This presentation is a collection of Quality Management philosophies and famous quotations by quality gurus such as W. Edwards Deming, Joseph M. Juran, Philip B. Crosby, Kaoru Ishikawa, etc. The desired philosophies and quotations can easily be incorporated into your own classroom and training materials to enhance the overall presentation. CONTENTS 1. W. Edwards Deming 2. Deming's Famous Quotations 3. Joseph M. Juran 4. Juran's Famous Quotations 5. Philip B. Crosby 6. Crosby's Famous Quotations 7. Kaoru Ishikawa 8. Ishikawa's Famous Quotations 9. Other Famous Quotations To download this complete presentation, visit: http://www.oeconsulting.com.sg

1. © Operational Excellence Consulting. All rights reserved.
This presentation is a collection of Quality Management
philosophies and famous quotations by quality gurus such as W.
Edwards Deming, Joseph M. Juran, Philip B. Crosby & Kaoru
Ishikawa.
Quality Management
Philosophies & Quotations
Quality Management Philosophies & Famous
Quotations by Quality Gurus

2. © Operational Excellence Consulting. All rights reserved. 2
About this document
• This presentation is a compilation of Quality Management
philosophies and famous quotations by quality gurus such as W.
Edwards Deming, Joseph M. Juran, Philip B. Crosby & Kaoru
Ishikawa.
• Please note that the materials are meant to be used to supplement
your own business or classroom presentations. These slides may
not be complete for instructional purposes.
NOTE: This is a PARTIAL PREVIEW. To
download the complete presentation, please
visit: http://www.oeconsulting.com.sg

3. © Operational Excellence Consulting. All rights reserved. 3
Contents
1. W. Edwards Deming
2. Deming’s Famous Quotations
3. Joseph M. Juran
4. Juran’s Famous Quotations
5. Philip B. Crosby
6. Crosby’s Famous Quotations
7. Kaoru Ishikawa
8. Ishikawa’s Famous Quotations
9. Other Famous Quotations

4. © Operational Excellence Consulting. All rights reserved.
W. Edwards Deming
1

5. © Operational Excellence Consulting. All rights reserved. 5
Deming’s 14 Points for Management
1. Create constancy of purpose toward the improvement of products
and services in order to stay competitive, stay in business and
provide jobs
2. Adopt the new philosophy
3. Stop depending on inspection to achieve quality
4. Stop awarding contracts on the basis of low bids
5. Improve continuously and forever the system of production and
service, to improve quality and productivity, and thus constantly
reduce costs
6. Institute training on the job
7. Institute leadership
Deming’s 14 Points
Source: W. Edwards Deming

6. © Operational Excellence Consulting. All rights reserved.
Deming’s Famous Quotations
2

7. © Operational Excellence Consulting. All rights reserved.
“Quality comes not
from inspection, but
from improvement
of the production
process.”
W. Edwards Deming

8. © Operational Excellence Consulting. All rights reserved.
“If you can’t
describe what you
are doing as a
process, you don’t
know what you are
doing.”
W. Edwards Deming

9. © Operational Excellence Consulting. All rights reserved.
Joseph M. Juran
3

10. © Operational Excellence Consulting. All rights reserved. 10
Juran’s 10 Steps to Quality Improvement
1. Build awareness of both the need for improvement and opportunities for
improvement
2. Set goals for improvement
3. Organize to meet goals that have been set
4. Provide training
5. Implement projects aimed at solving problems
6. Report progress
7. Give recognition
8. Communicate results
9. Keep score
10. Maintain momentum by building improvement into company’s regular systems
Juran’s 10 Steps
Source: Joseph Juran

11. © Operational Excellence Consulting. All rights reserved.
Juran’s Famous Quotations
4

12. © Operational Excellence Consulting. All rights reserved.
“Without a
standard, there is no
logical basis for
decision making or
taking action.”
Joseph M. Juran

13. © Operational Excellence Consulting. All rights reserved.
“For many
phenomena, 80% of
consequences stem
from 20% of the
causes.”
Joseph M. Juran

14. © Operational Excellence Consulting. All rights reserved.
Philip B. Crosby
5

15. © Operational Excellence Consulting. All rights reserved. 15
Crosby’s 14 Steps to Quality Improvement
1. Make it clear that management is committed to quality for the long term
2. Form cross-departmental quality teams
3. Identify where current and potential problems exist
4. Assess the cost of quality and explain how it is used as a management
tool
5. Increase the quality awareness and personal commitment of all
employees
6. Take immediate action to correct problems identified
7. Establish a zero defects program
8. Train supervisors to carry out their responsibilities in the quality program
Crosby’s 14 Steps to Quality Improvement
Source: Philip Crosby

16. © Operational Excellence Consulting. All rights reserved.
Crosby’s Famous Quotations
6

17. © Operational Excellence Consulting. All rights reserved.
“Quality has to be
caused, not
controlled.”
Philip B. Crosby

18. © Operational Excellence Consulting. All rights reserved.
“It is always cheaper
to do the job right
the first time.”
Philip B. Crosby

19. © Operational Excellence Consulting. All rights reserved.
Kaoru Ishikawa
7

20. © Operational Excellence Consulting. All rights reserved. 20
Ishikawa’s Six Principles for Quality Transformation
1. Quality first – not short-term profit first.
2. Consumer orientation – not producer orientation. Think from the
standpoint of the other party.
3. The next process is your customer – breaking down the barrier of
sectionalism.
4. Using facts and data to make presentations – utilization of statistical
methods.
5. Respect for humanity as a management philosophy – full participatory
management.
6. Cross-function management.
Ishikawa’s Principles for Quality Transformation
Source: Kaoru Ishikawa

21. © Operational Excellence Consulting. All rights reserved.
Ishikawa’s Famous Quotations
8

22. © Operational Excellence Consulting. All rights reserved.
“As much as 95% of
quality related
problems in the
factory can be solved
with seven
fundamental
quantitative tools.”
Kaoru Ishikawa

23. © Operational Excellence Consulting. All rights reserved.
Other Famous Quotations
9

24. © Operational Excellence Consulting. All rights reserved.
“There are four
purposes of
improvement: easier,
better, faster, and
cheaper. These four
goals appear in the
order of priority.”
Shigeo Shingo

25. © Operational Excellence Consulting. All rights reserved.
“Insanity is doing
the same thing, over
and over again, but
expecting different
results.”
Albert Einstein

26. © Operational Excellence Consulting. All rights reserved.
“In the new world, it is
not the big fish which
eats the small fish, it’s
the fast fish which eats
the slow fish.”
Klaus Schwab,
Chairman of the World Economic Forum

27. © Operational Excellence Consulting. All rights reserved.
"Continuous effort -
not strength or
intelligence - is the
key to unlocking our
potential.”
Sir Winston Churchill

28. © Operational Excellence Consulting. All rights reserved.
About Operational Excellence
Consulting

29. © Operational Excellence Consulting. All rights reserved. 29
About Operational Excellence
Consulting
• Operational Excellence Consulting is a management
training and consulting firm that assists organizations in
improving business performance and effectiveness.
• The firm’s mission is to create business value for
organizations through innovative operational excellence
management training and consulting solutions.
• OEC takes a unique “beyond the tools” approach to enable
clients develop internal capabilities and cultural
transformation to achieve sustainable world-class excellence
and competitive advantage. For more information, please visit
www.oeconsulting.com.sg

30. © Operational Excellence Consulting. All rights reserved.
To download this presentation,
please visit us at:
www.oeconsulting.com.sg
END OF PARTIAL PREVIEW