[To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Root Cause Analysis (RCA) is a problem-solving technique that seeks to identify the primary cause of a problem. By focusing on the root cause, organizations can prevent the problem from recurring and develop long-term solutions that improve efficiency, reduce costs, and increase customer satisfaction.
RCA uses tools such as the 5 Whys and Cause & Effect Diagram to identify the underlying causes of a problem. The 5 Whys technique involves asking "why" multiple times to dig deeper into the root cause. The Cause & Effect Diagram categorizes potential causes, such as people, process, and equipment, to identify root causes quickly.
This RCA presentation is designed to provide participants with a comprehensive understanding of Root Cause Analysis (RCA) as a problem-solving technique. The presentation highlights the importance of identifying the root cause of a problem and how RCA can be used to achieve this. Participants will learn how to apply common RCA tools such as the 5 Whys and Cause & Effect Diagram to identify the root cause of a problem. They will also gain knowledge on how to prioritize root causes using a Pareto Chart to focus on the most significant causes first. The presentation will also cover the pitfalls in root cause analysis, highlighting the importance of avoiding making assumptions, involving stakeholders, and making RCA an ongoing process. By the end of the presentation, participants will have a deep understanding of RCA and be equipped with the skills needed to identify and solve problems effectively.
LEARNING OBJECTIVES:
1. Understand the critical role of identifying root causes in effective problem-solving.
2. Apply 5 Whys and Cause & Effect Diagram for practical root cause analysis.
3. Learn to prioritize root causes using Pareto Charts for impactful solutions.
4. Recognize common pitfalls and strategies for overcoming them.
CONTENTS
1. Introduction to Root Cause Analysis
2. Overview of Problem Solving
3. 5 Whys
4. Cause & Effect Diagram
5. Root Cause Prioritizationโ
6. Effective RCA Practices
Root Cause Analysis - Tools, Tips and Tricks to Get to the Bottom of Root CauseCraig Thornton
ย
This webinar discusses and investigates how to conduct root cause analysis. Root cause analysis is something that companies really struggle with. There will be plenty of practical advice in the webinar to help with you understand the concepts and the tools.
If you would like to watch the recording of this webinar then copy and paste the below link into your web browser:
http://www.mangolive.com/blog-mango/root-cause-analysis-tools-webinar
Root Cause Analysis - Tools, Tips and Tricks to Get to the Bottom of Root CauseCraig Thornton
ย
This webinar discusses and investigates how to conduct root cause analysis. Root cause analysis is something that companies really struggle with. There will be plenty of practical advice in the webinar to help with you understand the concepts and the tools.
If you would like to watch the recording of this webinar then copy and paste the below link into your web browser:
http://www.mangolive.com/blog-mango/root-cause-analysis-tools-webinar
[To download this presentation, visit: https://www.oeconsulting.com.sg/training-presentations]
The 8D (Eight Disciplines) approach is a systematic problem solving process. Popularized by Ford, the 8D process integrates best practices from various problem-solving methods and is now a standard in the automotive industry. The 8D problem solving process has proven to be highly effective in product and process improvement.
Following the logic of the PDCA cycle, the 8D process enables problem solving teams to identify root causes, develop proper actions to eliminate root causes, and implement permanent corrective action to prevent recurrence. It includes key analytical tools such as Is/Is Not Analysis and Root Cause Analysis using 5 Whys and the Fishbone Diagram.
This highly detailed training presentation will help you to teach employees in your company or organization to better understand team dynamics and solve problems using a disciplined approach.
LEARNING OBJECTIVESโ
1. Acquire knowledge of key concepts and principles in 8D problem solving.
2. Understand team-based problem solving dynamics and define roles within the 8D problem-solving team.
3. Familiarize yourself with the step-by-step 8D problem-solving process and the use of analytical tools.
4. Gain practical insights for achieving success in 8D problem solving.
CONTENTS
1. Key Concepts and Principles
2. Team-based Approach & Roles
3. 8D Problem Solving Process
4. Analytical Tools in 8D
5. Practical Tips for Success
Root cause analysis (RCA) is a method of problem solving used for identifying the root causes of faults or problems. A factor is considered a root cause if removal thereof from the problem-fault-sequence prevents the final undesirable event from recurring; whereas a causal factor is one that affects an event's outcome, but is not a root cause. Though removing a causal factor can benefit an outcome, it does not prevent its recurrence with certainty.
CAPA (Corrective and Preventive Action) Management : Tonex TrainingBryan Len
ย
CAPA Management training covers the rationale, concepts, tools, techniques, and practices of RCA and Corrective and Preventive Action (CAPA)ย management in FDA field. Root Cause Analysis (RCA) and Corrective and Preventive Action (CAPA) Management training course teaches you to develop an effective RCA investigation, and develop a corrective and preventive action plan suitable for the identified problems.
Learn About:
CAPA application and implementation
CAPA management
FDAโs requirements for CAPA systems
Importance of CAPA systems
CAPA system main components
CAPA data sources, Methods of data analysis
CAPA data flow charts, CAPA tracking tools
Medical device reporting and tracking
FDA guidance for failure investigations and root cause analyses
FDAโs trending principals, ECI
Non-conformances or deviations
RCA tools and methods, Brainstorming methods
More...
TONEX RCA and CAPA Management Training Format:
The course is fun and dynamic
The training is a combination of theory and practice
The theoretical section is delivered in the form of interactive presentation
The practical section includes exercising with real-world examples, individual/group activities, and hands-on workshops
Audience:
CAPA Management is a 4-day course designed for:
CRAs
Project Managers/CRA Managers
Principal Investigators
Site Research Directors/Managers
Clinical Research Coordinators
QA/QC staff
GMP personnel
All individuals who are involved in investigations in a pharmaceutical, clinical manufacturing, biologics and medical device environment.
Training Objectives:
CAPA Management training course, the attendees are able to:
Describe what RCA and CAPA are
Identify the non-compliance, Define the investigator
Discuss performance management concepts
Know the purpose of Corrective and Preventive Action
Improve their RCA and CAPA executive skills for effective site risk management
Understand the requirements in 21 CFR 820 Quality
System Regulation
Foster prevention actions
More...
Course Outline:
Overview of CAPA
RCA Definition
Non-Conformances or Deviations
Nonconformance Classification
Problem Solving Process
Creative Thinking Approaches
FMEA Application in Clinical Devices
Analysis and Prioritization Techniques
Digging Down for the Root Causes
Gathering Valuable Data for RCA and CAPA
Analyzing Data
Accidents Analysis and Role of Human Error
Role of Management Behaviors in the Success of RCA/CAPA
Implementing Corrective and Preventive Action Plans (CAPA)
Elements of Effective CAPA
Trending Requirements and CAPA
CAPA Regulatory Requirements
TONEX RCA and CAPA Hands-On Workshop Sample
Learn more. Request more information. Visit Tonex training website link below. Ask for anything related to CAPA (Corrective and Preventive Action) Management Training.
CAPA (Corrective and Preventive Action) Management Training
https://www.tonex.com/training-courses/capa-management-training/
Ultimate guide about fishbone diagram: definition, benefits, history of fishbone diagram, useful tips to create fishbone diagram and simple methods for cause and effect analysis.
Global 8D Problem Solving Process Training ModuleFrank-G. Adler
ย
The 8D Problem Solving Process Training Module v8.0 includes:
1. MS PowerPoint Presentation including 206 slides covering the Global 8D Problem Solving Process & Tools, a Case Study, and 7 Workshop Exercises.
2. MS Word Problem Solving Process Case Study
3. MS Excel 8D Problem Solving Process Worksheet Template
4. MS Excel Process Variables Map Template, Process FMEA Template, and Process Control Plan Template
5. MS Word 8D Problem Solving Process Report Template
ABOUT THE TRAINING PROGRAM :-
Root cause analysis (RCA) is a class of problem solving methods aimed at identifying the root causes of problems or events. The practice of RCA is predicated on the belief that problems are best solved by attempting to address, correct or eliminate root causes, as opposed to merely addressing the immediately obvious symptoms. By directing corrective measures at root causes, it is more probable that problem recurrence will be prevented.
DESIGNED FOR :-
Managers, Engineers, Supervisor and officers engaged in maintenance operation and engineering activities.
OBJECTIVE :-
At the end of the training program, participants will be able
- To gain a basic understanding of the problem solving and decision-making process and the applicable quality tools that support this process.
- To develop specific competencies to use the structured approach to problem solving and decision making and the supporting quality tools.
TRAINING PROGRAM COVERAGE :-
- Basic knowledge about RCA program.
- What are the RCA tools ?
- More about Why- Why analysis ?
- Videos and case studies on RCA
[To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
The seven basic tools of quality is a designation given to a fixed set of graphical techniques identified as being most helpful in troubleshooting issues related to quality. They are called basic because they are suitable for people with little formal training in statistics and because they can be used to solve the vast majority of quality-related issues.
The seven basic tools of quality or seven QC tools as they are commonly called, are tools which arrange problem areas, put data into diagrams, surface problem areas and clearly bring up any hidden truth. These tools are not for experts alone but for the use of everyone in their daily work. A problem solving team's successes are dependent on the familiarity and ease with which these tools are used.
