SlideShare a Scribd company logo
5 STEPS OF
PROBLEM SOLVING
A Systematic Approach to Solutions
© Operational Excellence Consulting. All rights reserved.
© Operational Excellence Consulting
LEARNING OBJECTIVES
2
Acquire knowledge of
key concepts and
principles in PDCA
problem solving.
Familiarize with the five-
step problem-solving
process and tools.
Understand team
dynamics and define
roles within the problem-
solving team.
Discover key strategies
for successful problem-
solving.
NOTE: This is a PARTIAL PREVIEW.
To download the complete presentation, please
visit: https://www.oeconsulting.com.sg
© Operational Excellence Consulting
CONTENTS
3
01 KEY CONCEPTS &
PRINCIPLES
02 PROBLEM SOLVING
TEAMS & ROLES
03
5 STEPS OF
PROBLEM SOLVING
04
PROBLEM SOLVING &
VISUALIZATION TOOLS
05
PRACTICAL TIPS FOR
SUCCESS
© Operational Excellence Consulting
Problems are often perceived differently
by different people.
4
THE BLIND MEN AND THE ELEPHANT
It’s a
snake!
It’s a
wall!
It’s a
rope!
It’s a
fan!
It’s a
tree!
It’s a
spear!
Image: Mythgyaan
Problems are often perceived differently
by different people.
© Operational Excellence Consulting
THE MINDSET OF A TRADITIONAL PROBLEM SOLVER
5
“I have the
solution; other
ideas won’t
work.”
“Who will get
the credit?”
“Why bother
investigating? It’s probably
not that important.”
“Which problem
solving process
should I use?”
“I can’t solve
the problem
alone!”
“This problem is
too big to solve;
there’s no hope.”
© Operational Excellence Consulting
WHAT IS A PROBLEM?
A problem is a deviation from a standard, i.e., a difference between
what should be happening and what is actually happening.
Standard – what should
be happening
Current situation – what is
actually happening
Gap = Problem
6
© Operational Excellence Consulting
WHAT IS PROBLEM SOLVING?
● Problem-solving is the
elimination of the cause of a
nonconformity, potential
nonconformity or other
undesirable condition in order
to prevent its occurrence or
recurrence.
7
© Operational Excellence Consulting
PROBLEM SOLVING FUNNEL
8
Source: Adapted from Dennis
Breakdown
Go See
Grasp the situation
§ Actual vs. standard
§ Actual vs. ideal
Point of cause
§ Time and place where
events cause abnormality
5 Why
Analysis Why?
Root cause
Countermeasures
Big vague concern
© Operational Excellence Consulting
BENEFITS OF PROBLEM SOLVING
9
Improved customer
satisfaction
Improved culture of
innovation
Increased
profitability
Increased efficiency
Lower costs Faster delivery time
Improved
employee morale
Increased market
share
© Operational Excellence Consulting
PDCA CONCEPT
10
● PDCA stands for Plan-Do-Check-Act,
a four-step problem-solving
methodology
● It follows a continuous cycle of
improvement
● Emphasizes iterative refinement for
better outcomes
The
PDCA
Cycle
© Operational Excellence Consulting
THE PDCA CYCLE IS THE ENGINE OF CONTINUOUS IMPROVEMENT
11
Consolidation
through
Standardization
Quality
Improvement
P
D
C
A
P
D
C
A
Current
Standard
New
Standard
Time
Continuous
Improvement
© Operational Excellence Consulting
PDCA PROBLEM SOLVING: PHASE DESCRIPTIONS
12
PLAN:
Plan lays the foundation.
Define the issue, dig into root
causes, and strategically
plan countermeasures for
effective solutions.
DO:
Do is action. Implement the
planned solutions, execute
the countermeasures
developed in the Plan phase,
and make practical changes
to solve the problem.
ACT:
Act takes necessary
actions for continuous
improvement and future
problem prevention,
creating a dynamic loop
of assessment and
adjustment.
CHECK:
Check evaluates the
results. Measure outcomes,
gather feedback, and
assess if the problem is
adequately addressed.
PDCA
Problem
Solving
Process
© Operational Excellence Consulting
ALIGNING THE PDCA CYCLE WITH THE 5-STEP PROBLEM-SOLVING
PROCESS
13
1
2
3
4
5
Define the Problem
Analyze Root Cause
Develop Countermeasures
Implement Solutions
Evaluate & Follow-up
PLAN
CHECK & ACT
DO
© Operational Excellence Consulting 14
5 STEPS OF PROBLEM SOLVING PROCESS MODEL
© Operational Excellence Consulting 15
CONCEPT OF PROBLEM SOLVING TEAMS
A Problem Solving Team is a group of employees
performing similar or related tasks, who get
together on a regular basis, to discuss a topic or
theme affecting their work or workplace.
© Operational Excellence Consulting
● People take interest and pride in their
work
● Shared decision-making process
● Development of individual capabilities
● Creating a cordial atmosphere in the
workplace
● Benefits both management and staff
© Operational Excellence Consulting. All rights reserved. 16
16
PHILOSOPHY OF PROBLEM
SOLVING TEAM
© Operational Excellence Consulting
© Operational Excellence Consulting. All rights reserved.
FUNDAMENTALS OF PROBLEM
SOLVING ACTIVITIES
● Group based
● Participation by all members
● Continuous process
● Application of problem-solving (“QC”)
tools
● Projects/themes are related to the work
or the workplace
17
© Operational Excellence Consulting
● Productivity
● Quality
● Cost
● Delivery
● Housekeeping
● Safety
● Service
TOPICS DISCUSSED BY PROBLEM SOLVING TEAMS
18
© Operational Excellence Consulting
THE PROBLEM-SOLVING STRUCTURE PARALLELS THE FORMAL
ORGANIZATIONAL STRUCTURE
19
CEO
Division
Managers
Department
Managers
Supervisors
Frontliners
Structure of a Company Structure of Problem Solving Activities
Members
Secretariat
Facilitators
Leaders
Steering
Committee
© Operational Excellence Consulting
PROBLEM SOLVING – ORGANIZATIONAL ROLES
20
Role Description
Facilitator Is a manager or executive who motivates, helps, trains and guides
Problem Solving leaders and members.
Team Leader Guides and leads the Problem Solving team.
Team Member Is a member who together with colleagues form the Problem Solving
team.
© Operational Excellence Consulting
“
W. EDWARDS DEMING
21
85% of the reasons for failure
to meet customer expectations
are related to deficiencies in
systems and processes…
rather than the employee.”
© Operational Excellence Consulting
STEP 1: DEFINE THE PROBLEM
22
● Clearly identify and articulate the issue
or challenge at hand.
● This step involves understanding the
symptoms, determining the scope of
the problem, and setting a clear
objective for the problem-solving
process.
© Operational Excellence Consulting
STEP 1: DEFINE THE PROBLEM
23
PURPOSE:
To articulate and clarify the issue at hand, providing a
clear understanding of the problem’s scope and
impact.
© Operational Excellence Consulting 24
STEP 1: DEFINE THE PROBLEM
Determine
Scope
Set Objective
Articulate The
Issue
© Operational Excellence Consulting
