3. History Of TQM
• TQM has evolved from the quality assurance
that was first developed at the time first
World War.
• Large Scale Manufacturing produce poor
quality
• Quality inspectors introduce to reduce the
failure of Quality.
• In 20th century TQM was considered a fad by
many business leaders.
4. Defination Of TQM
TQM is the system approach to quality
management. It is the improvement of quality of
not only the product, but also the total quality
management of all the process and function in
the organization such as, manufacturing,
distribution, administration, communicaton,
marketing, procurement and so on. TQM involve
the participaton of all the employees of the
organization for this purpose.
5. Six Basic Concepts of TQM
• A committed and involved management
• Focus on the customer both internally and
externally
• Effective involvement and utilization of the entire
work force
• Continuous improvement
• Treating suppliers as partners
• Establish Performance measures for the
processes
6. A committed and involved management
• Management must participate in the quality
program
• A quality Council must be established to
develop a clear vision
• An annual quality improvement program is
established
• TQM is a continual activity that must be
entrenched in the culture.
7. Focus on the customer both internally and
externally
• Customer consider as most important asset of
an organization
• The key to an effective TQM program if its
focus on the customer
• An excellent place to start is by satisfying
internal customers
• An organization must define all its process and
function with customer point of view
8. Effective involvement and utilization
of the entire work force
• TQM is organization wide challenge that is
everyone responsibility
• A satisfy employee will work his best for the
attainment of organization goal
• Another way to involve the employees is
Employees empowerment
• Employee empowerment simply is the
individual responsibility for decision making
on organization
9. Continuous improvement
• Continuous improvement of the business and
production process
• Quality improvement projects such as,
• on time delivery
• customer satisfaction
• scrap satisfaction
• billing error rate
• cycle time
• supplier management are good places to begin.