In this Seven Basic Tools of Quality PPT training presentation, you will be able to teach employees how to use the tools in their daily work or as part of the structured Plan-Do-Check-Act (PDCA) approach to problem solving. The basic tools can also be applied in A3 problem solving, 8D (Eight Disciplines) problem solving, Yellow Belt Lean Six Sigma projects, Green Belt Lean Six Sigma projects, Kaizen events, TPM Focused Improvement projects, etc.
LEARNING OBJECTIVES
1. To understand the seven basic tools for quality and process improvement
2. To learn how to apply the seven basic tools of quality to problem solving or daily work
CONTENTS
1. PDCA Problem-Solving
2. Stratification
3. Check Sheet
4. Control Chart
5. Pareto Chart
6. Cause & Effect Diagram
7. Histogram
8. Scatter Diagram
[To download this presentation, visit: https://www.oeconsulting.com.sg/training-presentations]
The 8D (Eight Disciplines) approach is a systematic problem solving process. Popularized by Ford, the 8D process integrates best practices from various problem-solving methods and is now a standard in the automotive industry. The 8D problem solving process has proven to be highly effective in product and process improvement.
Following the logic of the PDCA cycle, the 8D process enables problem solving teams to identify root causes, develop proper actions to eliminate root causes, and implement permanent corrective action to prevent recurrence. It includes key analytical tools such as Is/Is Not Analysis and Root Cause Analysis using 5 Whys and the Fishbone Diagram.
This highly detailed training presentation will help you to teach employees in your company or organization to better understand team dynamics and solve problems using a disciplined approach.
LEARNING OBJECTIVESโ
1. Acquire knowledge of key concepts and principles in 8D problem solving.
2. Understand team-based problem solving dynamics and define roles within the 8D problem-solving team.
3. Familiarize yourself with the step-by-step 8D problem-solving process and the use of analytical tools.
4. Gain practical insights for achieving success in 8D problem solving.
CONTENTS
1. Key Concepts and Principles
2. Team-based Approach & Roles
3. 8D Problem Solving Process
4. Analytical Tools in 8D
5. Practical Tips for Success
Root cause analysis (RCA) is a method of problem solving used for identifying the root causes of faults or problems. A factor is considered a root cause if removal thereof from the problem-fault-sequence prevents the final undesirable event from recurring; whereas a causal factor is one that affects an event's outcome, but is not a root cause. Though removing a causal factor can benefit an outcome, it does not prevent its recurrence with certainty.
CAPA (Corrective and Preventive Action) Management : Tonex TrainingBryan Len
ย
CAPA Management training covers the rationale, concepts, tools, techniques, and practices of RCA and Corrective and Preventive Action (CAPA)ย management in FDA field. Root Cause Analysis (RCA) and Corrective and Preventive Action (CAPA) Management training course teaches you to develop an effective RCA investigation, and develop a corrective and preventive action plan suitable for the identified problems.
Learn About:
CAPA application and implementation
CAPA management
FDAโs requirements for CAPA systems
Importance of CAPA systems
CAPA system main components
CAPA data sources, Methods of data analysis
CAPA data flow charts, CAPA tracking tools
Medical device reporting and tracking
FDA guidance for failure investigations and root cause analyses
FDAโs trending principals, ECI
Non-conformances or deviations
RCA tools and methods, Brainstorming methods
More...
TONEX RCA and CAPA Management Training Format:
The course is fun and dynamic
The training is a combination of theory and practice
The theoretical section is delivered in the form of interactive presentation
The practical section includes exercising with real-world examples, individual/group activities, and hands-on workshops
Audience:
CAPA Management is a 4-day course designed for:
CRAs
Project Managers/CRA Managers
Principal Investigators
Site Research Directors/Managers
Clinical Research Coordinators
QA/QC staff
GMP personnel
All individuals who are involved in investigations in a pharmaceutical, clinical manufacturing, biologics and medical device environment.
Training Objectives:
CAPA Management training course, the attendees are able to:
Describe what RCA and CAPA are
Identify the non-compliance, Define the investigator
Discuss performance management concepts
Know the purpose of Corrective and Preventive Action
Improve their RCA and CAPA executive skills for effective site risk management
Understand the requirements in 21 CFR 820 Quality
System Regulation
Foster prevention actions
More...
Course Outline:
Overview of CAPA
RCA Definition
Non-Conformances or Deviations
Nonconformance Classification
Problem Solving Process
Creative Thinking Approaches
FMEA Application in Clinical Devices
Analysis and Prioritization Techniques
Digging Down for the Root Causes
Gathering Valuable Data for RCA and CAPA
Analyzing Data
Accidents Analysis and Role of Human Error
Role of Management Behaviors in the Success of RCA/CAPA
Implementing Corrective and Preventive Action Plans (CAPA)
Elements of Effective CAPA
Trending Requirements and CAPA
CAPA Regulatory Requirements
TONEX RCA and CAPA Hands-On Workshop Sample
Learn more. Request more information. Visit Tonex training website link below. Ask for anything related to CAPA (Corrective and Preventive Action) Management Training.
CAPA (Corrective and Preventive Action) Management Training
https://www.tonex.com/training-courses/capa-management-training/
Ultimate guide about fishbone diagram: definition, benefits, history of fishbone diagram, useful tips to create fishbone diagram and simple methods for cause and effect analysis.
Global 8D Problem Solving Process Training ModuleFrank-G. Adler
ย
The 8D Problem Solving Process Training Module v8.0 includes:
1. MS PowerPoint Presentation including 206 slides covering the Global 8D Problem Solving Process & Tools, a Case Study, and 7 Workshop Exercises.
2. MS Word Problem Solving Process Case Study
3. MS Excel 8D Problem Solving Process Worksheet Template
4. MS Excel Process Variables Map Template, Process FMEA Template, and Process Control Plan Template
5. MS Word 8D Problem Solving Process Report Template
ABOUT THE TRAINING PROGRAM :-
Root cause analysis (RCA) is a class of problem solving methods aimed at identifying the root causes of problems or events. The practice of RCA is predicated on the belief that problems are best solved by attempting to address, correct or eliminate root causes, as opposed to merely addressing the immediately obvious symptoms. By directing corrective measures at root causes, it is more probable that problem recurrence will be prevented.
DESIGNED FOR :-
Managers, Engineers, Supervisor and officers engaged in maintenance operation and engineering activities.
OBJECTIVE :-
At the end of the training program, participants will be able
- To gain a basic understanding of the problem solving and decision-making process and the applicable quality tools that support this process.
- To develop specific competencies to use the structured approach to problem solving and decision making and the supporting quality tools.
TRAINING PROGRAM COVERAGE :-
- Basic knowledge about RCA program.
- What are the RCA tools ?
- More about Why- Why analysis ?
- Videos and case studies on RCA
[To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
The seven basic tools of quality is a designation given to a fixed set of graphical techniques identified as being most helpful in troubleshooting issues related to quality. They are called basic because they are suitable for people with little formal training in statistics and because they can be used to solve the vast majority of quality-related issues.
The seven basic tools of quality or seven QC tools as they are commonly called, are tools which arrange problem areas, put data into diagrams, surface problem areas and clearly bring up any hidden truth. These tools are not for experts alone but for the use of everyone in their daily work. A problem solving team's successes are dependent on the familiarity and ease with which these tools are used.
In this Seven Basic Tools of Quality PPT training presentation, you will be able to teach employees how to use the tools in their daily work or as part of the structured Plan-Do-Check-Act (PDCA) approach to problem solving. The basic tools can also be applied in A3 problem solving, 8D (Eight Disciplines) problem solving, Yellow Belt Lean Six Sigma projects, Green Belt Lean Six Sigma projects, Kaizen events, TPM Focused Improvement projects, etc.
LEARNING OBJECTIVES
1. To understand the seven basic tools for quality and process improvement
2. To learn how to apply the seven basic tools of quality to problem solving or daily work
CONTENTS
1. PDCA Problem-Solving
2. Stratification
3. Check Sheet
4. Control Chart
5. Pareto Chart
6. Cause & Effect Diagram
7. Histogram
8. Scatter Diagram
[To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Although the Six Sigma DMAIC and 8D problem solving methodologies are highly rigorous and require quite a fair bit of tools for data and statistical analysis, these techniques are more suitable for engineers and other professional/technical staff.
However, for shopfloor supervisors, technicians and operators as well as office/administrative support staff, a lighter and simpler problem solving approach is more suitable. The Five Steps of Problem Solving process was developed specifically for this purpose.
Based on the Plan-Do-Check-Act (PDCA) approach, the Five Steps of Problem Solving consist of:
(1) Define the Problem
(2) Analyze Root Cause
(3) Develop Countermeasures
(4) Implement Solutions
(5) Evaluate & Follow Up.
The 12 tools covered in this presentation are the more commonly used ones in problem solving, process improvement and kaizen activities. They include Brainstorming, Stratification, Bar Chart, Line Graph, Pie Chart, Radar Chart, Check Sheet, Pareto Chart, 5 Whys, Cause & Effect Diagram, Histogram and Scatter Diagram.