ARTICULATE THE ISSUE
25
Communicate
Nature Clearly
Clearly and succinctly
communicate the issue's
nature.
Use Common
Language
Use easily
comprehensible
language for diverse
audiences.
Express Problem
Clearly
Ensure straightforward
expression, avoiding
unnecessary complexity.
© Operational Excellence Consulting
EXAMPLE: IDENTIFYING THE SPECIFIC PROBLEM
26
ILLUSTRATIVE
Source: Adapted from Sobek & Smalley
1. Corporate Goals 2023
§ Increase global market share
§ Improve quality and service
§ Increase corporate profits
2. Manufacturing Goals 2023
§ Reduce cost by 5%
§ Reduce scrap by 15%
§ Improve productivity by 7%
§ Improve HSE index by 10%
3.2
2.6
2.7
3
2
1
2.3%
Goal
Not meeting
goal for 2023!
2021 2022 2023
(YTD)
Overall
Scrap %
© Operational Excellence Consulting
EXAMPLES OF PROBLEM STATEMENTS
27
Customers in the Northern region are
dissatisfied with the ordering service. Errors
have increased by 23% during the last 3
months.
The unexpected downtime in our
manufacturing line has led to a 15%
decrease in production output.
Recurring outages, reaching a 25%
occurrence in recent instances, negatively
impact customer satisfaction.
Since the rationalization of the patient
registration services, complaints of long
waiting times have increased by 35%.
© Operational Excellence Consulting
EXAMPLE: ESTABLISHING THE TARGET
28
By December 2024:
§ Reduce scrap in rough grinding from
3.7% to less than 2%.
§ Reduce scrap in final grinding from
8.7% to less than 2%.
8.7
2.0
3.7
8
4
2
Final
grind
Rough
grind
Target
level
%
7
3
1
5
6
Grinding Machine Scrap
Gap from target
ILLUSTRATIVE
Source: Adapted from Sobek & Smalley
ACTION!
© Operational Excellence Consulting
Instructions:
1. Brainstorming Session: Identify up to 5 workplace problems
affecting daily operations or team productivity.
2. Define Selection Criteria: Establish criteria for selecting a
problem (e.g., relevance, impact, feasibility).
3. Problem Selection: Choose one problem collectively based on
the defined criteria.
4. Problem Statement: Clearly define the problem statement for
the selected issue.
ACTIVITY: PROBLEM STATEMENT
29
Time: 10 mins
© Operational Excellence Consulting
CAUSE & EFFECT DIAGRAM: PURPOSES
30
Visualize
Relationships
Visually represent the
relationships between
causes and effects.
Problem Solving
Support collaborative
problem-solving and
analysis.
Identify Causes
Systematically identify
potential causes of a
specific issue.
© Operational Excellence Consulting
RELATIONSHIP OF PROBLEMS, SYMPTOMS AND CAUSES
SYMPTOMS
§ Result or outcome of the problem
§ What you see as a problem
(Obvious)
ROOT CAUSES
§ System below the surface, bringing
about the problem (Not obvious)
SYMPTOMS
CAUSES
PROBLEM
§ Gap from goal or standard
PROBLEM
Infection
Don’t feel well
Aches and fever
31
Alternate Illustration ILLUSTRATIVE
© Operational Excellence Consulting
EXAMPLE: IDENTIFYING ROOT CAUSES USING THE 5 WHYS ANALYSIS
32
Symptom: The machine stopped!
Causes:
2. The shaft wore down and seized up
3. Metal cutting chips penetrated the area
4. Chips passed through the lubrication system
5. There was no strainer on the inlet pipe from the tank
1. The circuit overload tripped
1st Why
2nd Why
3rd Why
4th Why
5th Why
ILLUSTRATIVE
© Operational Excellence Consulting
“
DR. KAORU ISHUKAWA
33
As much as 95% of quality
related problems in the
factory can be solved with
seven fundamental
quantitative tools.”
© Operational Excellence Consulting
WHERE ARE THE TOOLS USED IN PDCA PROBLEM SOLVING?
34
Phase Problem Solving Steps Applicable Tools
PLAN
1. Select the Theme
Brainstorming / Matrix Diagram / Selection Criteria / Team
Consensus
2. Plan the Schedule Gantt Chart
3. Grasp the Present Situation
Data Collection / Stratification / Flowcharting / Pie Chart / Check
Sheet / Pareto Diagram / Bar Chart / Histogram
4. Set the Target Pareto Analysis / Conduct Experiments / Check Past Trends
5. Analyze the Cause & Identify
Corrective Action
Brainstorming / Cause & Effect Diagram / 5 Whys / Tree Diagram /
Control Chart / Scatter Diagram / Alternative Solutions
DO 6. Implement Corrective Action Arrow Diagram / Process Flowchart / Pictures / Diagrams
CHECK 7. Evaluate the Result
Collect New Data / Check Sheet / Pareto Comparison / Bar Chart
Comparison / Radar Chart / Target Variance
ACT 8. Standardize & Follow Up
In the standardization plan, document the new procedures. Display
on notice board or intranet or conduct briefings.
Show the follow-up actions using the PDPC.
© Operational Excellence Consulting
EXAMPLE 2: STRATIFICATION BY MACHINE
35
0
5
10
15
20
25
30
35
40
1 2 3 4 5 6
Machine A
Machine B
Machine C
Defect
Quantity
Month
© Operational Excellence Consulting
EXAMPLE: COMPARING 5S PERFORMANCE
36
0
5
10
15
20
25
30
35
Sort
Set In Order
Shine
Standardize
Sustain
Area A
Area B
ILLUSTRATIVE
© Operational Excellence Consulting
PARETO’S PRINCIPLE (80/20 RULE)
Examples:
● 80% of your net income comes from
20% of your customers
● 80% of your sales are generated by
20% of your products
● 80% of your emotions are created by
20% of your thoughts
● 80% of your work results from 20% of
your effort
37
Effort Result
20%
20%
80%
80%
Important Not Important
© Operational Excellence Consulting
EXAMPLE: PARETO CHART
38
Wrong
Toppings
Pizza
Cold
Pizza
Late
Wrong
Crust
Tastes
Bad
Forgot
Breadstic
ks
Driver
Had No
Change
Smashed
in Box
Wrong
Price
Driver
Rude
All other
Quantity 29 25 22 13 10 7 4 3 2 1 2
Cum % 25% 46% 64% 75% 84% 90% 93% 96% 97% 98% 100%
% of Total 25% 21% 19% 11% 8% 6% 3% 3% 2% 1% 2%
0%
20%
40%
60%
80%
100%
120%
-
5
10
15
20
25
30
35
Cumulative
Percent
Occurrences
Pareto Chart of Pizza Defects
© Operational Excellence Consulting
HIGH
SCRAP OF
BARCODE
LABELS
MAN MACHINE
MATERIAL METHOD
Handling
Wrinkled
Torn
Improper
training
Machine
Breakdown
Ineffective
adhesive
Illegible
Smear
Printwheel Dirty
Worn Ribbon
Design of label
Damage
Poor printing
Improper storage
Wrong orientation
Process changes
Improper storage
Size of label
Process changes
EXAMPLE 1: CAUSE AND EFFECT DIAGRAM FOR “HIGH SCRAP OF
BARCODE LABELS” ILLUSTRATIVE
© Operational Excellence Consulting
Operational Excellence Consulting is a
management training and consulting firm
that assists organizations in improving
business performance and effectiveness.
Based in Singapore, the firm’s mission is to
create business value for organizations
through innovative design and operational
excellence management training and
consulting solutions. For more information,
please visit www.oeconsulting.com.sg
ABOUT OPERATIONAL EXCELLENCE CONSULTING

