During one of the plant visit, we entered their canteen and found beautiful visuals for keeping the used food plates, cups, waste food etc…And in practice most of the employees mixing cups and plates, partially clearing waste foods from plate etc…
Quality is the result of collective effort of every employee in an organization. Quality cannot be achieved only through stringent quality control methods and use of sophisticated instruments or by highly competent quality department.
Quality Management System in Operations of Companies: A Case Study of North B...inventionjournals
The study was exploratory in nature and was conducted on the companies with ISO 9001 standard certification, situated at different parts of North Bengal (northern part of West Bengal, India). The study is aimed to assess ISO 9001 Quality Management System's (QMS) awareness level, types of companies opting it, causes for seeking certification, understanding the roles and responsibilities of the management of the companies, certifying bodies, consultants, employees of the companies, customers requirements, recognize difficulties, challenges and issues in implementation, advantages received and future prospects. The study illustrates that ISO 9001 Quality Management System is helpful in enhancing organizational performance. The companies experience benefits after its implementation. It helps in improvement of customer needs, satisfaction and demands, better documentation and improvement in the efficiency of the quality system. The study further shows that the effective implementation of QMS is facing difficulties due to some barriers like no serious involvement of top management in the process, lack of participant’s positive perception and lack of skilled personnel. It also appears from the study that significance of QMS is diminishing slowly due to its paperobsessed practice.
International Journal of Engineering Research and Development (IJERD)IJERD Editor
journal publishing, how to publish research paper, Call For research paper, international journal, publishing a paper, IJERD, journal of science and technology, how to get a research paper published, publishing a paper, publishing of journal, publishing of research paper, reserach and review articles, IJERD Journal, How to publish your research paper, publish research paper, open access engineering journal, Engineering journal, Mathemetics journal, Physics journal, Chemistry journal, Computer Engineering, Computer Science journal, how to submit your paper, peer reviw journal, indexed journal, reserach and review articles, engineering journal, www.ijerd.com, research journals,
yahoo journals, bing journals, International Journal of Engineering Research and Development, google journals, hard copy of journal
Quality is the result of collective effort of every employee in an organization. Quality cannot be achieved only through stringent quality control methods and use of sophisticated instruments or by highly competent quality department.
Quality Management System in Operations of Companies: A Case Study of North B...inventionjournals
The study was exploratory in nature and was conducted on the companies with ISO 9001 standard certification, situated at different parts of North Bengal (northern part of West Bengal, India). The study is aimed to assess ISO 9001 Quality Management System's (QMS) awareness level, types of companies opting it, causes for seeking certification, understanding the roles and responsibilities of the management of the companies, certifying bodies, consultants, employees of the companies, customers requirements, recognize difficulties, challenges and issues in implementation, advantages received and future prospects. The study illustrates that ISO 9001 Quality Management System is helpful in enhancing organizational performance. The companies experience benefits after its implementation. It helps in improvement of customer needs, satisfaction and demands, better documentation and improvement in the efficiency of the quality system. The study further shows that the effective implementation of QMS is facing difficulties due to some barriers like no serious involvement of top management in the process, lack of participant’s positive perception and lack of skilled personnel. It also appears from the study that significance of QMS is diminishing slowly due to its paperobsessed practice.
International Journal of Engineering Research and Development (IJERD)IJERD Editor
journal publishing, how to publish research paper, Call For research paper, international journal, publishing a paper, IJERD, journal of science and technology, how to get a research paper published, publishing a paper, publishing of journal, publishing of research paper, reserach and review articles, IJERD Journal, How to publish your research paper, publish research paper, open access engineering journal, Engineering journal, Mathemetics journal, Physics journal, Chemistry journal, Computer Engineering, Computer Science journal, how to submit your paper, peer reviw journal, indexed journal, reserach and review articles, engineering journal, www.ijerd.com, research journals,
yahoo journals, bing journals, International Journal of Engineering Research and Development, google journals, hard copy of journal
The study investigated the Quality Improvement Practices (QIP) of selected small medium industries (SMIs
hereafter) namely the E&E manufacturers in Malaysia. The objectives of this study are to investigate the influence of
the quality improvement practices (QIP) among Malaysian E&E manufacturers on their compliance performance.
