The document presents concepts related to quality including quality, quality control, quality assurance, quality management, and total quality management. It defines quality as the totality of features and characteristics that allow a product to meet stated or implied needs. Quality control is the process of reviewing all production factors to fulfill quality requirements, with an emphasis on controls, processes, competence, and soft elements. Quality assurance aims to prevent defects and problems when delivering solutions, focusing on providing confidence that requirements will be met. Quality management is a systematic set of documented and maintained operating procedures ensuring consistent business growth through quality planning, assurance, control, and improvement. Total quality management is defined as a process aimed at increasing stakeholder satisfaction through individual and organizational development.

1. Presentation on
Quality
16 jul 2018
BY
SUNEEL KUMAR
UGT ENTERPRISE

2. BASIC CONCEPTS OF QUALITY
 QUALITY
 QUALITY CONTROL
 QUALITY ASSURANCE
 QUALITY MANAGEMNT
 TOTAL QUALITY MANAGEMENT

3. QUALITY
Is the totality of features and characteristics of a product that
bears on it’s ability to satisfy the stated or implied needs --
ASQC

4. Importance of Quality
 Lower costs (less labor, rework, scrap)
 Motivated employees
 Market Share
 Reputation
 International competitiveness
 Revenues generation increased (ultimate goal)

5. QUALITY CONTROL
Quality control, or QC for short, is a process by which entities review the quality
of all factors involved in production. ISO 9000 defines quality control as "A part
of quality management focused on fulfilling quality requirements".[1]
 This approach places an emphasis on three aspects (enshrined in standards
such as ISO 9001)
 Elements such as controls, job management, defined and well managed
processes,performance and integrity criteria, and identification of records
 Competence, such as knowledge, skills, experience, and qualifications
 Soft elements, such as personnel, integrity, confidence, organizational
culture, motivation, team spirit, and quality relationships.

6. QUALITY ASSURANCE
 Quality assurance (QA) is a way of preventing mistakes and
defects in manufactured products and avoiding problems
when delivering solutions or services to customers
 ISO 9000 defines as "part of quality management focused
on providing confidence that quality requirements will be
fulfilled".

7. QUALITY MANAGEMENT
 is a systematic set of operating procedures which is company
wide, documented, implemented and maintained while ensuring
the growth of business in a consistent manner
 It has four main components:
1. quality planning
2. quality assurance
3. quality control
4. quality improvement

8. TOTAL QUALITY MANAGEMENT
 IT IS THE PROCESS OF INDIVIDUAL & ORG. DEVELOPMENT
THE PURPOSE OF WHICH IS TO INCREASE THE LEVEL OF
SATISFACTION OF ALL THE STAKEHOLDERS

9. BENEFITS TQM
 Higher productivity
 Enhanced market image
 Elimination of defects and waste
 Reduced costs and better cost management
 Higher profitability
 Improved customer focus and satisfaction
 Increased customer loyalty and retention