LEARNING OBJECTIVES:
1. Acquire knowledge of key concepts and principles in PDCA problem solving.
2. Understand team dynamics and define roles within the problem-solving team.
3. Familiarize with the five-step problem-solving process and tools.
4. Discover key strategies for successful problem-solving.
CONTENTS:
1. Key Concepts & Principles
2. Team Dynamics & Roles
3. Five Steps of Problem Solving
4. Problem Solving & Visualization Tools
5. Practical Tips for Success
[To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
The seven basic quality tools are effective for data analysis, process control, and quality improvement (numerical data). However, these basic tools cannot be used for non-numerical or verbal data. To organize verbal data into useful information, you would require the advanced quality tools.
The Seven Advanced Tools of Quality (a.k.a Seven New Tools or Seven Management & Planning Tools) were developed with a design approach to organize verbal data diagramatically. These tools work in conjunction with the basic quality tools and can be used by management and staff to develop ideas, solve problems and formulate plans for improved project management.
The Seven Advanced Tools are:
1) Affinity Diagram: Organizes a large number of ideas into their natural relationships.
2) Relations Diagram: Shows cause-and-effect relationships and helps analyze the natural links between different aspects of a complex situation.
3) Tree Diagram: Breaks down broad categories into finer and finer levels of detail, helping to move step-by-step thinking from generalities to specifics.
4) Matrix Diagram: Shows the relationship between two, three, or four groups of information and can give information about the relationship, such as its strength, the roles played by various individuals, or measurements.
5) Matrix Data Analysis Chart: A complex mathematical technique for analyzing matrices, often replaced by the similar prioritization matrix. A prioritization matrix is an L-shaped matrix that uses pairwise comparisons of a list of options to a set of criteria in order to choose the best option(s).
6) Arrow Diagram: Shows the required order of tasks in a project or process, the best schedule for the entire project, and potential scheduling and resource problems and their solutions.
7) Process Decision Program Chart: Systematically identifies what might go wrong in a plan under development.
LEARNING OBJECTIVES
1. Acquire knowledge on the seven advanced quality tools for project planning and management.
2. Learn how to apply the seven management and planning tools to problem solving, projects, communication and daily management work.
CONTENTS
1. PDCA Problem Solving
2. Affinity Diagram (KJ Method)
3. Relations Diagram (Interrelationship Diagram)
4. Tree Diagram
5. Matrix Diagram
6. Matrix Data Analysis Chart
7. Arrow Diagram
8. Process Decision Program Chart (PDPC)
[To download this presentation, visit: https://www.oeconsulting.com.sg/training-presentations]
The PDCA cycle, also known as the Deming Cycle or the Shewhart cycle, is a four-step continuous improvement process that is widely used in quality management, business improvement, and project management.
In this PDCA Problem Solving PPT training presentation, you will be able to teach employees in your organization on the structured PDCA approach to problem solving. Many world class companies such as Toyota uses the PDCA approach as the core activity of management as well as a problem solving process for the relentless pursuit of continuous improvement.
When combined with the "QC" tools, the PDCA approach identifies problems, analyzes root causes and generates solutions. Teach your staff to put effective solutions in place to prevent similar problems from recurring in the future.
This PDCA problem solving process can be applied to both manufacturing and service organizations and can also be used in Kaizen Circle Activities.
LEARNING OBJECTIVES
1. Acquire knowledge of key concepts and principles in PDCA problem solving.
2. Understand team dynamics and define roles within the PDCA problem-solving team.
3. Familiarize with the step-by-step PDCA problem-solving process and the use of analytical tools.
4. Master process management and discover key strategies for successful PDCA problem-solving.
How to Determine the Root Cause Analysis Techniques in a Management System?PECB
ย
The understanding of these techniques and their effective implementation by the auditee (Process owner) in any Management system audit shall go along way to ensure that the problem does not recur and this improves the customer or stakeholder confidence, ensure safety of personnel and saves the organization money.
Main points covered:
โข What is the Root Cause Analysis Technique?
โข How to Ensure customers and stakeholder confidence
โข Why is important to determine the Root Cause Analysis?
Presenter:
This webinar was presented by Eng. Isaac Mbuvi is an Electrical and communications Engineer. A holder of Masterโs Degree in Occupational Safety and Health. He is an Environmental consultant, a certified trainer with PECB for ISO 9001, ISO 14001 and OHSAS 18001 Management systems. He is also a certified Lead Auditor in ISO 9001, ISO 14001 and OHSAS 18001.
He has worked in the Oil and Gas industry for the last 14 years and has built his career in the Management systems as an Lead Auditor, Auditor and auditee for more than seven years in various sectors such as Pipeline transport, Health, Construction, Marine, Energy, etc.
Link of the recorded webinar published on YouTube: https://youtu.be/DBljEiv9tAw
Root Cause Analysis is the method of problem solving that identifies the root causes of failures or problems. A root cause is the source of a problem and its resulting symptom, that once removed, corrects or prevents an undesirable outcome from recurring.
Strategy Leadership and Product Portfolio ManagementJohn Carter
ย
A detailed description of the strategic process, and how product portfolio management can help set and communicate the product road-map. The presentation includes the definition of strategy, technology and product road-maps and how by linking them, your organization can differentiate and win.
A strong product strategy that is neither too secret, nor interferes with โreal lifeโ is essential for long term planning. This training shows how Corporate Strategy, Portfolio Management, Product Management and Roadmapping work as an integrated strategic framework. The presentation presents tools and describes the skillsets necessary to make powerful portfolio decisions, ensure the right mix of products (with customer input), reducing risk, while increasing predictability.
Operating Excellence is built on Corrective & Preventive ActionsAtanu Dhar
ย
You see an issue and you simply set it right, but do you make the effort to find out what is the "corrective" action behind it, so that it never re-occurs?
And, do you take another extra step to come up with a "preventive" action - so that there is no other manner that issue comes up?
Benefiting from a Quality Problem Management ProgramHDI Orange County
ย
IT can have immediate benefits throughout the service and support organization, yet many organizations still struggle with creating / maintaining an effective Problem Management process and group. Peteโs presentation covers:
1.The discipline of creating relevant categorization / taxonomy (incident typing / grouping)
2.Formal and preferred Root Cause Analysis methodologies
3.Integrating Problem / Change management to execute the recommendation / long-term solution.
4.Continuous measuring / reporting / marketing of the โactualโ eliminated calls
5.Best practices of โgetting into the detailโ and what to โGet out of the detailโ
[To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Six Sigma is a data-driven approach to process improvement that seeks to identify and eliminate defects or variations in processes to improve efficiency and quality. It is a methodology that focuses on understanding customer needs, measuring current performance, analyzing data to identify root causes of problems, improving processes, and controlling future performance to ensure sustained improvement.
The benefits of Six Sigma are far-reaching, impacting various industries including manufacturing, healthcare, finance, and service industries. By implementing Six Sigma, organizations can expect to see improvements in customer satisfaction, cost reduction, increased efficiency, and enhanced employee engagement.
This Six Sigma Improvement Process PPT presentation is tailored for senior executives, decision-makers, and key stakeholders who are assessing and planning to launch a Six Sigma program. It is also beneficial for management and staff seeking education on key concepts, principles, and the Six Sigma DMAIC approach to process improvement. Additionally, trainers and facilitators looking to enhance the learning experience with professionally developed training materials by certified Lean Six Sigma Black Belts will find this presentation valuable.
This presentation provides a comprehensive overview of the Six Sigma Improvement Process, offering insights and strategies for organizations to achieve excellence in their operations. Whether you are just beginning your Six Sigma journey or looking to enhance your existing program, this presentation is an essential resource for driving impactful and sustainable change within your organization.
LEARNING OBJECTIVES
1. Understand key Six Sigma concepts and principles for continuous improvement.
2. Apply Six Sigma tools and DMAIC methodology to solve business problems.
3. Identify key roles and responsibilities in Six Sigma projects and understand project selection and management for maximizing benefits.
4. Identify the critical success factors for successful Six Sigma implementation.
CONTENTS
1. Overview of Six Sigma
2. Key Concepts of Six Sigma
3. Critical to Quality (CTQ)
4. Six Sigma Methodologies
5. Six Sigma Toolkit
6. Organizing for Six Sigma
7. Project Selection and Management
8. Critical Success Factors
[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Sustainability has become an increasingly critical topic as the world recognizes the need to protect our planet and its resources for future generations. Sustainability means meeting our current needs without compromising the ability of future generations to meet theirs. It involves long-term planning and consideration of the consequences of our actions. The goal is to create strategies that ensure the long-term viability of People, Planet, and Profit.
Leading companies such as Nike, Toyota, and Siemens are prioritizing sustainable innovation in their business models, setting an example for others to follow. In this Sustainability training presentation, you will learn key concepts, principles, and practices of sustainability applicable across industries. This training aims to create awareness and educate employees, senior executives, consultants, and other key stakeholders, including investors, policymakers, and supply chain partners, on the importance and implementation of sustainability.
LEARNING OBJECTIVES
1. Develop a comprehensive understanding of the fundamental principles and concepts that form the foundation of sustainability within corporate environments.
2. Explore the sustainability implementation model, focusing on effective measures and reporting strategies to track and communicate sustainability efforts.
