
EFQM European Foundation Of Quality Management - Radar Model
 
Baldrige Criteria Overview
Baldrige Criteria OverviewBaldrige Criteria Overview
Baldrige Criteria Overview
 
Tqm Slides
Tqm   SlidesTqm   Slides
Tqm Slides
 
VTU MBA-TQM 12MBA42 Module 1
VTU MBA-TQM 12MBA42 Module 1VTU MBA-TQM 12MBA42 Module 1
VTU MBA-TQM 12MBA42 Module 1
 
MBNQA
MBNQAMBNQA
MBNQA
 
Mazda cx 5-cadrzz_b2bvideo
Mazda cx 5-cadrzz_b2bvideoMazda cx 5-cadrzz_b2bvideo
Mazda cx 5-cadrzz_b2bvideo
 
Terri Jo Mc Nutt Presentation[1]
Terri Jo Mc Nutt Presentation[1]Terri Jo Mc Nutt Presentation[1]
Terri Jo Mc Nutt Presentation[1]
 
ИНФОПОВОД 2013: R&I для бренда Axe
ИНФОПОВОД 2013: R&I для бренда AxeИНФОПОВОД 2013: R&I для бренда Axe
ИНФОПОВОД 2013: R&I для бренда Axe
 
CV dell'avanzato
CV dell'avanzatoCV dell'avanzato
CV dell'avanzato
 
Медиалогия: Блоги VS Традиционные СМИ по цитируемости за I квартал 2011
Медиалогия: Блоги VS Традиционные СМИ по цитируемости за I квартал 2011Медиалогия: Блоги VS Традиционные СМИ по цитируемости за I квартал 2011
Медиалогия: Блоги VS Традиционные СМИ по цитируемости за I квартал 2011
 
La calidad de vida y la satisfaccion personal
La calidad de vida y la satisfaccion personalLa calidad de vida y la satisfaccion personal
La calidad de vida y la satisfaccion personal
 
Verso una comune cultura politica (Toward a common political culture)
Verso una comune cultura politica (Toward a common political culture)Verso una comune cultura politica (Toward a common political culture)
Verso una comune cultura politica (Toward a common political culture)
 

Similar to question and answer about quality control

Organizational Culture And Its Effects On Team Development...
Organizational Culture And Its Effects On Team Development...Organizational Culture And Its Effects On Team Development...
Organizational Culture And Its Effects On Team Development...
Ashley Lott
 
Running head. ROLE OF LEADERSHIP .docx
Running head. ROLE OF LEADERSHIP                                .docxRunning head. ROLE OF LEADERSHIP                                .docx
Running head. ROLE OF LEADERSHIP .docx
rtodd599
 
1 4MEMORANDUMTO CEO Smith” [email protected]From.docx
1     4MEMORANDUMTO CEO Smith” [email protected]From.docx1     4MEMORANDUMTO CEO Smith” [email protected]From.docx
1 4MEMORANDUMTO CEO Smith” [email protected]From.docx
oswald1horne84988
 
Participative quality management
Participative quality managementParticipative quality management
Participative quality management
smileyriaz
 

Similar to question and answer about quality control (20)

Organizational Culture And Its Effects On Team Development...
Organizational Culture And Its Effects On Team Development...Organizational Culture And Its Effects On Team Development...
Organizational Culture And Its Effects On Team Development...
 
Total quality management in education
Total quality management  in educationTotal quality management  in education
Total quality management in education
 
TOTAL QUALITY MANAGEMENT presentation
TOTAL QUALITY MANAGEMENT presentationTOTAL QUALITY MANAGEMENT presentation
TOTAL QUALITY MANAGEMENT presentation
 
TQM Chapter 5 - Joel E. Ross
TQM Chapter 5 - Joel E. RossTQM Chapter 5 - Joel E. Ross
TQM Chapter 5 - Joel E. Ross
 
Question 1.1
Question 1.1Question 1.1
Question 1.1
 
QWL ppt
QWL pptQWL ppt
QWL ppt
 
Activity1.campaña mejiaandrea
Activity1.campaña mejiaandreaActivity1.campaña mejiaandrea
Activity1.campaña mejiaandrea
 
Running head. ROLE OF LEADERSHIP .docx
Running head. ROLE OF LEADERSHIP                                .docxRunning head. ROLE OF LEADERSHIP                                .docx
Running head. ROLE OF LEADERSHIP .docx
 
