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Quality unit 2012
- 1. Diploma Project Management Captain Cook College Sharon Boyle
- 2. Presentation –An overview of Quality Management Check everyone has completed Cost ◦ SB CMP started last week & finish tomorrow ◦ Today & Friday – completed cost Friday 23 August Come and SEE me individually if there is a problem
- 3. http://www.youtube.com/watch?v=3HcTnZn_ jOw&feature=endscreen
- 5. 1. Determine quality requirements 2. Implement quality assurance processes 3. Implement project quality improvements
- 6. Quality objectives ◦ negotiated trade-offs between cost, schedule and performance ◦ requirements from a higher project authority ◦ requirements from the client and other stakeholders ◦ those quality aspects which may impact on customer satisfaction
- 7. Quality management plan includes ◦ authorisations ◦ responsibilities for quality control ◦ continuous improvement ◦ established processes ◦ quality assurance
- 8. benchmarking brainstorming charting processes control charts defining control flowcharts group work activities processes that limit and/or indicate variation undertaking benefit/cost analysis ◦ & lots more which are project specific
- 9. http://www.youtube.com/watch?v=oq1Zi_V4 KyE
- 10. On-going through out project Causes identified recommend actions Quality control ◦ monitoring conformance with specifications ◦ monitoring of regular inspections by internal or external agents ◦ recommending ways to eliminate causes of unsatisfactory performance of products or processes
- 11. Review processes ◦ implement agreed changes ◦ throughout the project life cycle ◦ ensure continuous quality improvement Review project outcomes against performance criteria Assess the effectiveness of quality management processes and procedures Identify and document lessons learned Recommend improvements
- 12. http://www.youtube.com/watch?v=u-5C72- bgyU
- 13. http://www.youtube.com/watch?v=u-5C72- bgyU
- 14. Let’s talk about the balance of the day. Options – everyone needs to be doing either: Reading the notes re Quality Management in preparation for assessment items OR Completing Cost
- 15. To complement the fishbone diagram, you can use Pareto diagrams. Fishbone or Ishikawa shows relationships – root & Pareto diagram shows the size of the various issues/problems & where to focus effort for greatest reward.
- 16. A Pareto diagram is a simple bar chart that ranks related measures in decreasing order of occurrence Vilfredo Pareto ◦ Italian economist and sociologist ◦ study in Europe in the early 1900s on wealth and poverty. His findings included ◦ wealth was concentrated in the hands of the few and ◦ poverty in the hands of the many. ◦ significant few things will generally make up 80% of the whole, ◦ the trivial many will make up about 20%.
- 19. Thursday 30 August – ◦ Intro & reading notes ◦ Tidying up the last of Cost ◦ Starting assessment items 1 & 2. Friday 31 August ◦ Complete Assessment Item 1. Assessment Item 2. Written/Oral – do the replacement questions New Project - do NOT do existing project in LMS Next week – 6 & 7 September ◦ the impact of variations on Quality ◦ New Project assessment
- 21. Why important? What can go wrong? Relationship to other aspects of project management?
- 22. The establishes an orderly and effective procedure for ◦ tracking the submission, ◦ coordination, review, evaluation, ◦ categorization, and ◦ approval for release of all changes to the project’s baselines.
- 23. Element Description Date The date the CR was created CR# Assigned by the Change Manager Title A brief description of the change request Description Description of the desired change, the impact, or benefits of a change should also be described Submitter Name of the person completing the CR Form and who can answer questions regarding the suggested change Phone Phone number of the submitter E-Mail Email of the submitter Product The product that the suggested change is for Version The product version that the suggested change is for Priority A code that provides a recommended categorization of the urgency of the requested change (High, Medium, Low)
- 24. Priority Description High <Insert the definition the project assigns to a high priority CR> Medium <Insert the definition the project assigns to a medium priority CR> Low <Insert the definition the project assigns to a low priority CR> <priority> <Insert the definition the project assigns to this level of priority CR>
- 25. Change requests areevaluated and assigned one or more of the following change types: Type Description Scope Change affecting scope Time Change affecting time Duration Change affecting duration Cost Change affecting cost Resources Change affecting resources Deliverables Change affecting deliverables Product Change affecting product Processes Change affecting process Quality Change affecting quality
- 26. The impacts on the project and the appropriate actions. The appropriate documentation which has been completed for the example variation. A summary of the variation approval and documentation process.
- 27. Master of Ceremonies suddenly taken ill two weeks before event and will not be available for the event. A strong suggestion from Councillors to get a professional. The Council access officer wants to know how the event is to cater meet council’s Universal access policy. List the impacts on the project and the appropriate actions.
- 28. The ground appears to be unstable and potentially unsuitable for construction. List the impacts on the project and the appropriate actions.
- 29. 48 hours from arrival of new robot welder, notice arrives that there will be a delay of 2 weeks. List the impacts on the project and the appropriate actions.
Editor's Notes
- #10 Its international It’s a standard for all projectsBut there is a considerable paper trail & system embedded into the organisation.For this to be truly successful the company/organisation has to be committed to on-going implementation. Usually something smaller and more tailored is required for a project because of its limited time and resources. The organization's company quality management may provide sufficient guidance for the project – the first place to start.