The quality improvement level of twelve QIP; seven soft factors and five hard factors, were determined in the study.
Later, the improvement level of the QIP was compared according to the manufacturers‟ size, ownership, length of
operation, and ISO status. A quantitative research method, which involved the distribution of a set of questionnaires,
was used in the study. Another important aspect of the research is to identify relevant soft and hard factors that need
emphasis in future trainings by the QIP trainers. As the sole assessor of Product Certification compliance for the
manufacturers in Malaysia, SIRIM QAS has the data on the Malaysian manufacturers‟ compliance performances.
Based on the data, it can be concluded that Malaysian SMIs are still struggling in implementing quality improvement
practices. The data has yielded interesting findings related to the identified soft and hard factors that need further
emphasis in future trainings. The findings provided recommendations for future trainers of QIP
Impact of Cost of Quality on Total Quality Management in Garment Industryijtsrd
There is a very much need to take a new perspective to gain a competitive advantage in this modern era of consistently increasing of competition. This has accommodated to implement quality management in RMG Ready made garment Sector. As it has much importance in maximizing the productivity and minimizing the cost of operation. But it requires spending huge cost expenses which doesn't guarantee a desired outcome. This study is taken up with the intention to evaluate the extent how cost spend on quality is advantageous to organization. To perform this study we have used some data analysis tools to analyze the collected data which were collected through survey method and discovered that evaluation of cost of poor quality will help to implement appropriate quality policy which minimize the cost and helps to reach the standard of the customer. Prof. Lakshminarayana. N | Kusuma. P ""Impact of Cost of Quality on Total Quality Management in Garment Industry"" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-3 | Issue-4 , June 2019, URL: https://www.ijtsrd.com/papers/ijtsrd23857.pdf
Paper URL: https://www.ijtsrd.com/management/strategic-management/23857/impact-of-cost-of-quality-on-total-quality-management-in-garment-industry/prof-lakshminarayana-n
The Influence of Organizational Innovation towards Internal Service Quality i...Hamzani Fadil
Procedia - Social and Behavioral Sciences
Volume 224, 15 June 2016, Pages 317–324
IRSSM-6 The 6th International Research Symposium in Service Management — “Service Imperatives in the New Economy: Service Excellence for Sustainability”
The Qualitative Measurement towards Organizational Behaviour by using Kano Me...Dr. Amarjeet Singh
This research aims to study the organizational
behavior of the employees by using SERVQUAL and Kano
model. The usual application of SERVQUAL and Kano model
is to find out the needs of the customer but for this research, it
is used to find out the employees needs and feelings towards
the organizational. SERVQUAL used to do a gap analysis of
an organization's service quality performance against the
service quality needs of its customers. The Kano Model
classifies product attributes based on how they are perceived
by customers and their effect on customer satisfaction. The
Kano model defines various product attributes that are
considered important to customers and as a decision maker.
As result, the attributes that has the biggest factor in the
behaviour of the employees are Managers being in the office to
guide the employees, Managers helping the employees with the
job, All employees able to finish the job on time and
Employees respond towards a strict manager. These factors
will have a big impact towards the CRM.
The study investigated the Quality Improvement Practices (QIP) of selected small medium industries (SMIs
hereafter) namely the E&E manufacturers in Malaysia. The objectives of this study are to investigate the influence of
the quality improvement practices (QIP) among Malaysian E&E manufacturers on their compliance performance.
The quality improvement level of twelve QIP; seven soft factors and five hard factors, were determined in the study.
Later, the improvement level of the QIP was compared according to the manufacturers‟ size, ownership, length of
operation, and ISO status. A quantitative research method, which involved the distribution of a set of questionnaires,
was used in the study. Another important aspect of the research is to identify relevant soft and hard factors that need
emphasis in future trainings by the QIP trainers. As the sole assessor of Product Certification compliance for the
manufacturers in Malaysia, SIRIM QAS has the data on the Malaysian manufacturers‟ compliance performances.