More Related Content

What's hot

Why why analysis
Why why analysisWhy why analysis
Dmaic
DmaicDmaic
Dmaic
scottri
 
Root cause analysis by: ICG Team
Root cause analysis by: ICG TeamRoot cause analysis by: ICG Team
Root cause analysis by: ICG Team
Innovation Centric Group
 
Advanced problems solving using A3 Report - January 2017
Advanced problems solving using A3 Report - January 2017Advanced problems solving using A3 Report - January 2017
Advanced problems solving using A3 Report - January 2017
W3 Group Canada Inc.
 
5 why analysis training presentaion
5 why analysis training presentaion5 why analysis training presentaion
5 why analysis training presentaion
Dharmesh Panchal
 
Presentation On G8D
Presentation On G8DPresentation On G8D
Presentation On G8D
RRChandran
 
Root Cause And Corrective Action Workshop Cinci Asq 2009
Root Cause And Corrective Action Workshop  Cinci Asq 2009Root Cause And Corrective Action Workshop  Cinci Asq 2009
Root Cause And Corrective Action Workshop Cinci Asq 2009
roycohen
 
Root Cause Analysis By Deepak
Root Cause Analysis By DeepakRoot Cause Analysis By Deepak
Root Cause Analysis By Deepak
DEEPAK SAHOO
 
WEBINAR: Introduction to DMAIC
WEBINAR: Introduction to DMAICWEBINAR: Introduction to DMAIC
WEBINAR: Introduction to DMAIC
GoLeanSixSigma.com
 
Overview of Training Within Industry (TWI) by Operational Excellence Consulting
Overview of Training Within Industry (TWI) by Operational Excellence ConsultingOverview of Training Within Industry (TWI) by Operational Excellence Consulting
Overview of Training Within Industry (TWI) by Operational Excellence Consulting
Operational Excellence Consulting
 
Introduction to Root Cause Analysis
Introduction to Root Cause AnalysisIntroduction to Root Cause Analysis
Introduction to Root Cause Analysis
Carmel Khan
 
8D Problem Solving Report Template with Guidance
8D Problem Solving Report Template with Guidance8D Problem Solving Report Template with Guidance
8D Problem Solving Report Template with Guidance
Siu Wai Au, MBB, ASQ CSSBB, CMQ/OE, CQA, LBC, PMP®
 
Kaizen Philosophy
Kaizen PhilosophyKaizen Philosophy
Root Cause Analysis (RCA)
Root Cause Analysis (RCA)Root Cause Analysis (RCA)
Root Cause Analysis (RCA)
Operational Excellence Consulting
 
Lean Office by Operational Excellence Consulting
Lean Office by Operational Excellence ConsultingLean Office by Operational Excellence Consulting
Lean Office by Operational Excellence Consulting
Operational Excellence Consulting
 
Root Cause Analysis Presentation
Root Cause Analysis PresentationRoot Cause Analysis Presentation
#8 Root Cause Analysis
#8 Root Cause Analysis#8 Root Cause Analysis
#8 Root Cause Analysis
suman_purumandla
 
Root Cause Analysis
Root Cause AnalysisRoot Cause Analysis
Root Cause Analysis
gatelyw396
 
5-Why Training
5-Why Training5-Why Training
5-Why Training
Ranita Kaur
 
8D Problem Solving (Oshkosh).pdf
8D Problem Solving (Oshkosh).pdf8D Problem Solving (Oshkosh).pdf
8D Problem Solving (Oshkosh).pdf
Pars Six Sigma Excellence
 

What's hot (20)

Why why analysis
Why why analysisWhy why analysis
Why why analysis
 
Dmaic
DmaicDmaic
Dmaic
 
Root cause analysis by: ICG Team
Root cause analysis by: ICG TeamRoot cause analysis by: ICG Team
Root cause analysis by: ICG Team
 
Advanced problems solving using A3 Report - January 2017
Advanced problems solving using A3 Report - January 2017Advanced problems solving using A3 Report - January 2017
Advanced problems solving using A3 Report - January 2017
 
5 why analysis training presentaion
5 why analysis training presentaion5 why analysis training presentaion
5 why analysis training presentaion
 
Presentation On G8D
Presentation On G8DPresentation On G8D
Presentation On G8D
 
Root Cause And Corrective Action Workshop Cinci Asq 2009
Root Cause And Corrective Action Workshop  Cinci Asq 2009Root Cause And Corrective Action Workshop  Cinci Asq 2009
Root Cause And Corrective Action Workshop Cinci Asq 2009
 
Root Cause Analysis By Deepak
Root Cause Analysis By DeepakRoot Cause Analysis By Deepak
Root Cause Analysis By Deepak
 
WEBINAR: Introduction to DMAIC
WEBINAR: Introduction to DMAICWEBINAR: Introduction to DMAIC
WEBINAR: Introduction to DMAIC
 
Overview of Training Within Industry (TWI) by Operational Excellence Consulting
Overview of Training Within Industry (TWI) by Operational Excellence ConsultingOverview of Training Within Industry (TWI) by Operational Excellence Consulting
Overview of Training Within Industry (TWI) by Operational Excellence Consulting
 
Introduction to Root Cause Analysis
Introduction to Root Cause AnalysisIntroduction to Root Cause Analysis
Introduction to Root Cause Analysis
 
8D Problem Solving Report Template with Guidance
8D Problem Solving Report Template with Guidance8D Problem Solving Report Template with Guidance
8D Problem Solving Report Template with Guidance
 
Kaizen Philosophy
Kaizen PhilosophyKaizen Philosophy
Kaizen Philosophy
 
Root Cause Analysis (RCA)
Root Cause Analysis (RCA)Root Cause Analysis (RCA)
Root Cause Analysis (RCA)
 
Lean Office by Operational Excellence Consulting
Lean Office by Operational Excellence ConsultingLean Office by Operational Excellence Consulting
Lean Office by Operational Excellence Consulting
 
Root Cause Analysis Presentation
Root Cause Analysis PresentationRoot Cause Analysis Presentation
Root Cause Analysis Presentation
 
#8 Root Cause Analysis
#8 Root Cause Analysis#8 Root Cause Analysis
#8 Root Cause Analysis
 
Root Cause Analysis
Root Cause AnalysisRoot Cause Analysis
Root Cause Analysis
 
5-Why Training
5-Why Training5-Why Training
5-Why Training
 
8D Problem Solving (Oshkosh).pdf
8D Problem Solving (Oshkosh).pdf8D Problem Solving (Oshkosh).pdf
8D Problem Solving (Oshkosh).pdf
 

Similar to 5 Steps of Problem Solving

PDCA Problem Solving Process & Tools
PDCA Problem Solving Process & ToolsPDCA Problem Solving Process & Tools
PDCA Problem Solving Process & Tools
Operational Excellence Consulting
 
SSCG 8D Problem Solving
SSCG 8D Problem SolvingSSCG 8D Problem Solving
SSCG 8D Problem Solving
SSCG Consulting
 
Quality Circle.pptx
Quality Circle.pptxQuality Circle.pptx
Quality Circle.pptx
Shikhasharma187825
 
Integrity Leadership Training
Integrity Leadership TrainingIntegrity Leadership Training
Integrity Leadership Training
Russell Cummings
 
PDCA for Lean Service Design
PDCA for Lean Service DesignPDCA for Lean Service Design
PDCA for Lean Service Design
Business901
 
Seven Advanced Tools of Quality (Seven Advanced QC Tools)
Seven Advanced Tools of Quality (Seven Advanced QC Tools)Seven Advanced Tools of Quality (Seven Advanced QC Tools)
Seven Advanced Tools of Quality (Seven Advanced QC Tools)
Operational Excellence Consulting
 
Dit yvol5iss28
Dit yvol5iss28Dit yvol5iss28
Dit yvol5iss28
Rick Lemieux
 
Lean Daily Management System
Lean Daily Management SystemLean Daily Management System
Lean Daily Management System
Operational Excellence Consulting
 
Six Sigma Exec Overview of project.ppt
Six Sigma Exec Overview of   project.pptSix Sigma Exec Overview of   project.ppt
Six Sigma Exec Overview of project.ppt
Rahulyadav421393
 
Leading the way in six sigma
Leading the way in six sigmaLeading the way in six sigma
Leading the way in six sigma
Invensis Learning
 
M1 Refresher Training Master Final Version non client linkedin
M1 Refresher Training Master Final Version non client linkedinM1 Refresher Training Master Final Version non client linkedin
M1 Refresher Training Master Final Version non client linkedin
Michele Levasseur
 
Introduction to Lean and PDSA Thinking
Introduction to Lean and PDSA ThinkingIntroduction to Lean and PDSA Thinking
Introduction to Lean and PDSA Thinking
Rachel Janzen
 
Strategy Deployment: Accelerating Improvement Through Focus and Alignment
Strategy Deployment: Accelerating Improvement Through Focus and AlignmentStrategy Deployment: Accelerating Improvement Through Focus and Alignment
Strategy Deployment: Accelerating Improvement Through Focus and Alignment
TKMG, Inc.
 
