The document outlines an agenda for a diploma project management course at Captain Cook College led by Sharon Boyle. The agenda includes a presentation on quality management and ISO 9001, a discussion of quality in project management context, and time for working on outstanding assessments or reading course materials during lunch. The afternoon sessions will cover determining quality requirements, implementing quality assurance processes, and quality improvements with a focus on quality objectives, standards, management plans, and continuous improvement.

1. Diploma Project Management
Captain Cook College
Sharon Boyle

2.  Presentation –An overview of Quality
Management
◦ Video re ISO 9001
Morning tea with today’s Dilbert
◦ Steve Caseley – Quality in a PM context
◦ Read LMS Learning support materials 1, 2 & 3
 Lunch
◦ Catch-up on outstanding assessments
◦ Or
◦ Read LMS Learning support materials 1, 2 & 3

3.  1. Determine quality requirements
 2. Implement quality assurance processes
 3. Implement project quality improvements

4.  1.1. Determine
◦ quality objectives,
◦ Standards & levels,
with input to establish the basis for
◦ quality outcomes
◦ a quality management plan
 1.2. Select & use established quality management
◦ methods,
◦ techniques
◦ tools
to determine preferred mix of
◦ quality
◦ capability
◦ cost
◦ time
 1.3. Identify quality criteria, obtain agreement,
 to ensure clarity of understanding & achievement of quality & overall project
objectives
 1.4. Include agreed quality requirements
◦ in project plan
◦ implement as basis for performance measurement

5.  Quality objectives
◦ negotiated trade-offs between cost, schedule and
performance
◦ requirements from a higher project authority
◦ requirements from the client and other
stakeholders
◦ those quality aspects which may impact on
customer satisfaction

6.  Quality management plan includes
◦ authorisations
◦ responsibilities for quality control
◦ continuous improvement
◦ established processes
◦ quality assurance

7. Methods, tools & techniques
 benchmarking
 brainstorming
 charting processes
 control charts
 defining control
 flowcharts
 group work activities
 processes that limit and/or indicate variation
 undertaking benefit/cost analysis
◦ & lots more which are project specific

8.  http://www.youtube.com/watch?v=oq1Zi_V4
KyE

9. 1.1 Measure & document results of project activities &
product performance throughout the project life cycle
2.2.Identify causes of unsatisfactory results,
◦ in consultation with client
◦ recommend appropriate actions to a higher project
authority to enable continuous improvement
2.3. Conduct
◦ inspections of quality processes & quality control results
◦ determine compliance of quality standards to overall quality
objectives
 2.4. Maintain a quality management system to
◦ enable effective recording
◦ communication of quality issues & outcomes to a higher
project authority and stakeholders

10.  On-going through out project
 Causes identified recommend actions
 Key term
◦ Quality control
 monitoring conformance with specifications
 monitoring of regular inspections by internal or
external agents
 recommending ways to eliminate causes of
unsatisfactory performance of products or processes

11.  Review processes
◦ implement agreed changes
◦ throughout the project life cycle
◦ ensure continuous quality improvement
 Review project outcomes against
performance criteria
 Assess the effectiveness of quality
management processes and procedures
 Identify and document lessons learned
 Recommend improvements

12.  Improvement
◦ formal practices, such as
 total quality management
 continuous improvement
◦ improvement by less formal processes that enhance
both the product quality and processes of the
project,
 for example client surveys to determine client
satisfaction with project team performance

14.  http://www.youtube.com/watch?v=ZZ_hSpBX
-hQ
 Steve Caseley good summary & relationship
to ISO, TQM, Six Sigma etc
 37 mins

15.  Please read the LMS learning support material
Quality Unit
 Ready for workshopping the Quality
Management Plan tomorrow

17.  Assessment item 1.
◦ A Quality management plan – suggest using Fred’s
Shed – Mr Jones’s job
◦ Find the template in the LMS
 Assessment item 2.
◦ A quality audit – suggest using Fred’s Shed - – Mr
Jones’s job
◦ Find the template in the LMS
 With these documents in mind and the task of
relating them to Fred’s Shed – read the LMS
sections 1, 2, 3

18.  Start/continue with Quality items
 Or
◦ Come and check with me re progress in other units
 Get your assessments in
◦ Scope
◦ Time
◦ Cost.

19.  Presentation –An overview of Quality
Management
◦ Video re ISO 9001
Morning tea with today’s Dilbert
◦ Steve Caseley – Quality in a PM context
◦ Read LMS Learning support materials 1, 2 & 3
 Lunch
◦ Catch-up on outstanding assessments
◦ Or
◦ Read LMS Learning support materials 1, 2 & 3