Hr Lean.Ppt Rev Final.Ppt To Ac
Hr  Lean.Ppt Rev Final.Ppt To AcHr  Lean.Ppt Rev Final.Ppt To Ac
Hr Lean.Ppt Rev Final.Ppt To Ac
 
1 4MEMORANDUMTO CEO Smith” [email protected]From.docx
1     4MEMORANDUMTO CEO Smith” [email protected]From.docx1     4MEMORANDUMTO CEO Smith” [email protected]From.docx
1 4MEMORANDUMTO CEO Smith” [email protected]From.docx
 
Total quality management as # 01
Total quality management as # 01Total quality management as # 01
Total quality management as # 01
 
Hrd
HrdHrd
Hrd
 
Creating quality culture in an organization
Creating quality culture in an organization Creating quality culture in an organization
Creating quality culture in an organization
 
Tqm
TqmTqm
Tqm
 
8 quality august 2019 www.qualitymag.com i learned a long
8 quality  august 2019 www.qualitymag.com i learned a long8 quality  august 2019 www.qualitymag.com i learned a long
8 quality august 2019 www.qualitymag.com i learned a long
 
Total Quality Management (pharmaceutical analysis)
Total Quality Management (pharmaceutical analysis)Total Quality Management (pharmaceutical analysis)
Total Quality Management (pharmaceutical analysis)
 
Message 12 Quality
Message 12 QualityMessage 12 Quality
Message 12 Quality
 
Participative quality management
Participative quality managementParticipative quality management
Participative quality management
 
Creating quality culture in an organization
Creating quality culture in an organizationCreating quality culture in an organization
Creating quality culture in an organization
 
Operation management
Operation managementOperation management
Operation management
 

More from Izzah Noah

Cara cara untuk memohon melanjutkan pelajaran ke peringkat sarjana(master
Cara cara untuk memohon melanjutkan pelajaran ke peringkat sarjana(masterCara cara untuk memohon melanjutkan pelajaran ke peringkat sarjana(master
Cara cara untuk memohon melanjutkan pelajaran ke peringkat sarjana(master
Izzah Noah
 
Mechanism of adhesion
Mechanism of adhesionMechanism of adhesion
Mechanism of adhesion
Izzah Noah
 
12. appendices
12. appendices12. appendices
12. appendices
Izzah Noah
 
11. references
11. references11. references
11. references
Izzah Noah
 
4. list of figure
4. list of figure4. list of figure
4. list of figure
Izzah Noah
 
3. table of content
3. table of content3. table of content
3. table of content
Izzah Noah
 
2. approval sheet
2. approval sheet 2. approval sheet
2. approval sheet
Izzah Noah
 

More from Izzah Noah (20)

Negative impacts of formaldehyde release from furniture made
Negative impacts of formaldehyde release from furniture madeNegative impacts of formaldehyde release from furniture made
Negative impacts of formaldehyde release from furniture made
 
Standard plank for wood lamination on khaya ivorensis
Standard plank for wood lamination on khaya ivorensisStandard plank for wood lamination on khaya ivorensis
Standard plank for wood lamination on khaya ivorensis
 
Cara cara untuk memohon melanjutkan pelajaran ke peringkat sarjana(master
Cara cara untuk memohon melanjutkan pelajaran ke peringkat sarjana(masterCara cara untuk memohon melanjutkan pelajaran ke peringkat sarjana(master
Cara cara untuk memohon melanjutkan pelajaran ke peringkat sarjana(master
 
My Passion
My PassionMy Passion
My Passion
 
Mechanism of adhesion
Mechanism of adhesionMechanism of adhesion
Mechanism of adhesion
 
Lab report adherend
Lab report adherendLab report adherend
Lab report adherend
 
Plywood
PlywoodPlywood
Plywood
 
resume draft sheet
resume draft sheetresume draft sheet
resume draft sheet
 
13. vita
13. vita13. vita
13. vita
 
12. appendices
12. appendices12. appendices
12. appendices
 
11. references
11. references11. references
11. references
 
10. chapter 5
10. chapter 510. chapter 5
10. chapter 5
 
9. chapter 4
9. chapter 49. chapter 4
9. chapter 4
 
8. chapter 3
8. chapter 38. chapter 3
8. chapter 3
 
7. chapter 2
7. chapter 27. chapter 2
7. chapter 2
 
6. chapter 1
6. chapter 16. chapter 1
6. chapter 1
 
5. abstract
5. abstract5. abstract
5. abstract
 
4. list of figure
4. list of figure4. list of figure
4. list of figure
 
3. table of content
3. table of content3. table of content
3. table of content
 
2. approval sheet
2. approval sheet 2. approval sheet
2. approval sheet
 

Recently uploaded

ppt your views.ppt your views of your college in your eyes
ppt your views.ppt your views of your college in your eyesppt your views.ppt your views of your college in your eyes
ppt your views.ppt your views of your college in your eyes
ashishpaul799
 