3. Identify and define best practices and critical success factors essential for achieving sustainability goals within organizations.
CONTENTS
1. Introduction and Key Concepts of Sustainability
2. Principles and Practices of Sustainability
3. Measures and Reporting in Sustainability
4. Sustainability Implementation & Best Practices
To download the complete presentation, visit: https://www.oeconsulting.com.sg/training-presentations
[To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
The McKinsey 7S Framework is a powerful tool for evaluating organizational alignment and effectiveness. Developed by Tom Peters and Robert Waterman of McKinsey & Company, this framework identifies seven key elements - Shared Vision, Strategy, Structure, Systems, Style, Staff, and Skills - that are crucial for organizational success.
This presentation provides a comprehensive understanding of the 7S framework and its application in organizational analysis and design. It explores the interrelated elements of the framework and offers insights into how to use it to improve efficiency and profitability.
One of the unique features of this presentation is its focus on the 7S vectors of contention, which help identify areas of conflict or tension within an organization. By addressing these tensions, leaders can create a more effective organizational design that is aligned with the organization's goals and values.
Real-world examples of the framework's application, including case studies from Apple, General Electric (GE), Starbucks, and Nike, are included to illustrate its practical relevance and effectiveness.
Whether you're a consultant, executive, or business leader, this presentation will equip you with the knowledge and tools you need to drive organizational change and achieve sustainable success.
LEARNING OBJECTIVES
1. Understand the McKinsey 7S framework and its interrelated elements.
2. Learn how to apply the 7S framework to evaluate organizational effectiveness and alignment.
3. Understand the best practices for implementing the 7S framework in an organization.
CONTENTS
1. 7S Framework and Elementsโ
2. 7S Checklist Questionsโ
3. Using the Framework
4. 7S Implementation Stepsโ
5. Examples of 7S Applications
6. 7 Vectors of Contentionโ
7. Critical Success Factors
[To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Ethical conduct and accountability are cornerstones of any successful organization. ISO 37002:2021 sets the global standard for whistleblowing management systems, offering a framework to promote a culture of transparency and integrity. This ISO 37002 Awareness training presentation provides a comprehensive overview of the standard, guiding organizations on the principles and practices essential for effective whistleblowing management.
Learn how ISO 37002 can revolutionize your organization's approach to whistleblowing, enhancing trust and accountability within your teams. Gain insights into the benefits of implementing ISO 37002, including improved risk management, enhanced employee satisfaction, and strengthened organizational reputation.
This ISO 37002:2021 Awareness PPT training presentation covers the key aspects of ISO 37002, from its fundamental principles to the practical steps involved in implementation. Discover best practices and strategies to overcome challenges, ensuring a smooth and successful integration of ISO 37002 into your organization's culture.
Empower your organization with the knowledge and tools needed to establish a robust whistleblowing management system. Join the global movement towards ethical and transparent business practices with ISO 37002:2021. Unlock the potential of whistleblowing as a vital component of your organization's governance framework.
LEARNING OBJECTIVES:
1. Understand the purpose and importance of ISO standards in facilitating international trade and communication.
2. Gain insight into the key principles and benefits of ISO 37002 for establishing effective whistleblowing management systems.
3. Learn best practices and challenges in implementing ISO 37002 to promote a culture of trust, transparency, and accountability within organizations.
CONTENTS:
1. Understanding ISO Standards
2. Introduction to ISO 37002
3. ISO 37002 Structure
4. Implementation of ISO 37002
[To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Governance is the backbone of every successful organization, guiding decisions and actions towards excellence and ethical leadership. However, without a clear framework and guidelines, organizations may struggle to establish effective governance systems. Enter ISO 37000:2021, the global benchmark for good organizational governance.
This ISO 37000 Awareness PPT training presentation provides a comprehensive overview of the ISO 37000 standard, offering clear guidance on key principles and practices for good governance. Whether you're a multinational corporation or a small business, integrating ISO 37000 principles into your governance framework can lead to improved stakeholder value, better resource stewardship, and enhanced decision-making effectiveness.
This presentation covers everything you need to know about ISO 37000, from understanding the standard to implementing it into your existing governance frameworks. With insights into best practices, challenges, and how to overcome them, our presentation equips you with the knowledge and tools to unlock the full potential of your organization's governance.
Unlock effective organizational governance with ISO 37000:2021! Embrace transparency, reduce complexity, and build trust with a governance framework aligned with international standards. Let ISO 37000 guide you to value generation and sustainable success.
LEARNING OBJECTIVES
1. Understand the governance framework outlined in ISO 37000 and its importance in organizational governance.
2. Identify the key principles of ISO 37000 and their application in guiding governing bodies and governing groups.
3. Learn to implement ISO 37000 effectively, apply best practices, and overcome implementation challenges.
CONTENTS
1. Overview of ISO 37000
2. Principles of ISO 37000
3. Implementation of ISO 37000
[To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Kaizen is a Japanese philosophy and methodology that emphasizes continuous improvement in small steps to eliminate waste, enhance quality, and increase efficiency. It involves identifying and implementing incremental improvements in processes, products, and services over time.
A Kaizen event/blitz is a focused and time-limited improvement activity that brings together a departmental or cross-functional team to identify and address a specific problem or opportunity for improvement. It typically lasts for a few days to a week and involves a structured process for identifying and implementing improvements.
Overall, Kaizen events can help organizations improve their performance, increase competitiveness, and drive sustainable growth.
To plan and conduct a successful Kaizen event, you would need to: clearly define the problem or opportunity for improvement; set clear objectives and goals; establish a timeline and schedule; provide training and support; use data and facts; and last but not least, encourage participation and engagement.
This Kaizen Event PowerPoint presentation guide offers step-by-step guidance for planning, preparing, and conducting a Kaizen Event. It also covers post-event follow-up activities and provides forms and templates for the Kaizen charter and presentation to management and other stakeholders.
LEARNING OBJECTIVES
1. Learn what Kaizen is and the key roles for a successful event.
2. Understand the planning, implementation, and follow-up phases of a Kaizen event.
3. Apply Kaizen principles to plan and execute events, and gain practical tips for successful Kaizen events.
โCONTENTS
1. What is Kaizen?
2. What is a Kaizen Event & Key Roles for Success
3. Phase 1: Planning & Preparation
4. Phase 2: Implementation - The Event Itself
5. Phase 3: Presentation, Celebration & Follow-up
6. Appendix: Forms and Templates
[To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Explore the evolution of Kaizen, a transformative strategy originating in the 1980s that has revolutionized the success of renowned Japanese companies like Toyota. Beyond a conventional management concept, Kaizen is a dynamic and contemporary approach to achieving continuous improvement, fostering a culture that adapts to the demands of the modern business landscape.
Key Insights:
1. Adaptable Evolution: Kaizen has evolved into a dynamic strategy that remains a cornerstone for continuous improvement, adaptable to the fast-paced modern business world.
2. Inclusive Empowerment: Kaizen involves all levels of an organization, empowering everyone to contribute to the pursuit of perfection and fostering a culture of innovation.
3. Daily Improvement Culture: Beyond a management concept, Kaizen is a lifestyle that encourages a culture of perpetual improvement, seizing daily opportunities for organizational enhancement.
4. Collaborative Problem Solving: Kaizen excels in solving cross-functional challenges, fostering collaboration and innovation across departments.
5. Customer-Centric Excellence: Kaizen is inherently customer-driven, focusing on quality, cost, and scheduling to keep organizations competitive and responsive.
6. Process-Focused Thinking: Kaizen places a significant emphasis on process-oriented thinking, inspiring continuous improvement by delving into core organizational processes.
This Kaizen PPT training presentation is crafted for today's business leaders, managers, supervisors, facilitators, and continuous improvement steering committees. It serves as a comprehensive guide to kick-start and implement Kaizen activities in work areas, ensuring organizations can drive meaningful change and achieve enduring success in the contemporary business landscape.
LEARNING OBJECTIVES
1. Comprehend the fundamental concepts of Kaizen, including its principles and philosophy.
2. Acquire knowledge of Kaizen management practices, focusing on their application to enhance organizational performance.
3. Develop proficiency in implementing Kaizen activities to systematically eliminate waste and drive continuous improvement within the organization.
4. Learn problem-solving tools and techniques for effective Kaizen implementation, emphasizing the crucial role of management.
CONTENTS
1. Introduction to Kaizen
2. Kaizen Concepts
3. Kaizen Practices
4. Kaizen Management
5. Kaizen Approach to Problem Solving
6. Key Kaizen Problem Solving Tools
7. Kaizen Implementation
8. Key Factors for Kaizen Success
[To download this presentation, visit: https://www.oeconsulting.com.sg/training-presentations]
Embark on a transformative journey with A3 Hoshin Planningโa dynamic blend of strategic vision and operational excellence. Emerging from the roots of Toyota's lean management philosophy, A3 Hoshin Planning leverages the A3 tool to weave simplicity and collaboration into strategic endeavors.
This strategic journey spans short and long-term goals, addressing business needs and fostering the growth of individuals. The A3 tool, acting as an accessible canvas, revolutionizes planning into a collaborative process, ensuring engagement at every organizational level.