Based on the data, it can be concluded that Malaysian SMIs are still struggling in implementing quality improvement
practices. The data has yielded interesting findings related to the identified soft and hard factors that need further
emphasis in future trainings. The findings provided recommendations for future trainers of QIP
Impact of Cost of Quality on Total Quality Management in Garment Industryijtsrd
There is a very much need to take a new perspective to gain a competitive advantage in this modern era of consistently increasing of competition. This has accommodated to implement quality management in RMG Ready made garment Sector. As it has much importance in maximizing the productivity and minimizing the cost of operation. But it requires spending huge cost expenses which doesn't guarantee a desired outcome. This study is taken up with the intention to evaluate the extent how cost spend on quality is advantageous to organization. To perform this study we have used some data analysis tools to analyze the collected data which were collected through survey method and discovered that evaluation of cost of poor quality will help to implement appropriate quality policy which minimize the cost and helps to reach the standard of the customer. Prof. Lakshminarayana. N | Kusuma. P ""Impact of Cost of Quality on Total Quality Management in Garment Industry"" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-3 | Issue-4 , June 2019, URL: https://www.ijtsrd.com/papers/ijtsrd23857.pdf
Paper URL: https://www.ijtsrd.com/management/strategic-management/23857/impact-of-cost-of-quality-on-total-quality-management-in-garment-industry/prof-lakshminarayana-n
The Influence of Organizational Innovation towards Internal Service Quality i...Hamzani Fadil
Procedia - Social and Behavioral Sciences
Volume 224, 15 June 2016, Pages 317–324
IRSSM-6 The 6th International Research Symposium in Service Management — “Service Imperatives in the New Economy: Service Excellence for Sustainability”
The Qualitative Measurement towards Organizational Behaviour by using Kano Me...Dr. Amarjeet Singh
This research aims to study the organizational
behavior of the employees by using SERVQUAL and Kano
model. The usual application of SERVQUAL and Kano model
is to find out the needs of the customer but for this research, it
is used to find out the employees needs and feelings towards
the organizational. SERVQUAL used to do a gap analysis of
an organization's service quality performance against the
service quality needs of its customers. The Kano Model
classifies product attributes based on how they are perceived
by customers and their effect on customer satisfaction. The
Kano model defines various product attributes that are
considered important to customers and as a decision maker.
As result, the attributes that has the biggest factor in the
behaviour of the employees are Managers being in the office to
guide the employees, Managers helping the employees with the
job, All employees able to finish the job on time and
Employees respond towards a strict manager. These factors
will have a big impact towards the CRM.
Organization Quality Culture Development by STACSwapnil Karale
Since regulators are expecting to have a strong quality culture in any organisation, it becomes of paramount importance to discuss about sustainable quality culture development.
International Journal of Business and Management Invention (IJBMI)inventionjournals
International Journal of Business and Management Invention (IJBMI) is an international journal intended for professionals and researchers in all fields of Business and Management. IJBMI publishes research articles and reviews within the whole field Business and Management, new teaching methods, assessment, validation and the impact of new technologies and it will continue to provide information on the latest trends and developments in this ever-expanding subject. The publications of papers are selected through double peer reviewed to ensure originality, relevance, and readability. The articles published in our journal can be accessed online.
International Journal of Business and Management Invention (IJBMI)inventionjournals
International Journal of Business and Management Invention (IJBMI) is an international journal intended for professionals and researchers in all fields of Business and Management. IJBMI publishes research articles and reviews within the whole field Business and Management, new teaching methods, assessment, validation and the impact of new technologies and it will continue to provide information on the latest trends and developments in this ever-expanding subject. The publications of papers are selected through double peer reviewed to ensure originality, relevance, and readability. The articles published in our journal can be accessed online
quality circle ppt
uality circle or quality control circle is a group of workers who do the same or similar work, who meet regularly to identify, analyze and solve work-related problems. It consists of minimum three and maximum twelve members in number.