會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽
會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽
會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽
中 央社
 
Neurulation and the formation of the neural tube
Neurulation and the formation of the neural tubeNeurulation and the formation of the neural tube
Neurulation and the formation of the neural tube
SaadHumayun7
 

Recently uploaded (20)

ppt your views.ppt your views of your college in your eyes
ppt your views.ppt your views of your college in your eyesppt your views.ppt your views of your college in your eyes
ppt your views.ppt your views of your college in your eyes
 
會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽
會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽
會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽
 
REPRODUCTIVE TOXICITY STUDIE OF MALE AND FEMALEpptx
REPRODUCTIVE TOXICITY  STUDIE OF MALE AND FEMALEpptxREPRODUCTIVE TOXICITY  STUDIE OF MALE AND FEMALEpptx
REPRODUCTIVE TOXICITY STUDIE OF MALE AND FEMALEpptx
 
Matatag-Curriculum and the 21st Century Skills Presentation.pptx
Matatag-Curriculum and the 21st Century Skills Presentation.pptxMatatag-Curriculum and the 21st Century Skills Presentation.pptx
Matatag-Curriculum and the 21st Century Skills Presentation.pptx
 
Exploring Gemini AI and Integration with MuleSoft | MuleSoft Mysore Meetup #45
Exploring Gemini AI and Integration with MuleSoft | MuleSoft Mysore Meetup #45Exploring Gemini AI and Integration with MuleSoft | MuleSoft Mysore Meetup #45
Exploring Gemini AI and Integration with MuleSoft | MuleSoft Mysore Meetup #45
 
....................Muslim-Law notes.pdf
....................Muslim-Law notes.pdf....................Muslim-Law notes.pdf
....................Muslim-Law notes.pdf
 
Pragya Champions Chalice 2024 Prelims & Finals Q/A set, General Quiz
Pragya Champions Chalice 2024 Prelims & Finals Q/A set, General QuizPragya Champions Chalice 2024 Prelims & Finals Q/A set, General Quiz
Pragya Champions Chalice 2024 Prelims & Finals Q/A set, General Quiz
 
MichaelStarkes_UncutGemsProjectSummary.pdf
MichaelStarkes_UncutGemsProjectSummary.pdfMichaelStarkes_UncutGemsProjectSummary.pdf
MichaelStarkes_UncutGemsProjectSummary.pdf
 
The Ultimate Guide to Social Media Marketing in 2024.pdf
The Ultimate Guide to Social Media Marketing in 2024.pdfThe Ultimate Guide to Social Media Marketing in 2024.pdf
The Ultimate Guide to Social Media Marketing in 2024.pdf
 
Morse OER Some Benefits and Challenges.pptx
Morse OER Some Benefits and Challenges.pptxMorse OER Some Benefits and Challenges.pptx
Morse OER Some Benefits and Challenges.pptx
 
Basic Civil Engg Notes_Chapter-6_Environment Pollution & Engineering
Basic Civil Engg Notes_Chapter-6_Environment Pollution & EngineeringBasic Civil Engg Notes_Chapter-6_Environment Pollution & Engineering
Basic Civil Engg Notes_Chapter-6_Environment Pollution & Engineering
 
[GDSC YCCE] Build with AI Online Presentation
[GDSC YCCE] Build with AI Online Presentation[GDSC YCCE] Build with AI Online Presentation
[GDSC YCCE] Build with AI Online Presentation
 
philosophy and it's principles based on the life
philosophy and it's principles based on the lifephilosophy and it's principles based on the life
philosophy and it's principles based on the life
 
Removal Strategy _ FEFO _ Working with Perishable Products in Odoo 17
Removal Strategy _ FEFO _ Working with Perishable Products in Odoo 17Removal Strategy _ FEFO _ Working with Perishable Products in Odoo 17
Removal Strategy _ FEFO _ Working with Perishable Products in Odoo 17
 