Quality Circles (a.k.a. QCCs)
Quality Circles (a.k.a. QCCs)Quality Circles (a.k.a. QCCs)
Quality Circles (a.k.a. QCCs)
Operational Excellence Consulting
 
A3 Problem Solving Process & Tools
A3 Problem Solving Process & ToolsA3 Problem Solving Process & Tools
A3 Problem Solving Process & Tools
Operational Excellence Consulting
 
Fixing the Problems in Your Operations Problem-Solving Methods
Fixing the Problems in Your Operations Problem-Solving MethodsFixing the Problems in Your Operations Problem-Solving Methods
Fixing the Problems in Your Operations Problem-Solving Methods
SafetyChain Software
 
8D Problem Solving Concepts with Lean Six Sigma.pptx
8D Problem Solving Concepts with Lean Six Sigma.pptx8D Problem Solving Concepts with Lean Six Sigma.pptx
8D Problem Solving Concepts with Lean Six Sigma.pptx
MindCypress .
 
Operations impossible
Operations impossibleOperations impossible
Operations impossible
Ramesh Victor
 
Quality circle & mbo
Quality circle & mboQuality circle & mbo
Quality circle & mbo
Sozz Siddiqui
 
Software Process Improvement.ppt
Software Process Improvement.pptSoftware Process Improvement.ppt
Software Process Improvement.ppt
NadarDinesh
 

Similar to 5 Steps of Problem Solving (20)

PDCA Problem Solving Process & Tools
PDCA Problem Solving Process & ToolsPDCA Problem Solving Process & Tools
PDCA Problem Solving Process & Tools
 
SSCG 8D Problem Solving
SSCG 8D Problem SolvingSSCG 8D Problem Solving
SSCG 8D Problem Solving
 
Quality Circle.pptx
Quality Circle.pptxQuality Circle.pptx
Quality Circle.pptx
 
Integrity Leadership Training
Integrity Leadership TrainingIntegrity Leadership Training
Integrity Leadership Training
 
PDCA for Lean Service Design
PDCA for Lean Service DesignPDCA for Lean Service Design
PDCA for Lean Service Design
 
Seven Advanced Tools of Quality (Seven Advanced QC Tools)
Seven Advanced Tools of Quality (Seven Advanced QC Tools)Seven Advanced Tools of Quality (Seven Advanced QC Tools)
Seven Advanced Tools of Quality (Seven Advanced QC Tools)
 
Dit yvol5iss28
Dit yvol5iss28Dit yvol5iss28
Dit yvol5iss28
 
Lean Daily Management System
Lean Daily Management SystemLean Daily Management System
Lean Daily Management System
 
Six Sigma Exec Overview of project.ppt
Six Sigma Exec Overview of   project.pptSix Sigma Exec Overview of   project.ppt
Six Sigma Exec Overview of project.ppt
 
Leading the way in six sigma
Leading the way in six sigmaLeading the way in six sigma
Leading the way in six sigma
 
M1 Refresher Training Master Final Version non client linkedin
M1 Refresher Training Master Final Version non client linkedinM1 Refresher Training Master Final Version non client linkedin
M1 Refresher Training Master Final Version non client linkedin
 
Introduction to Lean and PDSA Thinking
Introduction to Lean and PDSA ThinkingIntroduction to Lean and PDSA Thinking
Introduction to Lean and PDSA Thinking
 
Strategy Deployment: Accelerating Improvement Through Focus and Alignment
Strategy Deployment: Accelerating Improvement Through Focus and AlignmentStrategy Deployment: Accelerating Improvement Through Focus and Alignment
Strategy Deployment: Accelerating Improvement Through Focus and Alignment
 
Quality Circles (a.k.a. QCCs)
Quality Circles (a.k.a. QCCs)Quality Circles (a.k.a. QCCs)
Quality Circles (a.k.a. QCCs)
 
A3 Problem Solving Process & Tools
A3 Problem Solving Process & ToolsA3 Problem Solving Process & Tools
A3 Problem Solving Process & Tools
 
Fixing the Problems in Your Operations Problem-Solving Methods
Fixing the Problems in Your Operations Problem-Solving MethodsFixing the Problems in Your Operations Problem-Solving Methods
Fixing the Problems in Your Operations Problem-Solving Methods
 
8D Problem Solving Concepts with Lean Six Sigma.pptx
8D Problem Solving Concepts with Lean Six Sigma.pptx8D Problem Solving Concepts with Lean Six Sigma.pptx
8D Problem Solving Concepts with Lean Six Sigma.pptx
 
Operations impossible
Operations impossibleOperations impossible
Operations impossible
 
Quality circle & mbo
Quality circle & mboQuality circle & mbo
Quality circle & mbo
 
Software Process Improvement.ppt
Software Process Improvement.pptSoftware Process Improvement.ppt
Software Process Improvement.ppt
 

More from Operational Excellence Consulting

Digital Transformation Frameworks: Driving Digital Excellence
Digital Transformation Frameworks: Driving Digital ExcellenceDigital Transformation Frameworks: Driving Digital Excellence
Digital Transformation Frameworks: Driving Digital Excellence
Operational Excellence Consulting
 
Innovation Management Frameworks: Your Guide to Creativity & Innovation
Innovation Management Frameworks: Your Guide to Creativity & InnovationInnovation Management Frameworks: Your Guide to Creativity & Innovation
Innovation Management Frameworks: Your Guide to Creativity & Innovation
Operational Excellence Consulting
 
Sustainability: Balancing the Environment, Equity & Economy
Sustainability: Balancing the Environment, Equity & EconomySustainability: Balancing the Environment, Equity & Economy
Sustainability: Balancing the Environment, Equity & Economy
Operational Excellence Consulting
 
The McKinsey 7S Framework: A Holistic Approach to Harmonizing All Parts of th...
The McKinsey 7S Framework: A Holistic Approach to Harmonizing All Parts of th...The McKinsey 7S Framework: A Holistic Approach to Harmonizing All Parts of th...
The McKinsey 7S Framework: A Holistic Approach to Harmonizing All Parts of th...
Operational Excellence Consulting
 
ISO 37002:2021 (Whistleblowing Management Systems) Awareness Training
ISO 37002:2021 (Whistleblowing Management Systems) Awareness TrainingISO 37002:2021 (Whistleblowing Management Systems) Awareness Training
ISO 37002:2021 (Whistleblowing Management Systems) Awareness Training
Operational Excellence Consulting
 
ISO 37000:2021 (Governance of Organizations) Awareness Training
ISO 37000:2021 (Governance of Organizations) Awareness TrainingISO 37000:2021 (Governance of Organizations) Awareness Training
ISO 37000:2021 (Governance of Organizations) Awareness Training
Operational Excellence Consulting
 
Six Sigma Improvement Process: Transforming Processes, Elevating Performance
Six Sigma Improvement Process: Transforming Processes, Elevating PerformanceSix Sigma Improvement Process: Transforming Processes, Elevating Performance
Six Sigma Improvement Process: Transforming Processes, Elevating Performance
Operational Excellence Consulting
 
Kaizen Event Guide: Transforming Challenges into Opportunities
Kaizen Event Guide: Transforming Challenges into OpportunitiesKaizen Event Guide: Transforming Challenges into Opportunities
Kaizen Event Guide: Transforming Challenges into Opportunities
Operational Excellence Consulting
 
Kaizen: Elevating Continuous Improvement for Success
Kaizen: Elevating Continuous Improvement for SuccessKaizen: Elevating Continuous Improvement for Success
Kaizen: Elevating Continuous Improvement for Success
Operational Excellence Consulting
 
Strategic Planning: A3 Hoshin Planning Process
Strategic Planning: A3 Hoshin Planning ProcessStrategic Planning: A3 Hoshin Planning Process
Strategic Planning: A3 Hoshin Planning Process
Operational Excellence Consulting
 
Digital Strategic Business Planning Methodology
Digital Strategic Business Planning MethodologyDigital Strategic Business Planning Methodology
Digital Strategic Business Planning Methodology
Operational Excellence Consulting
 
Business Process Reengineering (BPR)
Business Process Reengineering (BPR)Business Process Reengineering (BPR)
Business Process Reengineering (BPR)
Operational Excellence Consulting
 
