2. Presentation –An overview of Quality
Management
◦ Video re ISO 9001
Morning tea with today’s Dilbert
◦ Steve Caseley – Quality in a PM context
◦ Read LMS Learning support materials 1, 2 & 3
Lunch
◦ Catch-up on outstanding assessments
◦ Or
◦ Read LMS Learning support materials 1, 2 & 3
4. 1.1. Determine
◦ quality objectives,
◦ Standards & levels,
with input to establish the basis for
◦ quality outcomes
◦ a quality management plan
1.2. Select & use established quality management
◦ methods,
◦ techniques
◦ tools
to determine preferred mix of
◦ quality
◦ capability
◦ cost
◦ time
1.3. Identify quality criteria, obtain agreement,
to ensure clarity of understanding & achievement of quality & overall project
objectives
1.4. Include agreed quality requirements
◦ in project plan
◦ implement as basis for performance measurement
5. Quality objectives
◦ negotiated trade-offs between cost, schedule and
performance
◦ requirements from a higher project authority
◦ requirements from the client and other
stakeholders
◦ those quality aspects which may impact on
customer satisfaction
6. Quality management plan includes
◦ authorisations
◦ responsibilities for quality control
◦ continuous improvement
◦ established processes
◦ quality assurance
7. Methods, tools & techniques
benchmarking
brainstorming
charting processes
control charts
defining control
flowcharts
group work activities
processes that limit and/or indicate variation
undertaking benefit/cost analysis
◦ & lots more which are project specific
9. 1.1 Measure & document results of project activities &
product performance throughout the project life cycle
2.2.Identify causes of unsatisfactory results,
◦ in consultation with client
◦ recommend appropriate actions to a higher project
authority to enable continuous improvement
2.3. Conduct
◦ inspections of quality processes & quality control results
◦ determine compliance of quality standards to overall quality
objectives
2.4. Maintain a quality management system to
◦ enable effective recording
◦ communication of quality issues & outcomes to a higher
project authority and stakeholders
10. On-going through out project
Causes identified recommend actions
Key term
◦ Quality control
monitoring conformance with specifications
monitoring of regular inspections by internal or
external agents
recommending ways to eliminate causes of
unsatisfactory performance of products or processes
11. Review processes
◦ implement agreed changes
◦ throughout the project life cycle
◦ ensure continuous quality improvement
Review project outcomes against
performance criteria
Assess the effectiveness of quality
management processes and procedures
Identify and document lessons learned
Recommend improvements
12. Improvement
◦ formal practices, such as
total quality management
continuous improvement
◦ improvement by less formal processes that enhance
both the product quality and processes of the
project,
for example client surveys to determine client
satisfaction with project team performance
13.
14. http://www.youtube.com/watch?v=ZZ_hSpBX
-hQ
Steve Caseley good summary & relationship
to ISO, TQM, Six Sigma etc
37 mins
15. Please read the LMS learning support material
Quality Unit
Ready for workshopping the Quality
Management Plan tomorrow
16.
17. Assessment item 1.
◦ A Quality management plan – suggest using Fred’s
Shed – Mr Jones’s job
◦ Find the template in the LMS
Assessment item 2.
◦ A quality audit – suggest using Fred’s Shed - – Mr
Jones’s job
◦ Find the template in the LMS
With these documents in mind and the task of
relating them to Fred’s Shed – read the LMS
sections 1, 2, 3
18. Start/continue with Quality items
Or
◦ Come and check with me re progress in other units
Get your assessments in
◦ Scope
◦ Time
◦ Cost.
19. Presentation –An overview of Quality
Management
◦ Video re ISO 9001
Morning tea with today’s Dilbert
◦ Steve Caseley – Quality in a PM context
◦ Read LMS Learning support materials 1, 2 & 3
Lunch
◦ Catch-up on outstanding assessments
◦ Or
◦ Read LMS Learning support materials 1, 2 & 3
Editor's Notes
Its international It’s a standard for all projectsBut there is a considerable paper trail & system embedded into the organisation.For this to be truly successful the company/organisation has to be committed to on-going implementation. Usually something smaller and more tailored is required for a project because of its limited time and resources. The organization's company quality management may provide sufficient guidance for the project – the first place to start.
