Here are the potential impacts and actions for each variation: 1. Master of Ceremonies taken ill: - Impacts: Loss of MC for event, may impact schedule - Actions: Find replacement MC asap, update schedule, inform stakeholders 2. Need to address universal access: - Impacts: May require design changes to site, costs may increase - Actions: Review access policy, identify required changes, update design and budget 3. Unstable ground found: - Impacts: Construction schedule, costs, design changes possible - Actions: Geotech assessment, design review, schedule/cost update, stakeholder info 4. Delay in welder arrival: - Impacts

1. Diploma Project Management
Captain Cook College
Sharon Boyle

2.  Presentation –An overview of Quality
Management
 Check everyone has completed Cost
◦ SB CMP started last week & finish tomorrow
◦ Today & Friday – completed cost Friday 23 August
 Come and SEE me individually if there is a
problem

3.  http://www.youtube.com/watch?v=3HcTnZn_
jOw&feature=endscreen

5.  1. Determine quality requirements
 2. Implement quality assurance processes
 3. Implement project quality improvements

6.  Quality objectives
◦ negotiated trade-offs between cost, schedule and
performance
◦ requirements from a higher project authority
◦ requirements from the client and other
stakeholders
◦ those quality aspects which may impact on
customer satisfaction

7.  Quality management plan includes
◦ authorisations
◦ responsibilities for quality control
◦ continuous improvement
◦ established processes
◦ quality assurance

8.  benchmarking
 brainstorming
 charting processes
 control charts
 defining control
 flowcharts
 group work activities
 processes that limit and/or indicate variation
 undertaking benefit/cost analysis
◦ & lots more which are project specific

9.  http://www.youtube.com/watch?v=oq1Zi_V4
KyE

10.  On-going through out project
 Causes identified recommend actions
 Quality control
◦ monitoring conformance with specifications
◦ monitoring of regular inspections by internal or
external agents
◦ recommending ways to eliminate causes of
unsatisfactory performance of products or
processes

11.  Review processes
◦ implement agreed changes
◦ throughout the project life cycle
◦ ensure continuous quality improvement
 Review project outcomes against
performance criteria
 Assess the effectiveness of quality
management processes and procedures
 Identify and document lessons learned
 Recommend improvements

12.  http://www.youtube.com/watch?v=u-5C72-
bgyU

13.  http://www.youtube.com/watch?v=u-5C72-
bgyU

14.  Let’s talk about the balance of the day.
 Options – everyone needs to be doing either:
 Reading the notes re Quality Management in
preparation for assessment items
 OR
 Completing Cost

15.  To complement the fishbone diagram, you
can use Pareto diagrams.
 Fishbone or Ishikawa shows relationships –
root &
 Pareto diagram shows the size of the various
issues/problems & where to focus effort for
greatest reward.

16.  A Pareto diagram is a simple bar chart that ranks
related measures in decreasing order of
occurrence
 Vilfredo Pareto
◦ Italian economist and sociologist
◦ study in Europe in the early 1900s on wealth and
poverty.
 His findings included
◦ wealth was concentrated in the hands of the few and
◦ poverty in the hands of the many.
◦ significant few things will generally make up 80% of the
whole,
◦ the trivial many will make up about 20%.

19.  Thursday 30 August –
◦ Intro & reading notes
◦ Tidying up the last of Cost
◦ Starting assessment items 1 & 2.
 Friday 31 August
◦ Complete
 Assessment Item 1.
 Assessment Item 2.
 Written/Oral – do the replacement questions
 New Project - do NOT do existing project in LMS
 Next week – 6 & 7 September
◦ the impact of variations on Quality
◦ New Project assessment

21.  Why important?
 What can go wrong?
 Relationship to other aspects of project
management?

22.  The establishes an orderly and effective
procedure for
◦ tracking the submission,
◦ coordination, review, evaluation,
◦ categorization, and
◦ approval for release of all changes to the project’s
baselines.

23. Element Description
Date The date the CR was created
CR# Assigned by the Change Manager
Title A brief description of the change request
Description Description of the desired change, the impact, or benefits of a change should also be
described
Submitter Name of the person completing the CR Form and who can answer questions regarding
the suggested change
Phone Phone number of the submitter
E-Mail Email of the submitter
Product The product that the suggested change is for
Version The product version that the suggested change is for
Priority A code that provides a recommended categorization of the urgency of the requested
change (High, Medium, Low)

24. Priority Description
High <Insert the definition the project assigns to a high priority CR>
Medium <Insert the definition the project assigns to a medium priority CR>
Low <Insert the definition the project assigns to a low priority CR>
<priority> <Insert the definition the project assigns to this level of priority CR>

25. Change requests are evaluated and assigned one or
more of the following change types:
Type Description
Scope Change affecting scope
Time Change affecting time
Duration Change affecting duration
Cost Change affecting cost
Resources Change affecting resources
Deliverables Change affecting deliverables
Product Change affecting product
Processes Change affecting process
Quality Change affecting quality

26.  The impacts on the project and the
appropriate actions.
 The appropriate documentation which has
been completed for the example variation.
 A summary of the variation approval and
documentation process.

27.  Master of Ceremonies suddenly taken ill two
weeks before event and will not be available
for the event. A strong suggestion from
Councillors to get a professional.
 The Council access officer wants to know how
the event is to cater meet council’s Universal
access policy.
 List the impacts on the project and the
appropriate actions.

28.  The ground appears to be unstable and
potentially unsuitable for construction.
 List the impacts on the project and the
appropriate actions.

29.  48 hours from arrival of new robot
welder, notice arrives that there will be a
delay of 2 weeks.
 List the impacts on the project and the
appropriate actions.