Seven Basic Tools of Quality (Seven Basic QC Tools)
Seven Basic Tools of Quality (Seven Basic QC Tools)Seven Basic Tools of Quality (Seven Basic QC Tools)
Seven Basic Tools of Quality (Seven Basic QC Tools)
Operational Excellence Consulting
 
Problem Solving & Visualization Tools
Problem Solving & Visualization ToolsProblem Solving & Visualization Tools
Problem Solving & Visualization Tools
Operational Excellence Consulting
 
Digital Transformation Process Poster
Digital Transformation Process PosterDigital Transformation Process Poster
Digital Transformation Process Poster
Operational Excellence Consulting
 
ISO/IEC 27001:2022 (Information Security Management Systems) Awareness Poster
ISO/IEC 27001:2022 (Information Security Management Systems) Awareness PosterISO/IEC 27001:2022 (Information Security Management Systems) Awareness Poster
ISO/IEC 27001:2022 (Information Security Management Systems) Awareness Poster
Operational Excellence Consulting
 
Four Steps of Jidoka Poster
Four Steps of Jidoka PosterFour Steps of Jidoka Poster
Four Steps of Jidoka Poster
Operational Excellence Consulting
 
Lean Startup: Build-Measure-Learn Process Poster
Lean Startup: Build-Measure-Learn Process PosterLean Startup: Build-Measure-Learn Process Poster
Lean Startup: Build-Measure-Learn Process Poster
Operational Excellence Consulting
 
AIDA Marketing Model Poster
AIDA Marketing Model PosterAIDA Marketing Model Poster
AIDA Marketing Model Poster
Operational Excellence Consulting
 
TPM: One-Point Lessons Poster
TPM: One-Point Lessons PosterTPM: One-Point Lessons Poster
TPM: One-Point Lessons Poster
Operational Excellence Consulting
 

More from Operational Excellence Consulting (20)

Digital Transformation Frameworks: Driving Digital Excellence
Digital Transformation Frameworks: Driving Digital ExcellenceDigital Transformation Frameworks: Driving Digital Excellence
Digital Transformation Frameworks: Driving Digital Excellence
 
Innovation Management Frameworks: Your Guide to Creativity & Innovation
Innovation Management Frameworks: Your Guide to Creativity & InnovationInnovation Management Frameworks: Your Guide to Creativity & Innovation
Innovation Management Frameworks: Your Guide to Creativity & Innovation
 
Sustainability: Balancing the Environment, Equity & Economy
Sustainability: Balancing the Environment, Equity & EconomySustainability: Balancing the Environment, Equity & Economy
Sustainability: Balancing the Environment, Equity & Economy
 
The McKinsey 7S Framework: A Holistic Approach to Harmonizing All Parts of th...
The McKinsey 7S Framework: A Holistic Approach to Harmonizing All Parts of th...The McKinsey 7S Framework: A Holistic Approach to Harmonizing All Parts of th...
The McKinsey 7S Framework: A Holistic Approach to Harmonizing All Parts of th...
 
ISO 37002:2021 (Whistleblowing Management Systems) Awareness Training
ISO 37002:2021 (Whistleblowing Management Systems) Awareness TrainingISO 37002:2021 (Whistleblowing Management Systems) Awareness Training
ISO 37002:2021 (Whistleblowing Management Systems) Awareness Training
 
ISO 37000:2021 (Governance of Organizations) Awareness Training
ISO 37000:2021 (Governance of Organizations) Awareness TrainingISO 37000:2021 (Governance of Organizations) Awareness Training
ISO 37000:2021 (Governance of Organizations) Awareness Training
 
Six Sigma Improvement Process: Transforming Processes, Elevating Performance
Six Sigma Improvement Process: Transforming Processes, Elevating PerformanceSix Sigma Improvement Process: Transforming Processes, Elevating Performance
Six Sigma Improvement Process: Transforming Processes, Elevating Performance
 
Kaizen Event Guide: Transforming Challenges into Opportunities
Kaizen Event Guide: Transforming Challenges into OpportunitiesKaizen Event Guide: Transforming Challenges into Opportunities
Kaizen Event Guide: Transforming Challenges into Opportunities
 
Kaizen: Elevating Continuous Improvement for Success
Kaizen: Elevating Continuous Improvement for SuccessKaizen: Elevating Continuous Improvement for Success
Kaizen: Elevating Continuous Improvement for Success
 
Strategic Planning: A3 Hoshin Planning Process
Strategic Planning: A3 Hoshin Planning ProcessStrategic Planning: A3 Hoshin Planning Process
Strategic Planning: A3 Hoshin Planning Process
 
Digital Strategic Business Planning Methodology
Digital Strategic Business Planning MethodologyDigital Strategic Business Planning Methodology
Digital Strategic Business Planning Methodology
 
Business Process Reengineering (BPR)
Business Process Reengineering (BPR)Business Process Reengineering (BPR)
Business Process Reengineering (BPR)
 
Seven Basic Tools of Quality (Seven Basic QC Tools)
Seven Basic Tools of Quality (Seven Basic QC Tools)Seven Basic Tools of Quality (Seven Basic QC Tools)
Seven Basic Tools of Quality (Seven Basic QC Tools)
 
Problem Solving & Visualization Tools
Problem Solving & Visualization ToolsProblem Solving & Visualization Tools
Problem Solving & Visualization Tools
 
Digital Transformation Process Poster
Digital Transformation Process PosterDigital Transformation Process Poster
Digital Transformation Process Poster
 
ISO/IEC 27001:2022 (Information Security Management Systems) Awareness Poster
ISO/IEC 27001:2022 (Information Security Management Systems) Awareness PosterISO/IEC 27001:2022 (Information Security Management Systems) Awareness Poster
ISO/IEC 27001:2022 (Information Security Management Systems) Awareness Poster
 
Four Steps of Jidoka Poster
Four Steps of Jidoka PosterFour Steps of Jidoka Poster
Four Steps of Jidoka Poster
 
Lean Startup: Build-Measure-Learn Process Poster
Lean Startup: Build-Measure-Learn Process PosterLean Startup: Build-Measure-Learn Process Poster
Lean Startup: Build-Measure-Learn Process Poster
 
AIDA Marketing Model Poster
AIDA Marketing Model PosterAIDA Marketing Model Poster
AIDA Marketing Model Poster
 
TPM: One-Point Lessons Poster
TPM: One-Point Lessons PosterTPM: One-Point Lessons Poster
TPM: One-Point Lessons Poster
 

Recently uploaded

The Genesis of BriansClub.cm Famous Dark WEb Platform
The Genesis of BriansClub.cm Famous Dark WEb PlatformThe Genesis of BriansClub.cm Famous Dark WEb Platform
The Genesis of BriansClub.cm Famous Dark WEb Platform
SabaaSudozai
 
Chapter 7 Final business management sciences .ppt
Chapter 7 Final business management sciences .pptChapter 7 Final business management sciences .ppt
Chapter 7 Final business management sciences .ppt
ssuser567e2d
 
Hamster Kombat' Telegram Game Surpasses 100 Million Players—Token Release Sch...
Hamster Kombat' Telegram Game Surpasses 100 Million Players—Token Release Sch...Hamster Kombat' Telegram Game Surpasses 100 Million Players—Token Release Sch...
Hamster Kombat' Telegram Game Surpasses 100 Million Players—Token Release Sch...
SOFTTECHHUB
 
Event Report - SAP Sapphire 2024 Orlando - lots of innovation and old challenges
Event Report - SAP Sapphire 2024 Orlando - lots of innovation and old challengesEvent Report - SAP Sapphire 2024 Orlando - lots of innovation and old challenges
Event Report - SAP Sapphire 2024 Orlando - lots of innovation and old challenges
Holger Mueller
 
Observation Lab PowerPoint Assignment for TEM 431
Observation Lab PowerPoint Assignment for TEM 431Observation Lab PowerPoint Assignment for TEM 431
Observation Lab PowerPoint Assignment for TEM 431
ecamare2
 