BS 99001 Quality Management in the Built Environment sector.pdfdemingcertificationa
Quality management ensures that an organization, product or service consistently functions well. It has four main components: quality planning, quality assurance, quality control and quality improvement. Quality management is focused not only on product and service quality, but also on the means to achieve it. Quality management, therefore, uses quality assurance and control of processes as well as products to achieve more consistent quality. Quality control is also part of quality management. What a customer wants and is willing to pay for it, determines quality. It is a written or unwritten commitment to a known or unknown consumer in the market. Quality can be defined as how well the product performs its intended function.
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How to create an effective lean daily work management systemglobalsevensteps
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TQM; TPM; LEAN; SIXSIGMA: What is the right strategy for my organization’s bu...globalsevensteps
Starting Business Excellence journey is a strategic decision for any organization. Once top management decides to take this journey, the immediate question arises is what is the approach? Where and how to start?
Selection of right approach at the beginning is critical for the successful journey. Each organization is unique and challengers are unique. One solution does not fit other organizations and also same organization at different time periods.
A roadmap will prove invaluable to a company during its lean journey. Here, this lean transformation roadmap is constructed through five phases including the areas of concern—from education to infrastructure.
How lean manufacturing will help to improve productivityglobalsevensteps
Lean is the term which has core philosophy of doing more and more with less and less. Lean System can also be referred as FIT without Fat. Origin of Lean is from Manufacturing set up in Japan which had always valued its scare resources which is primarily space.
How to create an effective lean daily work management system globalsevensteps
Lean Daily Management System (LDMS) comprises of fundamental components for dealing with the presentation of tasks from operations. LDMS helps in improving overall performance of the organization through effective management of key tasks and timelines.
Some of the case studies of our implementation as Lean, TQM, TPM, Six Sigma consultants in sites across India, Sri Lanka, Dubai, Saudi Arabia.
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How to implement operational excellence in organizationsglobalsevensteps
Operational excellence is about achieving full potential of organisations performance. It goes beyond cutting costs. Many organisations struggle to achieve the most obvious deliverables to the customers.
Quality of products and services
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Implementing total productive maintenance in manufacturingglobalsevensteps
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Implementing lean maintenance system to improve factory performanceglobalsevensteps
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Delivering high value healthcare through lean hospitalsglobalsevensteps
The demand for quality healthcare has never been so important with the recent episode of world wide challenges faced by the human race.
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Lean is a way of thinking. It is a journey that is never over. It is a system framed in a collection of rules and principles. Some of the following 10 criteria may be more important than others to consider at the different phases of lean transformation.
Lean daily work management system at the core of its operationsglobalsevensteps
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June 3, 2024 Anti-Semitism Letter Sent to MIT President Kornbluth and MIT Cor...Levi Shapiro
Letter from the Congress of the United States regarding Anti-Semitism sent June 3rd to MIT President Sally Kornbluth, MIT Corp Chair, Mark Gorenberg
Dear Dr. Kornbluth and Mr. Gorenberg,
The US House of Representatives is deeply concerned by ongoing and pervasive acts of antisemitic
harassment and intimidation at the Massachusetts Institute of Technology (MIT). Failing to act decisively to ensure a safe learning environment for all students would be a grave dereliction of your responsibilities as President of MIT and Chair of the MIT Corporation.
This Congress will not stand idly by and allow an environment hostile to Jewish students to persist. The House believes that your institution is in violation of Title VI of the Civil Rights Act, and the inability or
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Postsecondary education is a unique opportunity for students to learn and have their ideas and beliefs challenged. However, universities receiving hundreds of millions of federal funds annually have denied
students that opportunity and have been hijacked to become venues for the promotion of terrorism, antisemitic harassment and intimidation, unlawful encampments, and in some cases, assaults and riots.
The House of Representatives will not countenance the use of federal funds to indoctrinate students into hateful, antisemitic, anti-American supporters of terrorism. Investigations into campus antisemitism by the Committee on Education and the Workforce and the Committee on Ways and Means have been expanded into a Congress-wide probe across all relevant jurisdictions to address this national crisis. The undersigned Committees will conduct oversight into the use of federal funds at MIT and its learning environment under authorities granted to each Committee.
• The Committee on Education and the Workforce has been investigating your institution since December 7, 2023. The Committee has broad jurisdiction over postsecondary education, including its compliance with Title VI of the Civil Rights Act, campus safety concerns over disruptions to the learning environment, and the awarding of federal student aid under the Higher Education Act.
