[To download this presentation, visit: https://www.oeconsulting.com.sg/training-presentations] Governance is the backbone of every successful organization, guiding decisions and actions towards excellence and ethical leadership. However, without a clear framework and guidelines, organizations may struggle to establish effective governance systems. Enter ISO 37000:2021, the global benchmark for good organizational governance. This ISO 37000 Awareness PPT training presentation provides a comprehensive overview of the ISO 37000 standard, offering clear guidance on key principles and practices for good governance. Whether you're a multinational corporation or a small business, integrating ISO 37000 principles into your governance framework can lead to improved stakeholder value, better resource stewardship, and enhanced decision-making effectiveness. This presentation covers everything you need to know about ISO 37000, from understanding the standard to implementing it into your existing governance frameworks. With insights into best practices, challenges, and how to overcome them, our presentation equips you with the knowledge and tools to unlock the full potential of your organization's governance. Unlock effective organizational governance with ISO 37000:2021! Embrace transparency, reduce complexity, and build trust with a governance framework aligned with international standards. Let ISO 37000 guide you to value generation and sustainable success. LEARNING OBJECTIVES 1. Understand the governance framework outlined in ISO 37000 and its importance in organizational governance. 2. Identify the key principles of ISO 37000 and their application in guiding governing bodies and governing groups. 3. Learn to implement ISO 37000 effectively, apply best practices, and overcome implementation challenges. CONTENTS 1. Overview of ISO 37000 2. Principles of ISO 37000 3. Implementation of ISO 37000

1. © Operational Excellence Consulting
ISO 37000:2021
Governance of Organizations
© Operational Excellence Consulting. All rights reserved.

2. © Operational Excellence Consulting
LEARNING OBJECTIVES
2
Identify the key principles
of ISO 37000 and their
application in guiding
governing bodies and
governing groups.
Learn to implement ISO
37000 effectively, apply
best practices, and
overcome implementation
challenges.
Understand the
governance framework
outlined in ISO 37000 and
its importance in
organizational governance.
NOTE: This is a PARTIAL PREVIEW.
To download the complete presentation, please
visit: https://www.oeconsulting.com.sg

3. © Operational Excellence Consulting
CONTENTS
3
OVERVIEW OF ISO
37000
PRINCIPLES OF ISO
37000
02
01
IMPLEMENTATION
OF ISO 37000
03

4. © Operational Excellence Consulting
IS ORGANIZATIONAL GOVERNANCE JUST A BUZZWORD?
4
Organizational governance is not just a buzzword;
it’s the cornerstone of sustainable success,
guiding every decision and action towards
excellence and ethical leadership.

5. © Operational Excellence Consulting
BREAKING THE MOLD: SHIFTING GOVERNANCE MINDSETS AND
THINKING
5
“Our governance is
good enough; we don’t
need to change.”
“ISO 37000 is too
complex for us to
understand.”
“We don’t need
external standards to
tell us how to govern.”
“We’ve always
done it this way.”

6. © Operational Excellence Consulting
● ISO 37000:2021 is a guidance
standard for governance
● It provides principles for good
governance practice
● Helps organizations establish effective
governance systems
● Emphasizes value creation, risk
management, and accountability
● NOT intended for certification purposes
INTRODUCTION TO ISO 37000
© Operational Excellence Consulting 6

7. © Operational Excellence Consulting
GOVERNANCE GONE WRONG: NOTORIOUS CASES OF ORGANIZATIONAL
MISMANAGEMENT
7
Lehman Brothers
(2008)
Volkswagen
(2015)
Wells Fargo
(2016)
Theranos
(2018)
Boeing 737 Max
(2019)
§ Engaged in risky
financial practices
and excessive
leverage.
§ Filed for bankruptcy,
triggering a global
financial crisis.
§ Installed software in
diesel vehicles to
cheat emissions
tests.
§ Led to fines,
lawsuits, and
damage to the
company's
reputation.
§ Created millions of
fake accounts
without customer
consent.
§ Faced regulatory
penalties and loss of
customer trust.
§ Misled investors and
regulators about its
blood-testing
technology.
§ Led to the downfall
of the company and
criminal charges
against its founder.
§ Allegations of
prioritizing profits
over safety.
§ Resulted in two fatal
crashes and scrutiny
of the company’s
safety culture.

8. © Operational Excellence Consulting
● Corruption is
highly prevalent in
many countries
around the world
● ISO 37000 is
highly relevant to
combating
corruption
TRANSPARENCY INTERNATIONAL CORRUPTION PERCEPTIONS INDEX
2023
8
Source: Adapted from Transparency International

9. © Operational Excellence Consulting
KEY OBJECTIVES OF ISO 37000
9
Assist organizations in
establishing,
developing, and
continually improving
their governance
systems.
Provide principles and
guidelines for good
governance practice.
Offer a framework for
organizations to
enhance their overall
performance and
achieve their
objectives through
effective governance.
Emphasize the role of
governance in creating
value, managing risks,
and ensuring
accountability,
transparency, and
ethical behavior.

10. © Operational Excellence Consulting
● Provides guidance on principles and
practices for good governance
● Emphasizes the role of governance
in creating value and managing
risks
● Focuses on accountability,
transparency, and ethical behavior
● Provides a common language for all
types and sizes of organizations
across jurisdictions
SCOPE OF ISO 37000
10
10

11. © Operational Excellence Consulting
WORKING WITH NATIONAL CODES AND STANDARDS
11
ISO 37000 serves as a guiding framework
for evaluating and incorporating national
codes and regulations.