In the world of A3 Hoshin Planning, alignment is key. Diverse activities seamlessly converge, each contributing significantly to overarching goals. The crystal-clear alignment with the organization's 'True North' fosters unity of purpose, guiding the path to excellence.
Beyond theoretical frameworks, A3 Hoshin Planning emphasizes execution. It serves as the bridge between strategic plans and tangible results, with integrated PDCA cycles offering a structured path for continuous improvement and real-time refinement of strategies.
Enter the realm of 'Catchball,' where dynamic exchanges shape collaborative decision-making. The A3 tool, a steadfast companion, enhances communication and collaboration. This presentation unveils the strategic brilliance within A3 Hoshin Planningโa journey where simplicity, clarity, alignment, and execution converge, paving the way for organizational excellence.
LEARNING OBJECTIVES
1. Master the hoshin planning process by translating the "True North" to the A3.
2. Gain proficiency in using the A3 tool for effective hoshin deployment.
3. Comprehend the Check and Adjust process for strategic review.
CONTENTS
1. Key Concepts and Principles of Hoshin Planning
2. True North, A3 and Bridging the Gap
3. Hoshin Formulation and Deployment
4. A3 Template Overview
5. The A3 Completion Sequence
6. A3 Breakdown: Step-by-step Guide
7. Check and Adjust (Strategic Review)
8. Success Factors for A3 Hoshin Planning
[To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
The A3 provides a disciplined way of reporting on problems that encourages a disciplined way of solving problems.
Toyota's relentless dedication to continuous improvement is what gives them their greatest competitive advantage. To this end, the principle of PDCA: Plan Do, Check, Act is engrained throughout their corporate culture. Just as ingrained, and equally valuable, is the flexible, yet precise, reporting system, which is married to the process. All about efficiency, every report must be confined to one side of an A3 (11 x 17-inch) sheet of paper; hence the report is known as the A3.
The A3 report can be used to propose solutions to problems, give status reports on ongoing projects, and report results of information gathering activity.
A3 is not about generating more paperwork, but it is all about creating a process and a mindset that are uncompromising in their dedication to improvement. Diligently applying the process, thinking, and tools described in this presentation will dramatically improve the effectiveness of those individuals involved, and when spread through an organization, will quickly result in a culture of genuine improvement.
While this system grew out of automotive manufacturing, it is proven to be broadly applicable to almost any management system.
This A3 Thinking training guide emphasizes the discipline required to generate an A3 report. It covers everything needed to execute a rigorous reporting system. You will learn the step-by-step A3 problem solving process from problem identification to resolution in a fashion that fosters learning, collaboration, and personal development. The problem-solving team records the results of investigation and planning in a concise, two-page document (the A3 report) that facilitates knowledge sharing and collaboration.
LEARNING OBJECTIVES
1. Understand the principles and significance of A3 thinking in continuous improvement.
2. Learn the step-by-step A3 problem-solving process, from theme development to follow- up.
3. Acquire proficiency in utilizing A3 problem- solving tools for effective analysis and decision- making.
4. Develop skills for creating clear, concise A3 reports and gain practical tips for successful problem- solving.
CONTENTS
1. Introduction to A3 Thinking
2. A3 Problem Solving Process
3. A3 Problem Solving (Storytelling) Tools
4. Form and Style
5. Practical Tips for Success
[To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Introduction to Digital Strategic Business Planning Methodology
In the rapidly evolving landscape of the digital age, organizations are experiencing an unprecedented pace of change in the new economy. As the world transforms with a mere click, strategic planning becomes the cornerstone of the business cycle.
Digital Strategic Business Planning is the systematic process through which organizational leaders envision the future and design the requisite processes and operations to realize that vision. The presented methodology serves as a guide to shape and materialize the organization's future in the digital era.
About the Digital Strategic Business Planning Methodology
The Digital Strategic Business Planning Methodology offers a robust framework for conducting a comprehensive study and formulating an actionable plan for the digital age. In recognition of the significant impact of digital technology on contemporary business models and value creation, digital transformation stands as an indispensable foundation. The integration of IT transformation planning within strategic business planning ensures a seamless and unified approach.
Phases of the Digital Strategic Business Planning Methodology:
1. Digital Strategic Review: Assessing the organization's current state in the dynamic digital landscape.
2. Digital Visioning: Defining the desired digital state to guide strategic development.
3. Digital Strategy Formulation: Crafting business strategies leveraging strengths and opportunities in the digital realm.
4. Digital Strategy Implementation: Defining digital architecture and formulating an implementation plan, serving as the blueprint for detailed execution.
CONTENTS
1. Digital Strategic Review
โข Review current digital state
โข Identify areas of competitive advantage in the digital landscape
โข Analyze industry trends and digital competition
2. Digital Visioning
โข Envision the desired digital state
3. Digital Strategy Formulation
โข Identify and screen digital opportunities
โข Analyze digital opportunity gaps
โข Benchmark and make recommendations for digital strategies
4. Digital Strategy Implementation
โข Define the digital blueprint
โข Identify digital programs
โข Define the digital implementation plan
[To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
In this Business Process Reengineering (BPR) presentation, we delve into the dynamic landscape of modern business, influenced by the three Cs: customers, competition, and change. Traditional organizations, originally designed for stability and mass production, now face challenges in a world that demands flexibility and swift adaptability.
While automation has its merits, its scope often falls short of driving fundamental performance improvements. Enter BPR, spearheaded by Michael Hammer and James Champy, which transcends mere automation. BPR is synonymous with radical redesign, a transformative approach that seamlessly integrates with modern technologies like AI and ML. It's about reimagining entire processes and organizational structures, with digital transformation technologies playing a supporting role.
BPR's relevance remains paramount, particularly in the current landscape where the pandemic has accelerated digital transformation efforts. Organizations are turning to BPR to not only enhance customer experiences but also to optimize operations and achieve transformative results. Digital transformation technologies, strategically integrated into the BPR framework, serve as enablers for this comprehensive process redesign.
Our presentation introduces the core concepts of BPR, positioning it at the forefront of organizational evolution, supported by the seamless integration of digital transformation technologies. Drawing insights from successful BPR implementations at companies like Hallmark, Taco Bell, and Xerox, we highlight the immense potential of this approach. It goes beyond traditional IT applications, unlocking substantial cost savings, elevating customer satisfaction, and enhancing operational flexibility. This balanced narrative empowers management teams to navigate the BPR journey effectively in the modern era, where process redesign and digital transformation go hand in hand.
LEARNING OBJECTIVES
1. Acquire a comprehensive understanding of the principles and modern concepts of Business Process Reengineering (BPR).
2. Familiarize with the distinctive characteristics of reengineered processes in the context of contemporary business practices.
3. Learn a structured and technologically-informed approach to transform processes, optimizing them for maximum productivity.
4. Gain insights into the profound impacts of BPR on organizational dynamics and acquire guidelines for effective change management in the digital era.
CONTENTS
1. Key Concepts & Principles
2. Process Management
3. Overview of BPR
4. Organizing for BPR
5. Process Diagnosis
6. Process Redesign
7. Process Deployment
8. Oraganizational Impact of BPR
9. Guidelines for Change Management
10. Pitfalls to Avoid
[To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
INTRODUCTION:
Unlock the potential of your problem-solving endeavors with our comprehensive "Problem-Solving & Visualization Tools" presentation. This collection of 24 tools, ranging from foundational to advanced Quality Control (QC) instruments, caters to diverse industries and is designed to elevate your problem-solving skills and enhance communication.
KEY FEATURES:
1. Diverse Applicability: Applicable across all industries, these tools are versatile and adaptable to your unique problem-solving challenges.
2. Structured Format: The presentation employs a clear and concise format, providing structured information in 'Purpose,' 'When To Use,' 'Examples,' 'Procedures,' and 'Practical Tips' sections for each tool.
3. Complementary to Project Frameworks: Seamlessly integrate these tools into popular problem-solving frameworks such as PDCA, DMAIC, 8D, and more, adding depth and breadth to your projects.
CONTENTS:
Explore a rich array of tools, each carefully curated to empower your problem-solving journey:
1. Brainstorming
2. Gantt Chart
3. Stratification
4. Check Sheet
5. Bar Chart
6. Waterfall Chart
7. Line Graphs
8. Pie Chart
9. Radar Chart
10. Pareto Chart
11. 5 Whys
12. Cause and Effect Diagram
13. Histogram
14. Scatter Diagram
15. Affinity Diagram
16. Control Chart
17. Relations Diagram
18. Tree Diagram
19. Matrix Diagram
20. Matrix Data Analysis Chart
21. Arrow Diagram
22. Process Decision Program Chart (PDPC)
23. 5W2H
24. Is / Is Not
[To download this poster, visit:
https://www.oeconsulting.com.sg/training-presentations]
Digital transformation represents an organization's strategic journey to leverage digital technologies, optimizing operational processes, strategies, and customer experiences for enhanced efficiency and competitiveness.
This poster-set provides a structured framework for digital transformation, comprising three critical phases, ten actionable steps and corresponding key activities.
The three phases of digital transformation consist of:
โข Preparation Phase: Initiating transformation by defining objectives, securing leadership commitment, and assembling cross-functional teams.