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Creating quality culture in an organization
1. Creating Quality Culture in an Organization
Creating Quality Culture in an Organization
Quality is the result of collective effort of every employee in an organization. Quality cannot be
achieved only through stringent quality control methods and use of sophisticated instruments or
by highly competent quality department. Dr. Deming claims that 85 % of quality problems are
created by people who never touch the product. Also quality cannot be achieved using flavor of
the month approach. When individuals make quality as a habit, it becomes a culture at
organization level. In this paper we are making an attempt to summarize traits of an
organization where quality is a culture.
1. What is Quality Culture and how we measure it?
• During one of the plant visit, we entered their canteen and found beautiful visuals for keeping the
used food plates, cups, waste food etc…And in practice most of the employees mixing cups and
plates, partially clearing waste foods from plate etc…
• We came to a conclusion that this company may be having serious concerns of quality. When we
expressed our view with one of the manager he was not convinced. Then we explained him the
concept of culture. If your employees not serious about mixing cups and plates, what is the guarantee
they are serious about mixing of parts in the shop-floor? Later he was convinced with our logic.
2. • In the next stage we observed employees not following lane principle while going out of canteen.
They suppose to walk in the left hand side but most of them were not complying with the rule.
Simple examples like this will tell us if quality is a culture in an organization.
Below is the Wikipedia definition of Organization culture as a summary.
• Organizational culture is collective behavior of people belonging to organization and the
meanings that the people attach to their actions. organization values, visions, norms, working
language, systems, symbols, beliefs and habits are part of its culture.
Related Article– TQM; TPM; LEAN; SIXSIGMA: What is the right strategy for my organization’s
business excellence journey?
• It is also the pattern of such collective behaviors and assumptions that are taught to new
organizational members as a way of perceiving, and even thinking and feeling. the way people and
groups interact with each other, with clients, and with stakeholders depends on its Organizational
culture.
• If we extend this definition to include quality, it becomes, “Organizational culture affects the way
people and groups interact with each other, with clients, and with stakeholders and ultimately
quality of the product
That means “Quality Culture depends on Organization culture”
• Now let us look at the other side. Imagine that you entered an organization where quality is a
culture; you feel the difference right from security gate. The way security personnel interact with
you, the systems they maintain, the time management etc… gives you a feel of world class
organization. Once you enter the reception, you will continue to experience the difference.
• The courteousness of receptionist, the self help displays, hassle-free path ways etc… You will
appreciate how much attention given even for micro level things. No need to explain about the
behavior of rest of the organization.
• Once a company was audited by its Japanese customers for Quality System implementation. The
auditors specifically wanted to visit three areas which took the company management by surprise.
According to them, the areas customers selected were nothing to do with their quality systems.
• The three areas selected were; Security, Scrap yard and workers toilets. Later during the closing
meeting, one of the auditors explained to top management about the reason behind selecting those
three areas.
• The logic is, most of the companies give least importance to these areas. According to them, if any
company gives importance to these areas, it is obvious that they are serious about other areas.
2. Factors Influence Quality Culture
• We asked a question to our linked-in group members. In the equation Y=F(x), where Y=
organization culture and x1, x 2 etc… are factors influence the culture, identify those factors.
• Also what are the 3 xs strongly influence the culture? We received various answers like Geographic
location, Value system, Vision, Constancy of purpose, leadership, Management commitment,
external environment, Quality Management systems, Human Resource development etc…most of
them are interrelated.
Example: Poor implementation of quality management system is reflection of poor management
commitment and leadership and so on… Let us discuss about three important factors which according to
us have strong influence on quality culture.
They are Leadership, Training and development and value system. One may argue that the second and
third factors can be influenced by Leadership.
3. However, for ease of analysis we considered three factors separately.
• Role of Leadership for creating culture of quality – The tale of two leaders
One of the organizations was engaged in manufacture of electric motors. All the completed motors were
required to go through final auditing process. It was a month end and the factory was yet to deliver more
than 50 % of the orders. In such situation one of the quality auditors rejected the entire lot of motors due
to abnormal noise.
