Total Quality Management (TQM) is an integrated approach to achieving continuous improvement of quality in goods and services. It involves including all departments and levels of an organization. The goal of TQM is customer satisfaction. Key concepts of TQM include management commitment, focusing on customers, quality at all levels of employees, continuous process improvement, treating suppliers as partners, and establishing performance measures. TQM focuses on eight essential areas: customer satisfaction, leadership, quality policy, organization structure, employee involvement, quality costs, supplier selection and development, and recognition and rewards.

1. TOTAL QUALITY
MANAGEMENT
(TQM)
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2. WHAT IS TQM??
Total: Made up of the whole.
Quality: Degree of excellence of a product or service
provides
Management: Act/ Art, Manner of handling, controlling &
directing it
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3. TQM
TQM is the integration of all functions and processes within
an organization in order to achieve continuous
improvement of the quality of goods and services. The goal
is customer satisfaction.
A philosophy that involves everyone in an organization in a
continual effort to improve quality and achieve customer
satisfaction.
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4. SIX BASIC
CONCEPTS OF TQM
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5. TOP Management commitment and support
Focus on customers – internal & external
Quality at all levels of the work force. (EMPLOYEES)
Continuous improvement of the production. (KAIZEN)
Treating suppliers as partners
Establish performance measures for the processes.
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6. eight essential tqm
focus
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7. CUSTOMER
SATISFACTION
LEADERSHIP
QUALITY
POLICY
ORGANIZATIO
N STRUCTURE
EMPLOYEE
INVOLVEMEN
T
QUALITY
COSTS
SUPPLIER
SELECTION
AND
DEVELOPMEN
T
RECOGNITIO
N AND
REWARDS
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