12. © Operational Excellence Consulting
ADVANTAGES AND BENEFITS OF ISO 37000
12
Credibility and Trust
Adherence to ISO 37000
enhances organizations'
credibility and trustworthiness.
Global Consistency
ISO 37000 provides a globally
recognized framework for
consistent governance
practices worldwide.
Alignment with National
Standards
ISO 37000 aligns with national
standards, reducing complexity
for international organizations.
Benchmarking and
Comparison
ISO 37000 allows
organizations to benchmark
governance practices against
international standards.
Continuous Improvement
ISO standards are regularly
updated to reflect best
governance practices.
Legal Compliance
ISO 37000 helps organizations
demonstrate compliance with
governance-related legal
requirements.

13. © Operational Excellence Consulting
DEFINITION OF “GOVERNANCE OF ORGANIZATIONS”
13
“Human-based system by which an organization
is directed, overseen and held accountable for
achieving its defined purpose.”
Source: Based on ISO 37000:2021

14. © Operational Excellence Consulting
The ISO 37000 standard
distills governance into 11
core principles that are at
the heart of any successful
organization.
THE ISO 37000 GOVERNANCE FRAMEWORK
14
Source: Adapted from ISO 37000:2021
Purpose
Accountability
Strategy
Oversight
Value
Generation
Primary governance
principle
Key governance
outcomes
Foundational
governance principles
Enabling governance
principles

15. © Operational Excellence Consulting
● The Organizational purpose
statement defines value for
stakeholders
● Governing body responsible for
defining and elaborating purpose
● Organizational values guide how
purpose is achieved
1. PURPOSE
15

16. © Operational Excellence Consulting
VALLUE CREATION, PRESERVATION AND EROSION
16
Purpose
Accountability
Strategy
Oversight
Value
Generation
Enterprise
Value
Source: Adapted from ISO 37000:2021
A continuous cycle ensuring organizations
thrive and evolve in a dynamic world.

17. © Operational Excellence Consulting
● Governing body ensures internal
control system is implemented
● Assures governance system is
appropriately designed, operating
as intended
● ISO 37000 outlines governing
body’s role in oversight
● Provides clarity on internal control
system, assurance processes at
global level
5. OVERSIGHT
17

18. © Operational Excellence Consulting
ISO 37000: KEY ROLES IN ORGANIZATIONAL OVERSIGHT
18
Role Description
Governing Body Responsible for setting direction, overseeing activities, and ensuring
accountability.
Management Responsible for day-to-day operations and implementing policies and decisions
of the governing body.
Stakeholders Individuals or groups with an interest in or affected by the organization’s
activities.
Auditors Independent individuals or firms auditing financial statements and ensuring
compliance with regulations.
Regulators Government agencies overseeing and regulating the organization’s activities.
Advisors Individuals or firms providing guidance to the governing body and management
on governance matters.

19. © Operational Excellence Consulting
THE OVERSIGHT SYSTEM – CHECKS AND BALANCES
19
GOVERNING BODY OVERSIGHT – Oversee the Organization’s Performance
Ensure that an Internal Control System (ICS) is
implemented
Assure itself that the governance system is
appropriately designed and operating as intended
Direct reports by and private sessions with the
control functions (Risk Management and
Compliance Management) and Independent
internal audit functions, e.g. internal audit
External audit and associated reporting to
stakeholders and the governing body.
Whistleblowing processes and personnel and
customer feedback mechanisms.
Risk
Management
System
Compliance
Management
System
System of
Financial
Controls
EXECUTIVE
MANAGEMENT
Assignment of
authority and
responsibility
Fulfillment of
objectives and
accurate and
timely reporting
Reporting
Source: Based on ISO 37000:2021

20. © Operational Excellence Consulting
● Governing body leads by example,
creates positive culture
● Sets tone, engenders trust, cooperation
with stakeholders
● ISO 37000 clarifies governing body
should be values-driven
● Leads organization ethically, effectively,
ensures such leadership throughout
● Sets tone for ethical, values-based
organizational culture
7. LEADERSHIP
20

21. © Operational Excellence Consulting 21
OVERVIEW OF ISO 37000 IMPLEMENTATION PROCESS
3 5
1 4 6
2
Understand the Standard:
Familiarize yourself with
ISO 37000’s principles and
guidelines.
Gap Analysis:
Assess current governance
practices against ISO
37000 requirements.
Develop an
Implementation Plan:
Create a roadmap for
integrating ISO 37000 into
your organization.
Implementation:
Implement changes to align
with ISO 37000's principles.
Training and Awareness:
Educate stakeholders
about ISO 37000 and its
importance.
Monitoring and Review:
Continuously assess and
improve governance
practices.

22. © Operational Excellence Consulting
BEST PRACTICES FOR SUCCESSFUL IMPLEMENTATION
22
Leadership
Support
Ensure top
management is
committed to
implementing ISO
37000.
Employee
Engagement
Involve employees in
the implementation
process to increase
buy-in.
Clear
Communication
Communicate the
benefits and goals
of ISO 37000
implementation to
all stakeholders.
Regular
Audits
Conduct regular
audits to ensure
compliance and
identify areas for
improvement.
Continuous
Improvement
Continuously seek
ways to improve
governance
practices based on
ISO 37000’s
principles.

23. © Operational Excellence Consulting
Operational Excellence Consulting is a Singapore-
based management training and consulting firm
specializing in enhancing business performance and
effectiveness. We focus on maximizing customer
value and minimizing waste through strategic adoption
of Design Thinking and Lean management practices.
For more information, visit www.oeconsulting.com.sg.
ABOUT OPERATIONAL EXCELLENCE CONSULTING