Understanding User Needs and Satisfying Them
Understanding User Needs and Satisfying ThemUnderstanding User Needs and Satisfying Them
Understanding User Needs and Satisfying Them
Aggregage
 
Best Forex Brokers Comparison in INDIA 2024
Best Forex Brokers Comparison in INDIA 2024Best Forex Brokers Comparison in INDIA 2024
Best Forex Brokers Comparison in INDIA 2024
Top Forex Brokers Review
 
Anny Serafina Love - Letter of Recommendation by Kellen Harkins, MS.
Anny Serafina Love - Letter of Recommendation by Kellen Harkins, MS.Anny Serafina Love - Letter of Recommendation by Kellen Harkins, MS.
Anny Serafina Love - Letter of Recommendation by Kellen Harkins, MS.
AnnySerafinaLove
 
3 Simple Steps To Buy Verified Payoneer Account In 2024
3 Simple Steps To Buy Verified Payoneer Account In 20243 Simple Steps To Buy Verified Payoneer Account In 2024
3 Simple Steps To Buy Verified Payoneer Account In 2024
SEOSMMEARTH
 
Income Tax exemption for Start up : Section 80 IAC
Income Tax  exemption for Start up : Section 80 IACIncome Tax  exemption for Start up : Section 80 IAC
Income Tax exemption for Start up : Section 80 IAC
CA Dr. Prithvi Ranjan Parhi
 
The Heart of Leadership_ How Emotional Intelligence Drives Business Success B...
The Heart of Leadership_ How Emotional Intelligence Drives Business Success B...The Heart of Leadership_ How Emotional Intelligence Drives Business Success B...
The Heart of Leadership_ How Emotional Intelligence Drives Business Success B...
Stephen Cashman
 
Digital Marketing with a Focus on Sustainability
Digital Marketing with a Focus on SustainabilityDigital Marketing with a Focus on Sustainability
Digital Marketing with a Focus on Sustainability
sssourabhsharma
 
Easily Verify Compliance and Security with Binance KYC
Easily Verify Compliance and Security with Binance KYCEasily Verify Compliance and Security with Binance KYC
Easily Verify Compliance and Security with Binance KYC
Any kyc Account
 
DearbornMusic-KatherineJasperFullSailUni
DearbornMusic-KatherineJasperFullSailUniDearbornMusic-KatherineJasperFullSailUni
DearbornMusic-KatherineJasperFullSailUni
katiejasper96
 
Building Your Employer Brand with Social Media
Building Your Employer Brand with Social MediaBuilding Your Employer Brand with Social Media
Building Your Employer Brand with Social Media
LuanWise
 
The APCO Geopolitical Radar - Q3 2024 The Global Operating Environment for Bu...
The APCO Geopolitical Radar - Q3 2024 The Global Operating Environment for Bu...The APCO Geopolitical Radar - Q3 2024 The Global Operating Environment for Bu...
The APCO Geopolitical Radar - Q3 2024 The Global Operating Environment for Bu...
APCO
 
Organizational Change Leadership Agile Tour Geneve 2024
Organizational Change Leadership Agile Tour Geneve 2024Organizational Change Leadership Agile Tour Geneve 2024
Organizational Change Leadership Agile Tour Geneve 2024
Kirill Klimov
 
Taurus Zodiac Sign: Unveiling the Traits, Dates, and Horoscope Insights of th...
Taurus Zodiac Sign: Unveiling the Traits, Dates, and Horoscope Insights of th...Taurus Zodiac Sign: Unveiling the Traits, Dates, and Horoscope Insights of th...
Taurus Zodiac Sign: Unveiling the Traits, Dates, and Horoscope Insights of th...
my Pandit
 
Dpboss Matka Guessing Satta Matta Matka Kalyan Chart Satta Matka
Dpboss Matka Guessing Satta Matta Matka Kalyan Chart Satta MatkaDpboss Matka Guessing Satta Matta Matka Kalyan Chart Satta Matka
Dpboss Matka Guessing Satta Matta Matka Kalyan Chart Satta Matka
➒➌➎➏➑➐➋➑➐➐Dpboss Matka Guessing Satta Matka Kalyan Chart Indian Matka
 
Brian Fitzsimmons on the Business Strategy and Content Flywheel of Barstool S...
Brian Fitzsimmons on the Business Strategy and Content Flywheel of Barstool S...Brian Fitzsimmons on the Business Strategy and Content Flywheel of Barstool S...
Brian Fitzsimmons on the Business Strategy and Content Flywheel of Barstool S...
Neil Horowitz
 

Recently uploaded (20)

The Genesis of BriansClub.cm Famous Dark WEb Platform
The Genesis of BriansClub.cm Famous Dark WEb PlatformThe Genesis of BriansClub.cm Famous Dark WEb Platform
The Genesis of BriansClub.cm Famous Dark WEb Platform
 
Chapter 7 Final business management sciences .ppt
Chapter 7 Final business management sciences .pptChapter 7 Final business management sciences .ppt
Chapter 7 Final business management sciences .ppt
 
Hamster Kombat' Telegram Game Surpasses 100 Million Players—Token Release Sch...
Hamster Kombat' Telegram Game Surpasses 100 Million Players—Token Release Sch...Hamster Kombat' Telegram Game Surpasses 100 Million Players—Token Release Sch...
Hamster Kombat' Telegram Game Surpasses 100 Million Players—Token Release Sch...
 
Event Report - SAP Sapphire 2024 Orlando - lots of innovation and old challenges
Event Report - SAP Sapphire 2024 Orlando - lots of innovation and old challengesEvent Report - SAP Sapphire 2024 Orlando - lots of innovation and old challenges
Event Report - SAP Sapphire 2024 Orlando - lots of innovation and old challenges
 
Observation Lab PowerPoint Assignment for TEM 431
Observation Lab PowerPoint Assignment for TEM 431Observation Lab PowerPoint Assignment for TEM 431
Observation Lab PowerPoint Assignment for TEM 431
 
Understanding User Needs and Satisfying Them
Understanding User Needs and Satisfying ThemUnderstanding User Needs and Satisfying Them
Understanding User Needs and Satisfying Them
 
Best Forex Brokers Comparison in INDIA 2024
Best Forex Brokers Comparison in INDIA 2024Best Forex Brokers Comparison in INDIA 2024
Best Forex Brokers Comparison in INDIA 2024
 
Anny Serafina Love - Letter of Recommendation by Kellen Harkins, MS.
Anny Serafina Love - Letter of Recommendation by Kellen Harkins, MS.Anny Serafina Love - Letter of Recommendation by Kellen Harkins, MS.
Anny Serafina Love - Letter of Recommendation by Kellen Harkins, MS.
 
3 Simple Steps To Buy Verified Payoneer Account In 2024
3 Simple Steps To Buy Verified Payoneer Account In 20243 Simple Steps To Buy Verified Payoneer Account In 2024
3 Simple Steps To Buy Verified Payoneer Account In 2024
 
Income Tax exemption for Start up : Section 80 IAC
Income Tax  exemption for Start up : Section 80 IACIncome Tax  exemption for Start up : Section 80 IAC
Income Tax exemption for Start up : Section 80 IAC
 
The Heart of Leadership_ How Emotional Intelligence Drives Business Success B...
The Heart of Leadership_ How Emotional Intelligence Drives Business Success B...The Heart of Leadership_ How Emotional Intelligence Drives Business Success B...
The Heart of Leadership_ How Emotional Intelligence Drives Business Success B...
 
Digital Marketing with a Focus on Sustainability
Digital Marketing with a Focus on SustainabilityDigital Marketing with a Focus on Sustainability
Digital Marketing with a Focus on Sustainability
 
Easily Verify Compliance and Security with Binance KYC
Easily Verify Compliance and Security with Binance KYCEasily Verify Compliance and Security with Binance KYC
Easily Verify Compliance and Security with Binance KYC
 
DearbornMusic-KatherineJasperFullSailUni
DearbornMusic-KatherineJasperFullSailUniDearbornMusic-KatherineJasperFullSailUni
DearbornMusic-KatherineJasperFullSailUni
 
Building Your Employer Brand with Social Media
Building Your Employer Brand with Social MediaBuilding Your Employer Brand with Social Media
Building Your Employer Brand with Social Media
 
The APCO Geopolitical Radar - Q3 2024 The Global Operating Environment for Bu...
The APCO Geopolitical Radar - Q3 2024 The Global Operating Environment for Bu...The APCO Geopolitical Radar - Q3 2024 The Global Operating Environment for Bu...
The APCO Geopolitical Radar - Q3 2024 The Global Operating Environment for Bu...
 