The plant manager was very upset hearing this. He called the particular auditor and asked what is the
problem and after knowing the problem, he suggested to release products under deviation.
The reason given was – These motors are used in textile industry and the abnormal noise of this motor
will not be audible in the huge noise created by textile machinery. You can imagine what will happen for
the quality in future. The quality auditor next time takes his own decision to pass the defective parts and
spread the wrong culture.
Another company was making fabricated structures for construction of bridges. CEO of this company
used to do surprise audits at different stages to ensure delivery of quality products to customers.
Once while doing one of such audit, he found one of the structure having abnormal bend being in the
vehicle ready for dispatch. He immediately asked concerned people to stop the shipment and correct the
problem.
Not only that; he also asked his team to do a root cause analysis for such escape. Though it is un
intentional, the response by leader shows his commitment to quality.
One of the key roles of a leader is “Lead by example”. In the above example, the company may lose one
delivery but it sends a strong message to all the employees that any deviation to quality is not acceptable
at any cost.
Another key point here is continuation of these leadership principles irrespective of change in leadership.
This is a big challenge for many organizations.
• Training and Development – Key in creating culture
Cultural transformation is a journey. Training and development plays an important role in creating quality
culture. It should happen at all stages recruitment to retirement and for all level of employees from
operator to CEO.
Below is an example of Induction training topics of a new employee in an organization known for its
quality culture. This is apart from her work related topics and this is mandatory for all employees.
1. Mission and Vision of organization
2. Values and Principles
3. Problem Solving
4. Kaizen and 5S
5. Quality and Environment Management Systems
Imagine an employee joins a company with great quality culture from a company which is mediocre. He
has two choices
a) Adjust to new culture OR
b) quit the company.
4. This is the power of culture.
Training and retraining should be a continuous process. Otherwise sustenance will be difficult.
• Value System – Driver of Culture
Values of an organization communicate what is acceptable and what is not acceptable behavior. For
example one of the companies had the following values
1. Quality First
2. Respect for people
3. Sense of urgency
Now this will be the guiding factors for every employee. They will be questioned by any one if they
deviate from this. Like a compass in the ship showing direction to the captain, the value system tells
organization the right and wrong direction.
No one can question this including CEO. Once again, it depends on leaders, how they drive it and
communicate it.
Related Article– Five Phases of Lean Roadmap – A Thousand Step Journey
3. Quality Culture and Quality Management Systems
• In our article “IS ISO 9000 CERTIFICATION LOSING ITS CREDIBILITY? We tried to demystify
the various factors responsible for dilution of quality management system.
• It is quite obvious from our study that, organization which has poor quality culture give least
importance to Quality Management Systems like ISO 9000. If the systems are weak, naturally
product quality deteriorates.
4. Quality Assurance (QA) and Human Resource
Development (HRD) should not just remain as
nameplate change:
• In the last two decades many organizations changed name of their two departments
• Quality Control became Quality Assurance and Personnel department became Human Resource
Development. Unfortunately many companies just changed the board and continued to function in
the old way. Few companies adopted new philosophy and become very successful. We strongly
recommend companies to adopt the philosophy of QA and HRD in true spirits to create Quality
Culture.
Seven Steps Business Transformation System provides support in improving Quality Culture in any
organization. We use a combination of tools such as Lean manufacturing, Lean Services, Lean
Construction, Lean Hospitals, Lean Retailing. Seven Steps Global also conducts training programs on
Various Quality tools which include ASQ Six Sigma Green Belt, ASQ Six Sigma Black Belt certification
training, 7QC Tools, Experiential Learning on Lean, 5S, TPM, TQM, TOC ETC, through our group
company Seven Steps Academy of Excellence.
Seven Steps Business Transformation System is also a most sort after Lean Manufacturing Consulting
companies in India through their operating locations from Bangalore, Chennai, Calcutta, Pune, Mumbai,
Nashik, Pant Nagar, Gurugram, Ludhiana, Shivamogga, Hosur, Mysore, Hyderabad, Salem, Chennai etc.,