Telling Your Story_ Simple Steps to Build Your Nonprofit's Brand Webinar.pdf
Telling Your Story_ Simple Steps to Build Your Nonprofit's Brand Webinar.pdfTelling Your Story_ Simple Steps to Build Your Nonprofit's Brand Webinar.pdf
Telling Your Story_ Simple Steps to Build Your Nonprofit's Brand Webinar.pdf
 
Neurulation and the formation of the neural tube
Neurulation and the formation of the neural tubeNeurulation and the formation of the neural tube
Neurulation and the formation of the neural tube
 
Post Exam Fun(da) Intra UEM General Quiz - Finals.pdf
Post Exam Fun(da) Intra UEM General Quiz - Finals.pdfPost Exam Fun(da) Intra UEM General Quiz - Finals.pdf
Post Exam Fun(da) Intra UEM General Quiz - Finals.pdf
 
The Benefits and Challenges of Open Educational Resources
The Benefits and Challenges of Open Educational ResourcesThe Benefits and Challenges of Open Educational Resources
The Benefits and Challenges of Open Educational Resources
 
Open Educational Resources Primer PowerPoint
Open Educational Resources Primer PowerPointOpen Educational Resources Primer PowerPoint
Open Educational Resources Primer PowerPoint
 
An Overview of the Odoo 17 Discuss App.pptx
An Overview of the Odoo 17 Discuss App.pptxAn Overview of the Odoo 17 Discuss App.pptx
An Overview of the Odoo 17 Discuss App.pptx
 

