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Total Quality Management & Six Sigma … ..30 Contact Hrs. for Class of 2009
Total Quality Management ……concepts & understanding   “TQM is a philosophy that represents a set of guiding principles that lays the foundation of a  continuously improving  and  customer driven organization ” ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Prelude ……To introduction to TQM ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Focus Elements of a Market Driven Enterprise ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
History… ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Journey to TQM…. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Award Criteria …  Ref: Malcolm Baldrige
Leadership  …..TQM relevance ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Leadership  …..TQM relevance ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
TQ Leadership Contrasts ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Award Criteria …  Ref: Malcolm Baldrige
Understanding of Criteria ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Understanding of Criteria
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Understanding of Criteria
Strategic Planning ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],Strategic Planning …Influence of TQ culture Vision Mission Guiding Principles Strategies Objectives Action Plans Environmental  Scan Strategy Development
[object Object],[object Object],[object Object],[object Object],[object Object],Strategic Deployment …TQ way
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Caliberations …What the auditor will look for Customer Driven Quality Operational  Excellence TQM way to implement strategy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Customer & Market Integration ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Creating a Satisfied Customer
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Creating a Satisfied Customer
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Customer Relationship Marketing Customer & Market Integration Creating a Satisfied Customer
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Customer Relationship Marketing Customer & Market Integration Creating a Satisfied Customer
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],TQM…   Process Management
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],TQM…   Process Management
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],TQM…   Process Management
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],TQM…   Process Management Product Design Process CONCEPTUALIZATION CONVERSION EXECUTION
TQM…Process Management ….Support Processes ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],TQM…Process Management ….Supplier & Partnership  Processes
Juran’s Trend in Supplier Relationships ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],TQM…Process Management ….Supplier Partnerships
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],TQM…Process Management ….Service Processes
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],TQM… ….Managing Change
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],TQM… ….Managing Change
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],TQM… ….Managing Change
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],TQM… ….Human Resource Development & Management
Traditional versus Total Quality Human Resource Paradigm  (table) (PLEASE SEE THE WORD DOCUMENT ATTACHED)
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],TQM… Human Resource Development & Management (Linking HR Plans to Business Strategy)
TQM… Human Resource Development & Management (Linking HR Plans to Business Strategy) Corporate operating principles to provide full opportunity to  employees to reach their full potential by developing a high performance culture to support its vision, mission & goals Human Resource impacting Business Strategy Attract, develop, challenge & retain a diverse workforce to  have skills in the organization to build business Involve & empower employees to improve processes &  participation in decisions that impact business  Recognize & reward performance that contribute to the business strategy and goals Continuously improve those elements of the work environment That enhance employees well-being, satisfaction and productivity  Roadmap Staffing & Development Recognition & Reward Continuous Improvement Involved Employee
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],TQM… Human Resource Management
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],TQM… Human Resource Management
Work Design Model Critical  Psychological States Outcome Core Job Characteristics ,[object Object],[object Object],[object Object],[object Object],Skill Variety Task Identity Task Significance Experienced  Meaningfulness of the work Autonomy Feedback from job Experienced Responsibility of outcome Knowledge of the  outcome/results High internal work Motivation High ‘growth’ job Satisfaction High general job Satisfaction High work  effectiveness
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],TQM… Human Resource Management
List of Employee Involvement LEVEL ACTION PRIMARY OUTCOME Information Sharing Managers decide and inform employees Conformance Dialogue Managers get input and then decide Acceptance Special Problem Solving Managers assign one time problems to selected employees Contribution Intra Group Problem Solving Intact groups meet weekly  to solve local problems Commitment Inter Group Problem Solving Cross functional teams meet to solve mutual problems Cooperation Focused Problem Solving Intact groups deepen daily involvement in a specific issue Concentration Limited Self Direction Teams at selected sites function full time with minimum supervision Accountability Total Self Direction Executives facilitates self management in an all team company Ownership
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],TQM… Human Resource Management
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],TQM… Human Resource Management
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],TQM… HR Management Development …The Changing Nature with TQM
Measurements  and Continuous Improvement ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Measurements & Continuous Improvement ( contd.) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Measurements of quality (Products & Processes) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Measurements & Continuous Improvement   ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Business Performance Measures & Indicators Business Performance Supplier & Partner Organizational  Effectives Defects & errors Productivity Cycle time Regulatory & legal compliance New product introductions Community Service Safety  Environment  Perceived Value Overall satisfaction   Complaints Gains & Losses of Customer Customer awards & satisfaction Return of equity Return of Investment Operating profit  Earnings per share Market share % new product sales Absenteeism Turn over Training effectiveness Grievances Suggestion Rates Employee Satisfaction Customer Human Resource Financial & Market Financial Market Quality & Delivery Price & cost saving
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
TQM… Continuous Improvement   ….Basic Tools ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
54 not available
Tabular & Graphic Summarization of data ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Continuous Improvement  ……Basic Tools   ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
STATISTICAL PROCESS CONTROL (SPC) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],  UCL   u   LCL    
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
61 not available

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Tqm Slides

  • 1. Total Quality Management & Six Sigma … ..30 Contact Hrs. for Class of 2009
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  • 36. Traditional versus Total Quality Human Resource Paradigm (table) (PLEASE SEE THE WORD DOCUMENT ATTACHED)
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  • 38. TQM… Human Resource Development & Management (Linking HR Plans to Business Strategy) Corporate operating principles to provide full opportunity to employees to reach their full potential by developing a high performance culture to support its vision, mission & goals Human Resource impacting Business Strategy Attract, develop, challenge & retain a diverse workforce to have skills in the organization to build business Involve & empower employees to improve processes & participation in decisions that impact business Recognize & reward performance that contribute to the business strategy and goals Continuously improve those elements of the work environment That enhance employees well-being, satisfaction and productivity Roadmap Staffing & Development Recognition & Reward Continuous Improvement Involved Employee
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  • 43. List of Employee Involvement LEVEL ACTION PRIMARY OUTCOME Information Sharing Managers decide and inform employees Conformance Dialogue Managers get input and then decide Acceptance Special Problem Solving Managers assign one time problems to selected employees Contribution Intra Group Problem Solving Intact groups meet weekly to solve local problems Commitment Inter Group Problem Solving Cross functional teams meet to solve mutual problems Cooperation Focused Problem Solving Intact groups deepen daily involvement in a specific issue Concentration Limited Self Direction Teams at selected sites function full time with minimum supervision Accountability Total Self Direction Executives facilitates self management in an all team company Ownership
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  • 53. Business Performance Measures & Indicators Business Performance Supplier & Partner Organizational Effectives Defects & errors Productivity Cycle time Regulatory & legal compliance New product introductions Community Service Safety Environment Perceived Value Overall satisfaction Complaints Gains & Losses of Customer Customer awards & satisfaction Return of equity Return of Investment Operating profit Earnings per share Market share % new product sales Absenteeism Turn over Training effectiveness Grievances Suggestion Rates Employee Satisfaction Customer Human Resource Financial & Market Financial Market Quality & Delivery Price & cost saving
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