โข Execution Phase: The implementation stage, focused on enhancing capabilities, prioritizing customer experience, and utilizing data insights.
โข Optimization Phase: Ensuring ongoing refinement and scaling, fostering innovation, and maintaining security and privacy.
Additionally, these phases are detailed into ten actionable steps:
1. Define Clear Objectives
2. Secure Leadership Commitment
3. Build Cross-Functional Teams
4. Enhance Digital Capabilities
5. Prioritize Customer Experience
6. Leverage Data Insights
7. Experiment and Iterate
8. Scale Successful Initiatives
9. Foster Continuous Innovation
10. Ensure Security and Privacy
Key Advantages of the Poster:
โข Comprehensive Coverage: Our 10-step process guarantees comprehensive coverage, from defining objectives to safeguarding cybersecurity and data privacy.
โข Actionable Guidance: Each step provides practical, actionable guidance, enabling easy translation of theory into effective planning and implementation.
โข Adaptability: Tailor our flexible framework to your industry, organization size, and unique needs, prioritizing relevant steps.
โข Balanced Complexity: Address transformation intricacies without overwhelming complexity, making it accessible to diverse audiences.
โข Best Practices Alignment: Benefit from a framework aligned with industry best practices, drawing from experts and successful organizations.
Usage Benefits:
โข Clear Roadmap: Effortlessly understand, plan, and execute digital transformation with our clear roadmap.
โข Enhanced Decision-Making: Make informed decisions, reducing uncertainty and risk at each phase.
โข Efficiency and Competitiveness: Achieve enhanced efficiency, competitiveness, and innovation in the digital era.
โข Reduced Overwhelm: Approach transformation confidently without being bogged down by excessive detail.
The poster is available in vibrant color and professional monochrome themes in both PDF and editable PPTX formats, ensuring easy printing on standard A3/A4-sized paper using standard office equipment.
This versatile resource can be prominently displayed or distributed alongside digital transformation or strategic planning training materials, providing valuable guidance for achieving successful outcomes.
[To download this poster, visit:
https://www.oeconsulting.com.sg/training-presentations]
ISO/IEC 27001:2022, the latest international standard in information security, equips organizations with a powerful framework for safeguarding their digital assets and sensitive data. Published as an updated and robust version of its predecessor, ISO/IEC 27001:2013, this standard provides organizations with a systematic approach to establishing, implementing, maintaining, and continually improving an Information Security Management System (ISMS).
POSTER CONTENTS:
1. The Three Principles of Information Security (CIA Triad)
- Confidentiality: Ensuring that information is accessible only to authorized users through encryption, access controls, and data classification.
- Integrity: Maintaining data accuracy and trustworthiness while protecting it from unauthorized alterations.
- Availability: Ensuring information and systems are accessible when needed, including measures to prevent disruptions.
2. ISO/IEC 27001:2022 Certification Transition Timeline
- A visual roadmap for organizations transitioning from ISO/IEC 27001:2013 to ISO/IEC 27001:2022 by October 2025.
- An alternate visual roadmap showing the main steps of the ISO/IEC 27001:2022 certification process.
3. The ISO/IEC 27001:2022 Approach is Based on the PDCA Cycle
- Illustrates how ISO/IEC 27001:2022 follows the Plan-Do-Check-Act (PDCA) cycle, providing a systematic view of the framework.
4. The ISO/IEC 27001:2022 Key Clause Structure (4-10) Based on the High-Level Structure
- Highlights the key clauses and sub-clauses of the ISMS based on the high-level structure.
The ISO/IEC 27001:2022 Poster serves as a valuable tool in promoting information security awareness and understanding within your organization.
[To download this poster, visit:
https://www.oeconsulting.com.sg/training-presentations]
Jidoka, a fundamental pillar of Lean manufacturing and the Toyota Production System (TPS), is a concept that revolutionizes how we approach quality control in manufacturing. Derived from Japanese, "Jidoka" translates to "automation with a human touch." It represents a powerful strategy for building quality into the production process, thereby enhancing product quality, reducing waste, and fostering more efficient and reliable manufacturing practices.
What is Jidoka?
Jidoka is a manufacturing philosophy that seamlessly blends automation and human intervention. It encompasses the automatic detection of problems (automation) and empowers humans to intervene when necessary (autonomy).
Benefits to Practitioners of Lean Manufacturing:
1. Improved Product Quality: Jidoka's focus on early defect detection ensures that faulty products are identified and addressed promptly, preventing the production of defective goods.
2. Reduced Waste: By catching defects early in the production process, Jidoka minimizes rework, scrap, and the consumption of additional resources, contributing to waste reduction.
3. Enhanced Efficiency: Jidoka optimizes processes by prioritizing quality over quantity, leading to more streamlined and reliable manufacturing operations.
4. Empowerment of Workers: Jidoka empowers frontline workers by enabling them to take immediate action when issues arise, promoting a culture of continuous improvement.
The Four Steps of Jidoka:
Jidoka consists of four essential steps, each contributing to its overarching goal of enhancing quality and efficiency:
1. Detect the Abnormality:
- Goal: Identify deviations from the standard process.
- Key Activities: Implement Poka-yoke devices, use time as a detection mechanism, and employ visual controls like andon and Kanban for immediate problem signaling.
2. Stop Production:
- Goal: Halt production immediately upon detecting an abnormality.
- Key Activities: Initiate manual or automatic stoppage of the process to prevent the production of defective goods.
3. Fix the Problem at the Source:
- Goal: Address the root cause of the issue and ensure production can resume smoothly.
- Key Activities: Fix or correct the abnormal condition, implement temporary countermeasures, and make decisions at the lowest possible organizational level.
4. Implement Countermeasures:
- Goal: Prevent the recurrence of the abnormality and foster continuous improvement.
- Key Activities: Investigate the root cause of the problem, install permanent countermeasures, and prioritize efforts for ongoing process enhancement.
[To download this poster, visit: https://www.oeconsulting.com.sg/training-presentations]
The Build-Measure-Learn process is a fundamental concept within the Lean Startup methodology, developed by Eric Ries. It represents an iterative and systematic approach to developing and growing a startup or innovative project. This process prioritizes rapid experimentation, data-driven decision-making, and continuous validation of hypotheses. It consists of three interconnected phases: Build, Measure, and Learn.
Benefits:
- Efficiency: The Build-Measure-Learn process encourages the creation of a Minimum Viable Product (MVP), which helps startups avoid building elaborate products or services that may not find a market fit. This efficiency conserves resources and minimizes waste.
- Risk Mitigation: By releasing an MVP and gathering real-world data early in the development process, startups can identify and address issues, reducing the risk of investing significant time and resources into an unviable idea.
- Customer-Centricity: This process places a strong emphasis on understanding customer needs and behaviors. By continuously collecting and analyzing data, startups can tailor their products or strategies to meet customer expectations more effectively.
- Iterative Improvement: The iterative nature of Build-Measure-Learn allows for rapid adjustments and refinements based on feedback and insights. Startups can pivot (make significant changes) or persevere (build upon what works) with greater confidence.
- Innovation: It fosters a culture of innovation and experimentation within the organization, as teams are encouraged to explore new ideas and adapt to changing market conditions.
[To download this poster, visit: https://www.oeconsulting.com.sg/training-presentations]
In the dynamic world of marketing, understanding the intricacies of consumer behavior and crafting effective strategies to engage potential customers is paramount. One such invaluable framework that has stood the test of time is the AIDA model. AIDA, which stands for Attention, Interest, Desire, and Action, serves as a foundational cornerstone in the art and science of marketing.
Defining AIDA:
AIDA represents a carefully structured sequence of stages that individuals traverse on their journey from being unaware of a product or service to becoming active customers. Here's a break down each element:
- Attention: This is the inception stage where marketers strive to capture the fleeting attention of their target audience. It's about creating a spark, a momentary pause, amidst the cacophony of information bombarding consumers daily.
- Interest: Once attention is secured, marketers delve deeper into engaging the audience. They strive to nurture this initial curiosity into genuine interest by providing relevant information and compelling narratives.
- Desire: Building upon interest, the desire stage aims to stoke the flames of want within potential customers. Here, marketers employ persuasive techniques to showcase how their product or service can make a tangible and positive impact on the lives of consumers.
- Action: The culmination of the AIDA journey is the action stage. At this point, marketers leverage the accumulated attention, interest, and desire to prompt a specific action from the consumer--typically, making a purchase or taking a significant step towards a brand or product.
Benefits of the AIDA Model:
The AIDA model offers several benefits to marketers and businesses:
- Clarity: It provides a clear and structured framework for understanding the customer journey, allowing marketers to align their efforts accordingly.
- Segmentation: AIDA enables marketers to tailor their messaging to different stages of the funnel, ensuring relevance at every point in the customer's decision-making process.
- Measurability: By identifying which stage of the funnel needs improvement, marketers can measure the effectiveness of their campaigns and make data-driven adjustments.
[Note: To download this poster, visit:
https://www.oeconsulting.com.sg/training-presentations]
One-Point Lessons stand as a cornerstone activity within an Autonomous Maintenance (AM) program, a vital component of Total Productive Maintenance (TPM). These concise, self-study guides embody the spirit of continuous improvement on the shopfloor. At their core, One-Point Lessons are designed to transfer essential knowledge and skills among team members, enabling them to become autonomous problem-solvers and proactive contributors to operational excellence.