question and answer about quality control

  • 1. ASSIGNMENT-DISCUSSION QUESTION (CHAPTER 1 AND 2) FUR631- FURNITURE QUALITY MANAGEMENT NAME: IZZAH AZIMAH BINTI NOH GROUP: AS2475A LECTURER: PROF MADYA SAID BIN AHMAD APRIL 21, 2014 BACHELOR OF SCIENCE (HONS.) FURNITURE TECHNOLOGY UNIVERSITI TEKNOLOGI MARA (UiTM) JENGKA PAHANG
  • 2. 1 ASSIGNMENT DISCUSSION QUESTIONS (CHAPTER 1-DIFFERING PERSPECTIVES ON QUALITY) 1. Why is quality a difficult term to define? How can we improve our understanding of quality? Quality is a difficult term to define because of maybe it is a confusing to understand. Actually it is not to assign of the object or product but it is perception and standard that relates a person to evaluate or judge the object or products either by observing or using a product. Generally its can be described as subjective matter. Besides, the difficulties occur when it is underestimate by the people which are assume quality as only generic term whereas it is relative and not absolute. The way to improve our understanding of quality are we able to differentiate the uses of quality’s approaches in our daily life. In fact, we must know that quality as not hard to defined, its simple. It can be a requirement standard or more than that. Focusing in 2. Why is communication within an organization an important part of the quality improvement process? Communication is an important part of quality improvement process. Communication using visual management pictures the goals and approach. It motivates and encouraged people to do the changes, by showing predict the benefits. It has pros and contras means that the wrong or too much communication can also frustrate or annoyed people, getting them to resist changing. Hence, many improvement process are run by technical persons, in a technical environment. For the communication, it will be the language that’s always been misunderstand and underestimated, and conclude as difficult for technical persons. It will occur when something that people are inexperienced in, which makes them feel uncomfortable. Although the communication causing the bad benefit to the certain part of process, it will settle down when people in the process are together to improves themselves for getting better during working session. It will difficult when people against it but it will easier when people experienced it and obey to improving the process in the organization. Communication are not necessary that must be face to face among the workers in the organization but will including using the differences communication tools and techniques such as posters, flyer, websites, newsletter, mailing, blogs, forums and others. The tools might be the same as advertising tools in marketing but same goes for the quality improvement process in organization. The benefits of communication is build the trust among the workers and responsibility among the workers to spread the information in the creative way.
  • 3. 2 3. Why is planning an important part of quality management process? How a firm’s quality management initiatives could be adversely affected if planning was not a part of process. Planning is an important part of quality management process because of planning increases the efficiency of an organization. It will make most appropriate uses of all available resources in the process. It will help to reduce wastage of the resources and at the same time will helps to reduce costs. Planning also assist the management process to achieve their objective and goals. To fulfil the objectives to achieving the goals are not easy but when the planning interfere in the process it much easy and lead to success. Besides, the process will in good control during its performance. A proper planning provides financial and non-financial incentives to both managers and employees in the organization. It will motivated the workers to work hard and assist them to achieve the goals in the organization. Hence, it will increase the personnel among the workers in the organization. The list of dimension by Garvin’s are affected by planning and quality management initiatives. Means that, the management compulsory to apply the planning process in the organization. Show that the planning is important part that related to each other in the TQM. Without planning the organization will a lot of work and not getting a lot done. Keep always make mistake and increase the wastage in production. Moreover, it will waste the time in the process. 4. What is mean by the phrase “cost of quality”? How can the phrase help a firm address the quality concern? Cost of quality is the company struggle with the all effort because of the rework to achieve the goals of the organization or also known as failure cost. the organization strive needed higher quality with requires higher cost because of failure such as machines problem, hiring more labour for rework, buying the raw material for backup the failure material during productions. The phrase may help the firm or organization address the quality concern by controlling the quality during process. When the controlling of quality was implement in organization, it will diminishing the wasteful work, decrease rework and improve the efficiency of the process. In fact the quality of product increase and decrease the defect of the material during the production and after producing the product. The organization will improve the quality for products sales, which are product are able to be sold at high price within the high quality produced. From the improvement of the products which is provide reliability increases. Means that, it will improves the confident and trust of the customer also willing to pay for high price and because of this will assist the sales routes expand and gain the high profit for the organization.
  • 4. 3 DISCUSSION QUESTION (CHAPTER 2-QUALITY THEORY) 1. Define theory. Why are theories important for managing quality in the supply chain? Theory is frequently misused. It is “coherent group of general proposition used as principles of explanation for a class of phenomena”. For example, it might have been observed that many companies that have implemented quality improvement have experienced improved worker morale. A theory will be complete, which involve four element of a theory such as; what? How? Why? Who-Where-When? A positive correlation is presented between Quality Improvement and Employee Morale. To verify the model, we conduct statistical research. This will either prove or disprove the theory. There is not a unified theory explaining quality management in the supply chain that is widely accepted by the quality community. The literature concerning quality is contradictory and somewhat confusing. The differing approaches to quality improvement represent competing philosophies that are seeking their place in the quality marketplace of theories. Practicing quality managers must apply those theories that are appropriate to their particular situations using the contingency approach. 2. Do you believe that the development of a unified theory of quality management is possible? What is a unified theory? No, it is not possible for the quality management. For example Einstein spent most of his later life searching for a unified theory in physics. He failed. Unified theories did not exist in any discipline. What is unified theory? It’s seem like not clear purpose for the quality management. The theory for quality management must not be solely persuaded by the new ideas or original thinking, but must by the reasonable result. 3. Do you agree with Deming’s believes that poor quality but resulted by poor management consultant system. Yes, I agree. It is the one of type poor quality was defined by Deming. In fact the function of management consultant are to consulting services were structured based on the goals to achieve triumph of the organization or company with management functions and process. If the management department has poor management consultant system it will affect the whole process in the organization. Increases the rate of failure occur when the management consultant did not works to help a company or organization improve its performance, gaining the profit and narrow the scope of the process as they should be.
  • 5. 4 The organization really need the management consultant system because of it might address any specific problem or any issues that against the increases of profit, if they not able to identified the problem how come the organization can develop the solution when the problem occur. Because of this, the organization will provide the poor quality of process, products and even the employee which are low morale in the working environment. 4. Does the phrase “quality is the responsibility of the quality department” reflect a healthy perspective of quality management? Explain your answer. In my opinion, the phrase of “quality is the responsibility of the quality department” are not relevant. In new revolution for achieving the success of quality must be all functions work properly together. For example, according to the Taylor. His notes that by delegating quality to the quality manager, the line supervisors and managers could devote their own time to other matters. As they did so, they became progressively less and less informed about quality. When a quality problem develops, management lacks the expertise needed to choose a proper course of action. Mean by that, the quality is not only as the responsibility of the quality management by it is everyone’s job. It is compulsory to the workers to be responsible in taking part of apply the quality in their life. If the quality is only the responsibility of the quality department, its might not reflect a healthy perspective of quality management. People from the top manager will keep blaming the employees because of any defect in the productions.