Organizational Change Leadership Agile Tour Geneve 2024
Organizational Change Leadership Agile Tour Geneve 2024Organizational Change Leadership Agile Tour Geneve 2024
Organizational Change Leadership Agile Tour Geneve 2024
 
Taurus Zodiac Sign: Unveiling the Traits, Dates, and Horoscope Insights of th...
Taurus Zodiac Sign: Unveiling the Traits, Dates, and Horoscope Insights of th...Taurus Zodiac Sign: Unveiling the Traits, Dates, and Horoscope Insights of th...
Taurus Zodiac Sign: Unveiling the Traits, Dates, and Horoscope Insights of th...
 
Dpboss Matka Guessing Satta Matta Matka Kalyan Chart Satta Matka
Dpboss Matka Guessing Satta Matta Matka Kalyan Chart Satta MatkaDpboss Matka Guessing Satta Matta Matka Kalyan Chart Satta Matka
Dpboss Matka Guessing Satta Matta Matka Kalyan Chart Satta Matka
 
Brian Fitzsimmons on the Business Strategy and Content Flywheel of Barstool S...
Brian Fitzsimmons on the Business Strategy and Content Flywheel of Barstool S...Brian Fitzsimmons on the Business Strategy and Content Flywheel of Barstool S...
Brian Fitzsimmons on the Business Strategy and Content Flywheel of Barstool S...
 