However, common mistakes can hinder their effectiveness. Three key errors to avoid include:
1. Insufficient Clarity: Ensuring that the lesson's purpose and content are crystal clear is essential, as unclear lessons can lead to confusion among learners.
2. Information Overload: Overwhelming the audience with excessive data can dilute the lesson's impact and hinder effective learning.
3. Lack of Adaptability: Customizing lessons to address specific workplace needs is crucial. Using generic content without personalization reduces the relevance and effectiveness of the lesson.
What Is a One-Point Lesson?
A One-Point Lesson is a compact, 5-10 minute learning resource meticulously created by your very own team members. It focuses intensely on a single facet of equipment, machinery, or work processes. These lessons are crafted to offer clarity and simplicity, ensuring that every learner grasps the essential insights required to excel in their roles.
Purposes of One-Point Lesson:
One-Point Lessons serve three fundamental purposes within the context of Total Productive Maintenance (TPM) and Autonomous Maintenance (AM) programs:
- First, they are invaluable tools for sharpening equipment-related knowledge and skills among team members, bridging knowledge gaps, and ensuring that everyone possesses the essential know-how needed for daily production tasks.
- Second, One-Point Lessons provide a means to efficiently communicate critical information when it is most needed, enabling proactive problem-solving and reducing downtime.
- Finally, these lessons play a pivotal role in enhancing the overall performance of the entire team, fostering a culture of continuous improvement and driving excellence on the shopfloor.
The One-Point Lessons Poster include the following:
1. What is a One-Point Lesson?
2. Three Purposes of One-Point Lessons.
3. Three Categories of One-Point Lessons.
4. How to Prepare a One-Point Lesson.
5. Tips for Writing Effective Lessons.
[To download this poster, visit: https://www.oeconsulting.com.sg/training-presentations]
The 4Ms, also known as Man, Method, Machine, and Material, are a systematic framework used in process analysis and improvement across various industries. These four critical elements provide a structured approach to understanding, evaluating, and optimizing processes within an organization.
Definition of the 4Ms:
- Man: This represents the human element involved in a process or task. It encompasses the skills, knowledge, training, and experience of individuals performing the work.
- Method: Method refers to the procedures, techniques, and processes used to complete a task or achieve a specific goal. It examines how work is organized and executed.
- Machine: Machine includes the equipment, tools, technology, and machinery used in a process. This category covers both hardware and software components essential to the operation.
- Material: Material involves the raw materials, components, and resources required to produce a product or deliver a service. It also considers the quality and availability of materials.
The 4M Framework poster is available in two distinct themes: a vibrant color scheme and a professional monochrome version. In both formats, the poster comes in a convenient PDF as well as an editable PPTX format, enabling effortless printing on A3/A4-sized paper from standard office copier machines. This versatile resource can be prominently displayed on employee workstations or distributed alongside problem solving training materials.
Furthermore, the 4M Framework poster is an ideal supplement to Lean-related training presentations. It serves as a valuable takeaway, summarizing the core principles of problem solving and root cause analysis and reinforcing the key takeaways from your training.
[To download this poster, visit: https://www.oeconsulting.com.sg/training-presentations]
Hoshin Planning, also known as Hoshin Kanri or Policy Deployment, is a strategic management methodology that empowers organizations to set and achieve their annual goals collaboratively. It involves the alignment of objectives across departments, emphasizing both process improvements and desired outcomes. Senior management leads the development of these goals in consultation with their subordinates, fostering a culture of shared vision and accountability.
Hoshin Planning offers a comprehensive approach to strategic management that yields several key benefits. It ensures strategic alignment throughout the organization, enhances focus on critical objectives, fosters a culture of accountability, promotes continuous improvement, and maintains transparent monitoring of progress. This methodology also encourages learning and growth through the evaluation of successes and failures, eliminates inefficiencies, and ultimately enhances organizational efficiency and effectiveness. This poster serves as a visual reminder of the Hoshin Planning process and the valuable benefits it brings to organizations seeking strategic alignment and sustained improvement.
The Four Phases of Hoshin Planning poster is available in two distinct themes: a vibrant color scheme and a professional monochrome version. In both formats, the poster comes in a convenient PDF as well as an editable PPTX format, enabling effortless printing on A3/A4-sized paper from standard office copier machines. This versatile resource can be prominently displayed on employee workstations or distributed alongside Hoshin Planning training materials.
Furthermore, the Hoshin Planning poster is an ideal supplement to Lean-related training presentations. It serves as a valuable takeaway, summarizing the core principles of Hoshin Planning and reinforcing the key takeaways from your training.
[To download this presentation, visit: https://www.oeconsulting.com.sg/training-presentations]
In today's competitive business landscape, customer-centricity stands as a pivotal strategy that organizations must adopt to thrive. This presentation delves into the core principles, mindset shifts, methods, and tools required to create a customer-centric culture that redefines how businesses interact with their most valuable asset - the customer. It guides participants through key stages, including:
- Introduction & Key Concepts: Unveiling the essence of customer-centricity, participants gain insights into its principles and its role as a driver for loyalty, advocacy, and market leadership. Understanding its alignment with organizational goals fosters a holistic perspective.
- Mindsets of Customer-Centricity: Shifting focus to the role of mindsets, participants explore how mindsets like empathy, customer advocacy, and adaptability empower teams to perceive challenges from a customer perspective. Contrasting traditional thinking with customer-centric approaches clarifies their impact on decisions and interactions.
- Methods & Tools: Equipping participants with essential tools for effective implementation, the presentation covers a range of approaches, from surveys and data analytics to Net Promoter Score (NPS) and customer journey mapping. Attendees grasp how these tools gather insights, identify pain points, and guide strategic enhancements.
- Design Thinking: Highlighting design thinking's intersection with customer-centricity, participants delve into empathy-driven innovation, ideation, and problem-solving.
- Evaluating & Improving Initiatives: Participants are guided through the final phase of evaluating and enhancing customer-centric initiatives. Measuring customer satisfaction, exploring continuous improvement frameworks, and strategies for employee engagement collectively elevate customer-centric culture and practices.
This presentation is thoughtfully designed to cater to a diverse audience, making it an ideal educational resource for a wide spectrum of individuals. Whether you're new to the concept of customer-centricity or an experienced practitioner seeking innovative approaches, this presentation provides valuable insights and best practices to strengthen and enhance customer-centric strategies within your organization.
LEARNING OBJECTIVES
1. Understand the fundamental principles and importance of customer-centricity.
2. Adopt customer-centric mindsets to drive business success.
3. Apply various methods and tools to implement customer-centric strategies.
4. Evaluate and improve customer-centric initiatives in your organization.
CONTENTS
1. Introduction and Key Concepts of Customer-Centricity.
2. Mindset of Customer-Centricity.
3. Methods and Tools for Customer-Centricity.
4. Design Thinking for Customer-Centricity.
5. Evaluating and Improving Customer-Centric Initiatives.
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2. ยฉ Operational Excellence Consulting
LEARNING OBJECTIVES
2
Understand the critical
role of identifying root
causes in effective
problem-solving.
Learn to prioritize root
causes using Pareto
Charts for impactful
solutions.
Apply 5 Whys and
Cause & Effect
Diagram for practical
root cause analysis.
Recognize common
pitfalls and strategies
for overcoming them.
NOTE: This is a PARTIAL PREVIEW.
To download the complete presentation, please
visit: https://www.oeconsulting.com.sg
3. ยฉ Operational Excellence Consulting
CONTENTS
3
01 INTRODUCTION TO ROOT
CAUSE ANALYSIS
02 OVERVIEW OF PROBLEM
SOLVING
03 5 WHYS
04
CAUSE & EFFECT
DIAGRAM
05
ROOT CAUSE
PRIORITIZATION
06
EFFECTIVE RCA
PRACTICES
4. ยฉ Operational Excellence Consulting
INTRODUCTION TO ROOT CAUSE
ANALYSIS
โ Root Cause Analysis (RCA) is a
technique that helps guide people to
discover and understand the initiating
cause(s) of a problem, with the goal of
determining missing or inadequately
applied controls that will prevent
recurrence.
4
5. ยฉ Operational Excellence Consulting
ROOT CAUSE ANALYSIS (RCA): BRIEF DEFINITION
5
Root Cause Analysis (RCA) is a systematic approach
used to identify the underlying, fundamental reasons
for problems or issues within a process or system. It
goes beyond addressing surface-level symptoms,
aiming to discover the primary causes to implement
effective and sustainable solutions.
6. ยฉ Operational Excellence Consulting
WHAT RCA IS NOT
6
Depth of Analysis
Not superficial; delves
into deeper issues.
Blame Avoidance
Not a blame game;
focuses on systemic
understanding.
Quick Fix Myth
Not a quick fix; requires
systematic analysis.
Pattern Recognition
Not isolated incident
investigation; looks for
patterns.
Specialized Approach
Not a routine problem-
solving substitute;
specialized approach.
Core Issue Focus
Not about addressing
only visible symptoms;
targets core issues.