5 Steps of Problem Solving

  • 1. 5 STEPS OF PROBLEM SOLVING A Systematic Approach to Solutions © Operational Excellence Consulting. All rights reserved.
  • 2. © Operational Excellence Consulting LEARNING OBJECTIVES 2 Acquire knowledge of key concepts and principles in PDCA problem solving. Familiarize with the five- step problem-solving process and tools. Understand team dynamics and define roles within the problem- solving team. Discover key strategies for successful problem- solving. NOTE: This is a PARTIAL PREVIEW. To download the complete presentation, please visit: https://www.oeconsulting.com.sg
  • 3. © Operational Excellence Consulting CONTENTS 3 01 KEY CONCEPTS & PRINCIPLES 02 PROBLEM SOLVING TEAMS & ROLES 03 5 STEPS OF PROBLEM SOLVING 04 PROBLEM SOLVING & VISUALIZATION TOOLS 05 PRACTICAL TIPS FOR SUCCESS
  • 4. © Operational Excellence Consulting Problems are often perceived differently by different people. 4 THE BLIND MEN AND THE ELEPHANT It’s a snake! It’s a wall! It’s a rope! It’s a fan! It’s a tree! It’s a spear! Image: Mythgyaan Problems are often perceived differently by different people.
  • 5. © Operational Excellence Consulting THE MINDSET OF A TRADITIONAL PROBLEM SOLVER 5 “I have the solution; other ideas won’t work.” “Who will get the credit?” “Why bother investigating? It’s probably not that important.” “Which problem solving process should I use?” “I can’t solve the problem alone!” “This problem is too big to solve; there’s no hope.”
  • 6. © Operational Excellence Consulting WHAT IS A PROBLEM? A problem is a deviation from a standard, i.e., a difference between what should be happening and what is actually happening. Standard – what should be happening Current situation – what is actually happening Gap = Problem 6
  • 7. © Operational Excellence Consulting WHAT IS PROBLEM SOLVING? ● Problem-solving is the elimination of the cause of a nonconformity, potential nonconformity or other undesirable condition in order to prevent its occurrence or recurrence. 7
  • 8. © Operational Excellence Consulting PROBLEM SOLVING FUNNEL 8 Source: Adapted from Dennis Breakdown Go See Grasp the situation § Actual vs. standard § Actual vs. ideal Point of cause § Time and place where events cause abnormality 5 Why Analysis Why? Root cause Countermeasures Big vague concern
  • 9. © Operational Excellence Consulting BENEFITS OF PROBLEM SOLVING 9 Improved customer satisfaction Improved culture of innovation Increased profitability Increased efficiency Lower costs Faster delivery time Improved employee morale Increased market share
  • 10. © Operational Excellence Consulting PDCA CONCEPT 10 ● PDCA stands for Plan-Do-Check-Act, a four-step problem-solving methodology ● It follows a continuous cycle of improvement ● Emphasizes iterative refinement for better outcomes The PDCA Cycle
  • 11. © Operational Excellence Consulting THE PDCA CYCLE IS THE ENGINE OF CONTINUOUS IMPROVEMENT 11 Consolidation through Standardization Quality Improvement P D C A P D C A Current Standard New Standard Time Continuous Improvement
  • 12. © Operational Excellence Consulting PDCA PROBLEM SOLVING: PHASE DESCRIPTIONS 12 PLAN: Plan lays the foundation. Define the issue, dig into root causes, and strategically plan countermeasures for effective solutions. DO: Do is action. Implement the planned solutions, execute the countermeasures developed in the Plan phase, and make practical changes to solve the problem. ACT: Act takes necessary actions for continuous improvement and future problem prevention, creating a dynamic loop of assessment and adjustment. CHECK: Check evaluates the results. Measure outcomes, gather feedback, and assess if the problem is adequately addressed. PDCA Problem Solving Process
  • 13. © Operational Excellence Consulting ALIGNING THE PDCA CYCLE WITH THE 5-STEP PROBLEM-SOLVING PROCESS 13 1 2 3 4 5 Define the Problem Analyze Root Cause Develop Countermeasures Implement Solutions Evaluate & Follow-up PLAN CHECK & ACT DO
  • 14. © Operational Excellence Consulting 14 5 STEPS OF PROBLEM SOLVING PROCESS MODEL
  • 15. © Operational Excellence Consulting 15 CONCEPT OF PROBLEM SOLVING TEAMS A Problem Solving Team is a group of employees performing similar or related tasks, who get together on a regular basis, to discuss a topic or theme affecting their work or workplace.
  • 16. © Operational Excellence Consulting ● People take interest and pride in their work ● Shared decision-making process ● Development of individual capabilities ● Creating a cordial atmosphere in the workplace ● Benefits both management and staff © Operational Excellence Consulting. All rights reserved. 16 16 PHILOSOPHY OF PROBLEM SOLVING TEAM
  • 17. © Operational Excellence Consulting © Operational Excellence Consulting. All rights reserved. FUNDAMENTALS OF PROBLEM SOLVING ACTIVITIES ● Group based ● Participation by all members ● Continuous process ● Application of problem-solving (“QC”) tools ● Projects/themes are related to the work or the workplace 17
  • 18. © Operational Excellence Consulting ● Productivity ● Quality ● Cost ● Delivery ● Housekeeping ● Safety ● Service TOPICS DISCUSSED BY PROBLEM SOLVING TEAMS 18
  • 19. © Operational Excellence Consulting THE PROBLEM-SOLVING STRUCTURE PARALLELS THE FORMAL ORGANIZATIONAL STRUCTURE 19 CEO Division Managers Department Managers Supervisors Frontliners Structure of a Company Structure of Problem Solving Activities Members Secretariat Facilitators Leaders Steering Committee
  • 20. © Operational Excellence Consulting PROBLEM SOLVING – ORGANIZATIONAL ROLES 20 Role Description Facilitator Is a manager or executive who motivates, helps, trains and guides Problem Solving leaders and members. Team Leader Guides and leads the Problem Solving team. Team Member Is a member who together with colleagues form the Problem Solving team.
  • 21. © Operational Excellence Consulting “ W. EDWARDS DEMING 21 85% of the reasons for failure to meet customer expectations are related to deficiencies in systems and processes… rather than the employee.”
  • 22. © Operational Excellence Consulting STEP 1: DEFINE THE PROBLEM 22 ● Clearly identify and articulate the issue or challenge at hand. ● This step involves understanding the symptoms, determining the scope of the problem, and setting a clear objective for the problem-solving process.
  • 23. © Operational Excellence Consulting STEP 1: DEFINE THE PROBLEM 23 PURPOSE: To articulate and clarify the issue at hand, providing a clear understanding of the problem’s scope and impact.
  • 24. © Operational Excellence Consulting 24 STEP 1: DEFINE THE PROBLEM Determine Scope Set Objective Articulate The Issue
  • 25. © Operational Excellence Consulting ARTICULATE THE ISSUE 25 Communicate Nature Clearly Clearly and succinctly communicate the issue's nature. Use Common Language Use easily comprehensible language for diverse audiences. Express Problem Clearly Ensure straightforward expression, avoiding unnecessary complexity.
  • 26. © Operational Excellence Consulting EXAMPLE: IDENTIFYING THE SPECIFIC PROBLEM 26 ILLUSTRATIVE Source: Adapted from Sobek & Smalley 1. Corporate Goals 2023 § Increase global market share § Improve quality and service § Increase corporate profits 2. Manufacturing Goals 2023 § Reduce cost by 5% § Reduce scrap by 15% § Improve productivity by 7% § Improve HSE index by 10% 3.2 2.6 2.7 3 2 1 2.3% Goal Not meeting goal for 2023! 2021 2022 2023 (YTD) Overall Scrap %
  • 27. © Operational Excellence Consulting EXAMPLES OF PROBLEM STATEMENTS 27 Customers in the Northern region are dissatisfied with the ordering service. Errors have increased by 23% during the last 3 months. The unexpected downtime in our manufacturing line has led to a 15% decrease in production output. Recurring outages, reaching a 25% occurrence in recent instances, negatively impact customer satisfaction. Since the rationalization of the patient registration services, complaints of long waiting times have increased by 35%.
  • 28. © Operational Excellence Consulting EXAMPLE: ESTABLISHING THE TARGET 28 By December 2024: § Reduce scrap in rough grinding from 3.7% to less than 2%. § Reduce scrap in final grinding from 8.7% to less than 2%. 8.7 2.0 3.7 8 4 2 Final grind Rough grind Target level % 7 3 1 5 6 Grinding Machine Scrap Gap from target ILLUSTRATIVE Source: Adapted from Sobek & Smalley
  • 29. ACTION! © Operational Excellence Consulting Instructions: 1. Brainstorming Session: Identify up to 5 workplace problems affecting daily operations or team productivity. 2. Define Selection Criteria: Establish criteria for selecting a problem (e.g., relevance, impact, feasibility). 3. Problem Selection: Choose one problem collectively based on the defined criteria. 4. Problem Statement: Clearly define the problem statement for the selected issue. ACTIVITY: PROBLEM STATEMENT 29 Time: 10 mins
  • 30. © Operational Excellence Consulting CAUSE & EFFECT DIAGRAM: PURPOSES 30 Visualize Relationships Visually represent the relationships between causes and effects. Problem Solving Support collaborative problem-solving and analysis. Identify Causes Systematically identify potential causes of a specific issue.
  • 31. © Operational Excellence Consulting RELATIONSHIP OF PROBLEMS, SYMPTOMS AND CAUSES SYMPTOMS § Result or outcome of the problem § What you see as a problem (Obvious) ROOT CAUSES § System below the surface, bringing about the problem (Not obvious) SYMPTOMS CAUSES PROBLEM § Gap from goal or standard PROBLEM Infection Don’t feel well Aches and fever 31 Alternate Illustration ILLUSTRATIVE
  • 32. © Operational Excellence Consulting EXAMPLE: IDENTIFYING ROOT CAUSES USING THE 5 WHYS ANALYSIS 32 Symptom: The machine stopped! Causes: 2. The shaft wore down and seized up 3. Metal cutting chips penetrated the area 4. Chips passed through the lubrication system 5. There was no strainer on the inlet pipe from the tank 1. The circuit overload tripped 1st Why 2nd Why 3rd Why 4th Why 5th Why ILLUSTRATIVE
  • 33. © Operational Excellence Consulting “ DR. KAORU ISHUKAWA 33 As much as 95% of quality related problems in the factory can be solved with seven fundamental quantitative tools.”
  • 34. © Operational Excellence Consulting WHERE ARE THE TOOLS USED IN PDCA PROBLEM SOLVING? 34 Phase Problem Solving Steps Applicable Tools PLAN 1. Select the Theme Brainstorming / Matrix Diagram / Selection Criteria / Team Consensus 2. Plan the Schedule Gantt Chart 3. Grasp the Present Situation Data Collection / Stratification / Flowcharting / Pie Chart / Check Sheet / Pareto Diagram / Bar Chart / Histogram 4. Set the Target Pareto Analysis / Conduct Experiments / Check Past Trends 5. Analyze the Cause & Identify Corrective Action Brainstorming / Cause & Effect Diagram / 5 Whys / Tree Diagram / Control Chart / Scatter Diagram / Alternative Solutions DO 6. Implement Corrective Action Arrow Diagram / Process Flowchart / Pictures / Diagrams CHECK 7. Evaluate the Result Collect New Data / Check Sheet / Pareto Comparison / Bar Chart Comparison / Radar Chart / Target Variance ACT 8. Standardize & Follow Up In the standardization plan, document the new procedures. Display on notice board or intranet or conduct briefings. Show the follow-up actions using the PDPC.
  • 35. © Operational Excellence Consulting EXAMPLE 2: STRATIFICATION BY MACHINE 35 0 5 10 15 20 25 30 35 40 1 2 3 4 5 6 Machine A Machine B Machine C Defect Quantity Month
  • 36. © Operational Excellence Consulting EXAMPLE: COMPARING 5S PERFORMANCE 36 0 5 10 15 20 25 30 35 Sort Set In Order Shine Standardize Sustain Area A Area B ILLUSTRATIVE
  • 37. © Operational Excellence Consulting PARETO’S PRINCIPLE (80/20 RULE) Examples: ● 80% of your net income comes from 20% of your customers ● 80% of your sales are generated by 20% of your products ● 80% of your emotions are created by 20% of your thoughts ● 80% of your work results from 20% of your effort 37 Effort Result 20% 20% 80% 80% Important Not Important
  • 38. © Operational Excellence Consulting EXAMPLE: PARETO CHART 38 Wrong Toppings Pizza Cold Pizza Late Wrong Crust Tastes Bad Forgot Breadstic ks Driver Had No Change Smashed in Box Wrong Price Driver Rude All other Quantity 29 25 22 13 10 7 4 3 2 1 2 Cum % 25% 46% 64% 75% 84% 90% 93% 96% 97% 98% 100% % of Total 25% 21% 19% 11% 8% 6% 3% 3% 2% 1% 2% 0% 20% 40% 60% 80% 100% 120% - 5 10 15 20 25 30 35 Cumulative Percent Occurrences Pareto Chart of Pizza Defects
  • 39. © Operational Excellence Consulting HIGH SCRAP OF BARCODE LABELS MAN MACHINE MATERIAL METHOD Handling Wrinkled Torn Improper training Machine Breakdown Ineffective adhesive Illegible Smear Printwheel Dirty Worn Ribbon Design of label Damage Poor printing Improper storage Wrong orientation Process changes Improper storage Size of label Process changes EXAMPLE 1: CAUSE AND EFFECT DIAGRAM FOR “HIGH SCRAP OF BARCODE LABELS” ILLUSTRATIVE
  • 40. © Operational Excellence Consulting Operational Excellence Consulting is a management training and consulting firm that assists organizations in improving business performance and effectiveness. Based in Singapore, the firm’s mission is to create business value for organizations through innovative design and operational excellence management training and consulting solutions. For more information, please visit www.oeconsulting.com.sg ABOUT OPERATIONAL EXCELLENCE CONSULTING