7. ยฉ Operational Excellence Consulting
ROOT CAUSE โ THE โEVIL AT
THE BOTTOMโ
7
The root cause is the โevil at the
bottomโ that sets in motion the
entire cause-and-effect chain
causing the problem(s).
Deeper-level cause
First-level cause
Symptom
The deepest-level
cause of a
problem is called
the root cause.
Root
Cause
Visible Problem
8. ยฉ Operational Excellence Consulting
RELATIONSHIP OF PROBLEMS, SYMPTOMS AND CAUSES
SYMPTOMS
ยง Result or outcome of the problem
ยง What you see as a problem
(Obvious)
ROOT CAUSES
ยง System below the surface, bringing
about the problem (Not obvious)
SYMPTOMS
CAUSES
PROBLEM
ยง Gap from goal or standard
PROBLEM
Infection
Donโt feel well
Aches and fever
8
ILLUSTRATIVE
9. ยฉ Operational Excellence Consulting
PROBLEM SYMPTOMS vs. ROOT CAUSES
9
PROBLEM
(Reduced Productivity)
ROOT CAUSES
(Scrap & Rework)
QUALITY
ISSUE
CAUSES
AS A RESULT OF THE
PROBLEM
SYMPTOMS
(Increased Cost, Poor
Customer Service)
10. ยฉ Operational Excellence Consulting
โ Understanding Events: RCA
identifies what, how, and why
events or failures occur.
โ Underlying Causes: Recognizes
underlying, reasonably identifiable
causes controllable by
management.
WHY ROOT CAUSE ANALYSIS?
โ Importance of Causes: Highlights
that not all causes are equally
important.
โ Effective Solutions: Pinpointing
root causes enables the
specification of corrective and
preventive measures for desired
outcomes.
10
11. ยฉ Operational Excellence Consulting
โ
When we fail to grasp the
systemic source of problems,
we are left to โpush onโ
symptoms rather than
eliminate underlying causes.โ
PETER SENGE
11
The Fifth Discipline
12. ยฉ Operational Excellence Consulting
PRINCIPLES OF ROOT CAUSE ANALYSIS
12
Systems Thinking
Approach
Employ a holistic
perspective,
considering
interactions and
relationships within
the system.
Prevention of
Recurrence
Focus on identifying
and addressing root
causes to prevent the
recurrence of issues.
Pareto Principle
Prioritize efforts by
addressing the vital
few factors that
contribute the most
to a problem.
Employee
Engagement
Involve and empower
employees in the
analysis process for
valuable insights.
Continuous
Improvement
Embrace an ongoing
commitment to
enhance processes
and outcomes
systematically.
13. ยฉ Operational Excellence Consulting
APPLICATIONS OF ROOT CAUSE ANALYSIS
13
Examine issues
related to customer
complaints and
dissatisfaction.
Analyze the root
causes of waste
within any
organization.
Uncover the
underlying causes of
financial
discrepancies or
losses.
Investigate delays in
project timelines and
deadlines.
Uncover the reasons
behind defects in
manufacturing lines.
Identify the causes of
accidents and health
incidents.
Determine the
causes of product
returns in retail
shops.
Investigate failures in
engineering or
maintenance works.
14. ยฉ Operational Excellence Consulting
โ
You canโt solve a
problem on the same
level that it was created.
You have to rise above it
to the next level.โ
ALBERT EINSTEIN
14
15. ยฉ Operational Excellence Consulting
PROBLEM SOLVING FUNNEL
15
Source: Adapted from Dennis
Breakdown
Go See
Grasp the situation
ยง Actual vs. standard
ยง Actual vs. ideal
Point of cause
ยง Time and place where
events cause abnormality
5 Why
Analysis Why?
Root cause
Countermeasures
Big vague concern
16. ยฉ Operational Excellence Consulting
5 WHYS: PURPOSES
16
Problem Solving
Systematically identify
and address the root
cause of issues.
Continuous
Improvement
Support ongoing
improvement efforts by
addressing core
problems.
Root Cause
Analysis
Uncover the
fundamental reasons
behind a problem.
17. ยฉ Operational Excellence Consulting
EXAMPLE 1: 5 WHYS ANALYSIS
17
Symptom: The machine stopped!
Causes:
2. The shaft wore down and seized up
3. Metal cutting chips penetrated the area
4. Chips passed through the lubrication system
5. There was no strainer on the inlet pipe from the tank
1. The circuit overload tripped
1st Why
2nd Why
3rd Why
4th Why
5th Why
ILLUSTRATIVE
18. ยฉ Operational Excellence Consulting
EXAMPLE 3: 5 WHYS ANALYSIS
18
Late Pack Change
Technical Problem
MRP Parameter
Wrong
Short Lead
Time Order
Printing Problem
Wrong Specification
Production Problem
Storage / Handling
Problem
Late Order
from Supplier
Schedule Error
Documentation Error
Damaged Packs
QC Hold
Late Delivery
from Supplier
LATE DELIVERY
TO CUSTOMER
Production
Problem
WHY?
WHY?
WHY?
WHY?
WHY?
WHY?
WHY?
WHY?
KEEP ON ASKING WHY?
ILLUSTRATIVE
Horizontal Tree Diagram
19. ยฉ Operational Excellence Consulting
โ Clearly articulate the problem to
address with the โ5 Whysโ
โ Repeatedly ask โWhyโ to uncover
deeper causes of the issue
โ Aim to identify the fundamental,
root causes, not just symptoms
5 WHYS: PRACTICAL TIPS
โ Foster open dialogue to explore
various perspectives
โ Record answers systematically to
trace the cause-and-effect chain
โ Stop the questioning process once
the root cause is identified
19
20. ยฉ Operational Excellence Consulting 20
CAUSE & EFFECT DIAGRAM: WHEN TO USE
Quality
Improvement
Projects
In quality control
initiatives to enhance
processes.
Team
Brainstorming
Sessions
During team sessions to
explore and analyze
issues collaboratively.
Root Cause
Analysis
When investigating and
addressing the root
causes of a problem.
21. ยฉ Operational Excellence Consulting
CAUSE & EFFECT DIAGRAM (MANUFACTURING)
21
EFFECT
CAUSES
S
u
b
-
c
a
u
s
e
Cause
Machines
Measurements Materials
Methods
Environment
Manpower
Problem
Statement
22. ยฉ Operational Excellence Consulting
HIGH
SCRAP OF
BARCODE
LABELS
MAN MACHINE
MATERIAL METHOD
Handling
Wrinkled
Torn
Improper
training
Machine
Breakdown
Ineffective
adhesive
Illegible
Smear
Printwheel Dirty
Worn Ribbon
Design of label
Damage
Poor printing
Improper storage
Wrong orientation
Process changes
Improper storage
Size of label
Process changes
EXAMPLE 2: CAUSE AND EFFECT DIAGRAM FOR โHIGH SCRAP OF
BARCODE LABELSโ ILLUSTRATIVE
23. ACTION!
ยฉ Operational Excellence Consulting
1. In your groups, leverage the Cause & Effect Diagram
to dissect the causes of a recent workplace challenge.
2. Pinpoint the three most likely root causes.
3. Afterwards, present and discuss your analysis with the
class.
ACTIVITY: ROOT CAUSE ANALYSIS
23
Time: 20 mins
24. ยฉ Operational Excellence Consulting
PARETO CHART: PURPOSES
24
Visualize
Contributions
Visually represent the
contributions of various
factors to a problem.
Identify Critical
Areas
Identify critical areas for
improvement in a
process.
Issue Prioritization
Prioritize and focus
efforts on the most
significant issues.
25. ยฉ Operational Excellence Consulting
EXAMPLE 2: COMPARING โBEFOREโ AND โAFTERโ RESULTS
25
ILLUSTRATIVE
Before:
Jan-Jun 2021
Errors Made on Faxed Orders
After:
Jul-Dec 2021
20
40
60
80
100
120
0
Missing
Information
Wrong Product
Information
Unreadable Wrong Billing
Information
PO and Order
Form donโt Match
Other
Count
Error Type
26. ยฉ Operational Excellence Consulting
1. Begin RCA by assessing the
impact on organizational goals for
a focused problem definition.
2. Shift the focus of RCA from
analysis to proactive problem
elimination.
3. Avoid blame; investigate how
problems arise instead of
identifying individuals responsible.
EFFECTIVE RCA PRACTICES
4. Consider broader categories like
resource shortages and adopt a
systems thinking approach.
5. Ensure RCA involves diverse
perspectives; avoid bias and
include people from different
functions.
6. Use 5 Whys judiciously; if the
cause is unknown, it may not lead
to meaningful answers.
26
27. ยฉ Operational Excellence Consulting
โ
If you do not change
direction, you may end up
where you are heading.โ
LAO TZU
27
28. ยฉ Operational Excellence Consulting
Operational Excellence Consulting is a
management training and consulting firm
that assists organizations in improving
business performance and effectiveness.
Based in Singapore, the firmโs mission is to
create business value for organizations
through innovative design and operational
excellence management training and
consulting solutions. For more information,
please visit www.oeconsulting.com.sg
ABOUT OPERATIONAL EXCELLENCE CONSULTING